The employees need to DEMAND that PHL be fixed. You all have too much invested for it not to be fixed. The union leaders must DEMAND that PHL be fixed. In public, in the newspapers, letting the passengers know that the employees are just as pissed off about it as they are.
DEMAND that Crellin either fix it or resign. Set a deadline. Keep the pressure on him. Put his name out there. Let everyone understand who has the responsibility for PHL.
Crellin is the problem. Maybe the employees hold the key to his demise or success. Put pressure on him. Anyone who is in the know understands the Christmas fiasco, as well as the daily fiasco's, are a management induced problem. DEMAND the management fix it. Loudly and so your customers know you want it fixed. Pressure can do amazing things. Just look what you've all given back due to the "pressure" of the threat of liquidation.
mr