Hey, Princess, slow your fingers down! Typing fast only does one thing -- it makes you appear as if you never got past third grade punctuation. We all know that 's not true, but looks are deceiving.
Now, to respond to continue our discussion:
AWAskyprincess said:
It's NOT my company its just a cute name ....
It's not your company? Do you mean that you don't work for "HelP/US" and you just like the "AWAskyprincess" name? Or, you do work for the company but don't want to claim being part of the organization?
AWAskyprincess said:
we all know that when SWA makes a mistake...killing a passenger, ...
What are you talking about? NO ONE has ever been killed through any act atributable to Southwest Airlines. If you're referring the the wacked-out kid that the passengers subdued enroute to Salt Lake City then say so. To attribute the actions of independent passengers to the corporate SWA is highly inaccurate. Kind of like me saying all of AWA has an attitude when all I know is
your attitude -- and you told me AWA isn't your company so I can't connect the two.
... the over shot of the runway almost hitting a gas station YOU might all think that was really funny but a very dear friend was on that flight and has major issues since
I will apologize for the insensitivity. I did not know that you were personally involved with someone who has issues resulting from the event. No, we don't think it was funny. It was a serious event that still ripples through the flight ops training curriculum and will for eternity. That no one was seriously injured (physically) was amazing. Still, the mantra at SWA is to take everything seriously except ourselves!
..Then there was the time that SWA pilots got naked in the flight deck...
By the way, the pilots were NOT completely naked. It was bad judgement but did absolutely nothing to interfere with customer service -- other than to provide more FREE AIR TIME!
A few months ago a pregnant lady about 40 was trying to get from lax to phx she was EL PREGO with triplets she asked for a seat belt exstender and then was told Oh we have to charge you for another seat this person only asked for a SE so that the buckle would not cut into her belly the FA's made such a big deal in RE to this they brought down a GA and a SUP this lady was not as large as the FA who at this point had become " Drama Queen" They did charge her for another seat but the person who was in the middle seat did not move nor did the window WHY because they were her kids so she had to pay or a another seat but never got it and the flight was full ( yes this is a true story)
Whew! (Punctuation really would help the rest of us understand your thoughts. Please, to reduce the high probability that you will be misunderstood, slow down and use some sentence structure!)
I can't deny your story because I'm not familiar with the situation. It is imperative (to avoid lawsuits) to apply the "Customer of Size" policy across the entire spectrum redardless of the reason for the extrusion into the other seat. That being said, if in fact this person only stuck straight out and not toward the sides then I can see where a less-than-stellar customer service experience may have been presented.
(PM coming you way to inquire about this event. Please reply if you have time. Thanks!)
As you 've quite adequately pointed out, SWA isn't perfect and I wholeheartedly agree with the point. Alas, futile as it may be, we never give up trying to achieve the goal.