New Service Policy?

[Hula Girl]

Yesterday I was on the LGw-clt flight. About two-thirds of the way through the flight, the passenger across the aisle from me rang the call bell and a male flight attendant came and turned it off. I heard her ask for a ginger ale and the male f/a -no joke- said, "You will need to come to the back to get it. We have it set up back there." She refused and a little later I heard her say something about Usair but not what. In the line for customs, she was near me and I heard her recount the incident to another passenger with a comment about how much her ticket cost. Needless to say, it set off a slew of recounts of bad experiences with usair from others.
Is this some kind of new service procedure?

 

[VAflyGal]

Sounds like he was being lazy and didn't want to walk back up the aisle. A lot of times when you bring another drink to a pax who rang their bell, other pax will start dinging and asking for stuff too.

Sad, though.

 

[WhatBag?]

Those broads working the TC flights need to retire! They are testy, curt, and downright rude. All most of them care about are breaks and the credit card. Sadly, they are sliding over to the GIG and HNL flts.

US Airways makes it worse with cramming seats together and an IFE that continues to not deliver.

 

[Dog Wonder]

It was a male F/A according to the OP.

 

[cynic]

Those broads working the TC flights need to retire! They are testy, curt, and downright rude. All most of them care about are breaks and the credit card. Sadly, they are sliding over to the GIG and HNL flts.

So the seven credit card announcements on my flight back from the Caribbean is the new norm?

 

[SegmentKing]

Hula,

Unfortunately complaining about USAir(ways) is a sport that has been around since the late 1980s, so nothing new there.

Or are you asking if something else is a new standard?

 

[FlyOnWall]

The poor attitude towards customers has never been checked and the current management all but encourages it. The attitude of "we give them too much" starts at the top. This is a company that tried to sell water. The F/As behavior is not unusual, sadly.

 

[FlyGuyBWI]

Sounds like he was being lazy and didn't want to walk back up the aisle. A lot of times when you bring another drink to a pax who rang their bell, other pax will start dinging and asking for stuff too.

Sad, though.

That's probably what happened ... It shouldn't have.

 

[ontimetada]

The poor attitude towards customers has never been checked and the current management all but encourages it. The attitude of "we give them too much" starts at the top. This is a company that tried to sell water. The F/As behavior is not unusual, sadly.

The poor attitude towards the customer is very disheartening. At USAirways so often it appears the passengers are an interruption not a reason. And management are to cowardly and lazy to correct it-they hide in their offices,getting pd well and do email. Regional directors never come to station last time we saw one was three yrs ago,station mgr wants to stay under the radar,shift mgr useless,css's part of the working group that is lucky enough to get .60 more an hr and do 80% less work.
That is US -these same workers don't realize ppl have choices.

 

[Travelpro72]

The only and I do mean ONLY time I'd make a comment about "coming to the back" would be when I answered a bell and went to the back to pour a drink only to come back and have the person sitting right next to them say, "Ya know I think "I" will have a bev too". Ummmmm yeah. F/a's have allowed their relationship with management to filter into their job of SERVING. On a regular flight, during regular ops you are to serve, get pillows/blankets, answer bells and make the PAYING customer feel welcome. You sure as HELL don't get that around US and certainly on Int'l. I'm not saying we should all wear a cape and become "super stews" but I have worked with some of the most miserable, mean and downright embarrassing flight attendants. Please do us a favor "ALL SENIORITIES"......and LEAVE! ! ! !

 

[USFlyer]

Let's be careful not to indict an entire work group or even those "with seniority" just because there are a few bad apples. There are F/As like this at every airline. I've had rude encounters with NW, DL, UA, etc. F/As, both senior and junior, over my many years of travel. 99 % though, regardless of airline, are professional and helpful.

 

[Whatnow?]

You sure as HELL don't get that around US and certainly on Int'l. I'm not saying we should all wear a cape and become "super stews" but I have worked with some of the most miserable, mean and downright embarrassing flight attendants.

you're absolutely right about that....and these are the same individuals that complain about how horrible and cheap this Airline has become. But truth be told, if US were ever to reinstate all the amenities and service tools from the past they would never get done out of sheer laziness! 🙄

 

[Glucose Intolerant]

you're absolutely right about that....and these are the same individuals that complain about how horrible and cheap this Airline has become. But truth be told, if US were ever to reinstate all the amenities and service tools from the past they would never get done out of sheer laziness! 🙄

We will never know now will we? The powers that be are too busy perfecting the "BUS SERVICE" business mode and congratulating themselves on a "job well done".

Sheer laziness alright.

 

[gabby]

The only and I do mean ONLY time I'd make a comment about "coming to the back" would be when I answered a bell and went to the back to pour a drink only to come back and have the person sitting right next to them say, "Ya know I think "I" will have a bev too". Ummmmm yeah. F/a's have allowed their relationship with management to filter into their job of SERVING. On a regular flight, during regular ops you are to serve, get pillows/blankets, answer bells and make the PAYING customer feel welcome. You sure as HELL don't get that around US and certainly on Int'l. I'm not saying we should all wear a cape and become "super stews" but I have worked with some of the most miserable, mean and downright embarrassing flight attendants. Please do us a favor "ALL SENIORITIES"......and LEAVE! ! ! !

Everytime US Airways has layoffs it's becuase less and less people are flying on you.
Pilots are losing their jobs because of the poor service and rude attitudes. Not all F/A's are this way but
there are a lot. The attitudes need to change or more and more people are going to lose their jobs.
The HR people need to lose their jobs as well becuase they are doing a horrible job of weeding out the
nasty people.

 

[john john]

Everytime US Airways has layoffs it's becuase less and less people are flying on you.
Pilots are losing their jobs because of the poor service and rude attitudes. Not all F/A's are this way but
there are a lot. The attitudes need to change or more and more people are going to lose their jobs.
The HR people need to lose their jobs as well becuase they are doing a horrible job of weeding out the
nasty people.

Everytime airlines have layoffs it's because less and less people are flying period
Pilots are losing their jobs because of Scope clause and express carriers are pickup there flying because they get pay less and they fly more hours