Parker fiddles in Rome while SHARES is in flames

[notlayedoffyet]

thats just plain stupid....do we think they planned this on purpose to screw up operations....probably not....but the FACT remains that this system was not ready for conversion and not capable of handling the size and scope needed to run an international operation.....as of today almost 6 weeks later stil no intl avail...how do I handle the oversales htat are sure to come this summer on transatlantic when I cant rebook

If it wasnt ready they should have stayed with Sabre

I am getting a kick out of this conversation. You don't know what you are talking about. If it's not ready for the size and scope well, what's happening today? Are planes not flying... sure there were some teething problems. Merging 2 dissimilar systems with millions of records will do that to you.

 

[tadjr]

You don't know what you are talking about. If it's not ready for the size and scope well, what's happening today? Are planes not flying... sure there were some teething problems. Merging 2 dissimilar systems with millions of records will do that to you.

Minor problems unless it happens to you or you have to deal with it ALL DAY LONG!
I'm getting a kick out of this conversation too. There were several posters on here who liked to whine about us whiners who actually have to use the system every day. Sure, we're getting planes out, but there are things behind the scenes that arent happening for our customers like they should. Every time someone pours the koolaide, I think I'll just post a little from the 7 page migration problem list.

Item #28 Priority 1 - Finish programming TIPS functionality for INT'L (stations are receiving a "Fare Data Incomplete" response when trying to reissue tickets after fares have been stored by rates). ((Now, do you hold them there for ?long while waiting for the (no)help desk to figure out how to get the money? Do you just let it go and hope we get the money for the ticket? Do you just say screw it and dont collect the money $$$ walking out the door?))
Response- IT currently working on reported problems.
Item # 46 Priority 2 - DM enrollment only set up for US and Canada and we cannot sign up other countries. (FYI we do have customers who live in other countries! ) Response- Need to define QIK solution.

Just two of the "teething" issues the front line is having to deal with daily. :blink:
IMO, things were actually working better when we were still using 2 systems and had some customers who had issues with one system or the other. Now everyone gets to share in the fun. B)

 

[Aryeh]

Here's an actual passenger story all those people defending Tempe can feel good and proud about...
A woman in Sacramento hold a ticket from San Francisco to Leeds, England. She calls res and after an hour or so of speaking with an agent and supervisor is told to go to the airport in Sacramento. Seems they just weren't able to rebook her due to QIK/Shares. She goes to the airport in Sacramento and is told to drive to San Francisco because they can't help her. She drives to San Francisco (two hours) where they were so busy checking people in that they couldn't help her either. In tears, she drives back home to Sacramento with nothing accomplished. She holds a ticket that's non-refundable and with travel dates she can't change. Not because she's unwillng to pay a change fee or because no agent on the phone or in SMF or SFO is able, due to our great system, to assist her.
Tempe fans: Other than "sure there will be a few problems" or "pardon the dust," what have you to say?

 

[phillyphlyer]

I am getting a kick out of this conversation. You don't know what you are talking about. If it's not ready for the size and scope well, what's happening today? Are planes not flying... sure there were some teething problems. Merging 2 dissimilar systems with millions of records will do that to you.

Iso happy youre geting a kick out of deteriorating customer service I am able to give now....I dont know what I am talking about...were you in Phl for the last 6 weeks struggling to make this system work as it should....before you say its a learning curve let me set you straight....this is my 4th airline res system...Im not new to the busines..and I know what to do but the system wont or cant let me do my job....I see you didnt answer my question of what do I do with my intl misconnex or overbooks.."I'm sorry Mr Jones but according to my computer there is ""no market"" from PHL NCE(thats Nice France)can I interest you in another city?"Teething problems my a$$...THE SYSTEM DOESNT WORK

 

[notlayedoffyet]

Oh Look another apologist.

What are you doing on Monday? Come to PHL and you can Wake me up nice and early so that when the OLCI doesn't work you can ride with me to the airport as I'll likely need to be there 3 hours ahead of departure time. maybe you can find and open seat and ride back to PHX and enjoy a 50 minute ground stop waiting to depart. Then you can come over to the CLub and watch the very polite & professional Club Rep reaccomodate me. Then we can sit in the Club and share an adult beverage.

Not really an apologist, just one who knows what he is talking about. Yes, there were problems, but there would have been problems anyways. Don't you remember the December 1998 cutover of Sabre? I do. Same stuff happened minus the kiosks. FYI, any idea on what a Kiosk actually has to do to check you in? It's not really all that simple.

Do I want to get up nice and early and come drink with you on Monday morning? No, sorry.

After this is forgotten will you find a new angle with which to pick on USAirways? You bet you will. For all the complaining you still fly every week don't you? With who? I can't imagine what it must be like to deal with you at the counter.

 

[fmc]

Sabre cutover was December '99 Y2K Memories fade

 

[notlayedoffyet]

Sabre cutover was December '99 Y2K Memories fade

Yes, they do. They sure do.

"US Airways and Sabre achieved a significant milestone on December 5, 1998, when US Airways' reservation, airport customer service and aircraft tracking systems were converted from US Airways' previous systems."

http://sec.edgar-online.com/2001/03/30/000...12/Section9.asp

So what was that about memory again? I forgot.

 

[notlayedoffyet]

Actually on Midwest Today and for the last two weeks. And with your attitude I may just stay on them for the rest of next month.

