Res Office Closure....

[4merresrat]

Trip Confused, I'm surprised that you are shocked by Youngblood's attitude. That attitude is pervasive at U. Yes, I am sure that it was tough in res with the debacle that occured over the holidays. And yes, I'm sure the passengers were taking it on on whomever answered the phone. And yes, people with attitudes like that should LEAVE. They are obviosuly miserable, but they are tied to the money. And I know a response will soon be posted listing all the advanced degrees in res and how they could be gainfully employed in a better job in no-time. I don't believe it, cuz IF it were true why would they stay at a job that makes them so miserable, unless they love misery. Some say because they are waiting for unemployement or furlough etc. But, most do realize that $17-20 an hour plus benefits, flexibilty etc understanding that it will no longer be as lucrative as before, is still more than they will make if they leave U.

 

[Trip Confirmed]

Trip Confused, I'm surprised that you are shocked by Youngblood's attitude. That attitude is pervasive at U.

And yes, people with attitudes like that should LEAVE. They are obviosuly miserable, but they are tied to the money.

. Some say because they are waiting for unemployement or furlough etc. But, most do realize that $17-20 an hour plus benefits, flexibilty etc understanding that it will no longer be as lucrative as before, is still more than they will make if they leave U.

[post="236976"][/post]​

Are you saying that most employees aren't educated enough to get $17-20 an hour and benefits on the open market?

That is NOT a lot, especially on the $17.00 end.
P.S.

I'm not the one who is confused. And Youngblood's attitude didn't shock me at all.
It was disgust, not shock. There's a difference.

 

[Trip Confirmed]

Are you saying that most employees aren't educated enough to get $17-20 an hour and benefits on the open market?

That is NOT a lot, especially on the $17.00 end.
P.S.

I'm not the one who is confused. And Youngblood's attitude didn't shock me at all.
It was disgust, not shock. There's a difference.

[post="236983"][/post]​

 

[Trip Confirmed]

[post="236987"][/post]​

It took a while, but it just hit me.

Airline res agents think working for an airline is the only way to get decent pay and benefits?????????????????????

Right?

If you only had a clue how many ex-airline employees are begging at my company, as we speak.

And exactly who do they think those people who will not hold through 250 backed up US calls are phoning? Mommie??

And what major corporations pay handsomely for someone to answer their calls and arrange those travel reservations, like NOW??

Business travelers, major corporations.

Corporate travel agents, or 2 hours on hold for airline res, and then get someone with major attitude??


DUH.

 

[MCORORES]

As 4merresrat stated...it was brutal in Res during the Christmas period. Cannot tell you how many times I was told to go f myself. The majority of us in res it is business as usual. We still treat our callers with respect and give the best service we can. To me it is not about the money it is about the pride that I have when I do my job to perfection. Whether I am making $20.30 or $16.09 or now $17.00 an hour it does not matter. I am in control not anyone else. Yes I do see the day that eventually this company will not be in my future, and I will leave on my own terms not someone elses. I for one do not care what office closes. Nothing that I can do about it I will just deal with it when it happens. For those in INT or even PIT all that I can say is that I never thought they would close my former office MCO. They did and I dealt with it and transferred to INT. For this agent I am not moving anymore for this company. Yes there is a lot of questions that need to be answered in regards to res. Maybe we are the past and no longer in the future plans of this company. So be it. Once again nothing that I or anyone else can do about it. Until they lock the doors or I leave by my own free will it will be business as usual. I take pride in the job that I do and that is one thing the company cannot take from me. We all owe it to the passengers to do the best job we can, they are the innocent caught in a lot of anger against management and this anger against management is something I share but I will not allow the passenger on my phone feel that anger. I cannot help but wonder if management participated in the 21pct paycut how much of this anger would of been held at bay. I also am upset of managment first blaming what happened during the Christmas week on sickouts. Funny now when you look at the percentages of previous christmas time frame the percentage of those calling in sick was pretty much in line with christmas past. It was poor planning on managements part along with winter weather. And I find it amazing that managment is going to increase the employee numbers in PHL. Things that make you go Hmmmmmm. But back to the topic. Pride will be in my job until the day I leave or the doors are locked. I for one prefer to use the attitude that I want to make the company miss me when I am gone. And when that day comes I will not miss the company at all. Just another chapter in the book of Life when the last page is turned.

 

[usfliboi]

Thought this was res closing topic?

 

[usfly]

i would be surprised if they close INT. I may be wrong,i hate that anyone would lose their job, but INT has always been the center for most of the speciality desks such as CHP, Rates International(i know PIT has internation and CSD) it has always seemed to me that INT has always been the hub for reservations and all other RES centers were always vaunerable, and INT never was. I think that is why i believe PIT will be closed.. just my opinion, i may be wrong

 

[Expectorant]

i would be surprised if they close INT. I may be wrong,i hate that anyone would lose their job, but INT has always been the center for most of the speciality desks such as CHP, Rates International(i know PIT has internation and CSD) it has always seemed to me that INT has always been the hub for reservations and all other RES centers were always vaunerable, and INT never was. I think that is why i believe PIT will be closed.. just my opinion, i may be wrong

[post="237147"][/post]​

PIT will probably be first; then Winston won't be too far behind. The longterm goal has to be to get rid of both centers, and replace them with something more efficient, and definitely less expensive to staff and operate. Just my opinion.

