Had an issue we were trying to resolve for a pax today, that made us start wondering something. Flight attendants obviously don't have access to QIK while flying, so how do flight attendants document records? We were told there is a log on every flight that FA's can document anything they need to since they can't document the actual electronic record. Is this true? I also heard that these logs are kept at the hangar and are guarded by the dragon lady and impossible to get your hands on if you're not part of a flight crew?
question for flight attendants
- Thread starter happy01
- Start date
When I was working the gates I would have flight attendants ask me to see a record and put remarks in it for them. They could document as they wish and pull a copy for their files when they were done. This would mean that C/A would already have a paper trail started if it was something that was probably going to head that way and the agents could have access to the info if another crew asked. We'd also pull a copy and leave for the sup on duty the day the customer was to fly out if there might be an issue.
USCREW
Veteran
We have many forms available for every type of incident. We type and send it electronically within 24 hours (if possible) on the hub. If it's a big incident, like an evacuation--the crew is grounded for hours and interviewed.
A wise person recently told me ....
"A company does not have a heart, do not let a company break yours" It is just easier to wash your hands of it some days.
As a f/a we have no access to anything.... we are at the agent's mercy.... thank you for all you do.... you are all great....
we cant even get off the airplane for dupe seats.... as long as there is a pax on board we can't do anything but keep both feet on the airplane...
we have only the paperwork that the agent's bring us...
as far as our paperwork goes we fill out paperwork for ....
incident's that occur on the airplane...
ie.... illness..... intoxication.... unruly pax.... etc...
I don't know about west with crappo Shares, but my generaton at east was taught basic Sabre functions in initial training and given sign ins. It wasn't rocket science to learn other useful things, like checking availability and listing yourself, or accessing passenger records to add relevant information. When I found items on the aircraft, I'd look up the customers PNR to find either their phone number or their final destination and get it to them rather than send it to the black hole of PHL baggage.
A company focused on a communication driven, proctive customer service operation would have more documenation. There's currently little communication between the company's onboard repesentatives and airport representatives beyond "no specials". I think the A/Purser should fill out some type of flight/trip reports tracking trends, catering issues, customer or operational issues... We shouldn't only fill out paperwork for being assaulted or injured.
A company focused on a communication driven, proctive customer service operation would have more documenation. There's currently little communication between the company's onboard repesentatives and airport representatives beyond "no specials". I think the A/Purser should fill out some type of flight/trip reports tracking trends, catering issues, customer or operational issues... We shouldn't only fill out paperwork for being assaulted or injured.