And to be quite honest with you I don't give a fat rat's arse what a kiosk has to do except that it work when I walk up to it.

I to know a fair amount about Legacy systems since our product (Printer & MFP's) have to "talk" to them also. AS400's, 3090's & 3084's aren't the issues anymore than EBCIDIC and ASCII are. The issue is the IT department in Tempe and their handling of the situation.

Since you're "in the know" why not look up my history and see what if anything is in there? You accused me of something you have no proof of so I'm thinking an apology is in order.

I have the PDF's of web errors, failed OLCI attempts and e-mails to Customer Relations to back me up. Where is your supporting documentation?

So make excuses and attack me all you like, it's been a disaster. As for 1999, I don't care about 1999 because it's not 1999 right now is it?

Wow, hope you can stick to Midwest. With the extensive route network of that Airline you should have no trouble.

Wow! AS/400 printing.. You really do know your stuff. Sorry about that. Cutting edge stuff.

Just what did I accuse you of? A bad attitude?

It been a problem yes, but far from a "disaster". If you are so unhappy with US, why not stick with Midwest? Why do you care if the kiosk works when you are so happy with Midwest?

It seems so odd that you dismiss history so quickly, since you seem to live in it.

Anyone care to speculate what the CPT is per Sabre and Shares and how much money US will save just this year alone? More than the revenue for all the trips all the roaches take times oh... about ... say... 50?

 

[notlayedoffyet]

SABRE last time I heard was $11.26 per ticket versus about $5.00 per web transaction. For SHARES? I've no idea.

The savings is tremendous and that was why I defended the migration as a sound business move.

My only issue is strictly with US Airways handling of migration.

Well you can't always have your cake and eat it too.

 

[phillyphlyer]

Anoyone care to tell me(notlayedoffyet) the cost per transaction of QIk since I now have to do 2 instead of to find avail from PHL SYD PHL LAX write down all the flts...LAX SYD write down all flts to see which connect properly...then look up min connecting times to make sure its not an illegal conncex...yes very cost and time saving ..maybe well save enough money to keep your job....or maybe no and then you can change you alias to layedoffnow!!!!!!

 

[notlayedoffyet]

Anoyone care to tell me(notlayedoffyet) the cost per transaction of QIk since I now have to do 2 instead of to find avail from PHL SYD PHL LAX write down all the flts...LAX SYD write down all flts to see which connect properly...then look up min connecting times to make sure its not an illegal conncex...yes very cost and time saving ..maybe well save enough money to keep your job....or maybe no and then you can change you alias to layedoffnow!!!!!!

Don't worry about me. I got a new job.

 

[eolesen]

SABRE last time I heard was $11.26 per ticket versus about $5.00 per web transaction. For SHARES? I've no idea.

The savings is tremendous and that was why I defended the migration as a sound business move.

My only issue is strictly with US Airways handling of migration.

You get what you pay for.

Sabre might cost more, but they don't seem to have the same level of problems in handling a migration that Shares does. They also don't have anywhere near the same level of functionality in many areas. The gap analysis between the two systems is staggering...


All that said, it's not entirely US's fault here -- US was simply the customer who made a bad decision on go/no-go for the implementation.

EDS is the one who really f***ed things up -- they are the owner/operator of Shares, and they're also responsible for the operational side of Sabre. It wouldn't surprise me if EDS was also responsible for the project management office tracking progress... it's hard enough to have two different divisions of the same company working on a project, let alone having a third division be responsible for holding the other two accountable.

 

[as the prop turns]

Wow, hope you can stick to Midwest. With the extensive route network of that Airline you should have no trouble.

Wow! AS/400 printing.. You really do know your stuff. Sorry about that. Cutting edge stuff.

Just what did I accuse you of? A bad attitude?

It been a problem yes, but far from a "disaster". If you are so unhappy with US, why not stick with Midwest? Why do you care if the kiosk works when you are so happy with Midwest?

It seems so odd that you dismiss history so quickly, since you seem to live in it.

Anyone care to speculate what the CPT is per Sabre and Shares and how much money US will save just this year alone? More than the revenue for all the trips all the roaches take times oh... about ... say... 50?

You know what, PineyBob has done A LOT for us and is just as frustrated as you. You really don't want to be disrepectrul to this man, HE'S ON OUR SIDE.

You are so right notlayedoffyet, it wasn't a disaster..


IT IS AND WAS A F%$%$ING DISASTER!!!!!

 

[USPHLElite]

Here's an actual passenger story all those people defending Tempe can feel good and proud about...
A woman in Sacramento hold a ticket from San Francisco to Leeds, England. She calls res and after an hour or so of speaking with an agent and supervisor is told to go to the airport in Sacramento. Seems they just weren't able to rebook her due to QIK/Shares. She goes to the airport in Sacramento and is told to drive to San Francisco because they can't help her. She drives to San Francisco (two hours) where they were so busy checking people in that they couldn't help her either. In tears, she drives back home to Sacramento with nothing accomplished. She holds a ticket that's non-refundable and with travel dates she can't change. Not because she's unwillng to pay a change fee or because no agent on the phone or in SMF or SFO is able, due to our great system, to assist her.
Tempe fans: Other than "sure there will be a few problems" or "pardon the dust," what have you to say?

This should be sent to corporate HQ and every newspaper. These type of stories piss me off.

 

[as the prop turns]

USAir has lost more money in 3 weeks than could have paid for Sabre 20 times over!