 

[CynicalResAgent]

Expectorant, cheaper doesnt mean better, just ask Dell about call centers in India. Sure they speak English but not American English and understand very few of our colloquialisms.

BTW, I was told by someone in PIT that they were supposed to bring champagne flutes to work on Tuesday. Does this mean they're celebrating that they are staying open, or celebrating their closure. Either way people in both cities will be upset.

I know it is foolish to do so however, I was trying to look at this from the companies perspective. The people in charge have no foresight so let's throw logic out the window.

Which call center would be cheaper to keep? Well there are more reps in INT so it's more expensive from a total wage aspect.

Which call center would cost more when they offer early outs? I would guess that it is INT again, more reps and I think more very senior reps too.

Which city offered the most incentives? I think it was PIT but that is speculation (like everything else that I am posting, LOL).

So from a purely dollar amount perspective it seems like closing INT would save more money.

 

[Expectorant]

Expectorant, cheaper doesnt mean better, just ask Dell about call centers in India. Sure they speak English but not American English and understand very few of our colloquialisms.

BTW, I was told by someone in PIT that they were supposed to bring champagne flutes to work on Tuesday. Does this mean they're celebrating that they are staying open, or celebrating their closure. Either way people in both cities will be upset.

I know it is foolish to do so however, I was trying to look at this from the companies perspective. The people in charge have no foresight so let's throw logic out the window.

Which call center would be cheaper to keep? Well there are more reps in INT so it's more expensive from a total wage aspect.

Which call center would cost more when they offer early outs? I would guess that it is INT again, more reps and I think more very senior reps too.

Which city offered the most incentives? I think it was PIT but that is speculation (like everything else that I am posting, LOL).

So from a purely dollar amount perspective it seems like closing INT would save more money.

[post="237285"][/post]​

Well, having worked in Orlando Res before it closed, and then in Pit Res before I retired, my guess would definitely be PIT that they will close first. Winston has all the auxiliaries, all the things truly needed "right now." Pit has ticketing services, but even most of that has been phased out or could be quickly shifted to INT, as could CSD. I just personally feel that should US survive, and as a retiree, I sincerely hope US does survive, that eventually INT will be replaced as well, once things have become more stable. For US to become a LCC, it will need Low Cost Employees, and what better way to acquire lower cost employees than to open a new center somewhere else, even if in the United States. Just in my opinion.

 

[CynicalResAgent]

WN, FL, HP and Jetblue all do res in house, why shouldn't US?

 

[Trip Confirmed]

As 4merresrat stated...it was brutal in Res during the Christmas period. Cannot tell you how many times I was told to go f myself. The majority of us in res it is business as usual. We still treat our callers with respect and give the best service we can. To me it is not about the money it is about the pride that I have when I do my job to perfection. Whether I am making $20.30 or $16.09 or now $17.00 an hour it does not matter. I am in control not anyone else. Yes I do see the day that eventually this company will not be in my future, and I will leave on my own terms not someone elses. I for one do not care what office closes. Nothing that I can do about it I will just deal with it when it happens. For those in INT or even PIT all that I can say is that I never thought they would close my former office MCO. They did and I dealt with it and transferred to INT. For this agent I am not moving anymore for this company. Yes there is a lot of questions that need to be answered in regards to res. Maybe we are the past and no longer in the future plans of this company. So be it. Once again nothing that I or anyone else can do about it. Until they lock the doors or I leave by my own free will it will be business as usual. I take pride in the job that I do and that is one thing the company cannot take from me. We all owe it to the passengers to do the best job we can, they are the innocent caught in a lot of anger against management and this anger against management is something I share but I will not allow the passenger on my phone feel that anger. I cannot help but wonder if management participated in the 21pct paycut how much of this anger would of been held at bay. I also am upset of managment first blaming what happened during the Christmas week on sickouts. Funny now when you look at the percentages of previous christmas time frame the percentage of those calling in sick was pretty much in line with christmas past. It was poor planning on managements part along with winter weather. And I find it amazing that managment is going to increase the employee numbers in PHL. Things that make you go Hmmmmmm. But back to the topic. Pride will be in my job until the day I leave or the doors are locked. I for one prefer to use the attitude that I want to make the company miss me when I am gone. And when that day comes I will not miss the company at all. Just another chapter in the book of Life when the last page is turned.

[post="237034"][/post]​

Any company would be SO lucky to snag an employee like you, and any co-workers like you who carry this attitude.

I hope your company makes it.

But if it doesn't, I won't lose any sleep worrying whether or not you'll end up in a really good job.

You will.

Good Luck.

 

[BostonTerrier]

Expectorant, cheaper doesnt mean better, just ask Dell about call centers in India. Sure they speak English but not American English and understand very few of our colloquialisms.

[post="237285"][/post]​

BOOOOOOO on Dell! Love my laptop, but I will NEVER buy from them again until they find better phone support. I always hang up, like, "what the @#$!%! did s/he say?"

 

[Reservation Agent]

We are in a holding pattern waiting for landing clearance....