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To hear the company propaganda, it would sound like US is doing "better" in customer satisfaction. What was left out was that, while US may have had fewer complaints, it ranked dead LAST of the 20 airlines ranked by DOT.
The Bonus should be given anyway ...I would look at it as hazardous duty pay or a nice company jesture - a way to say thank you for hanging in there for our passengers -
...with all the passenger issues and we can't forget to mention the overwhelming system issues on both the US and HP side - the employees are exhausted, and feeling a bit unappreciated.
I agree that bonus should be given anyway. Like I said earlier so much is stacked against us to start with.
For barbee, at $9.00 an hour how can you even hire or keep anyone on PHX ramp when in CLT it's inpossible at $9.50 or whatever it is they start at ?