I just got off the phone with our "reservation professionals" regarding the travel arrangements of some friends. What a disgrace! These friends are traveling RDU-PHL-GLA on a trip that has been a year in the planning... and which may now not go as planned.
Something as simple as a flight number change prompted res to call them and move them back to a later flight even though there is still a flight at the original time...just a different flight number. The real kicker is that they now have only one hour in PHL to make the GLA flight.
Our reservationist(Mexico City) refused to transfer me to a supervisor stating that she needed a reason. I told her the reason had already been explained and the minimum legal connection time for the international flight is 1hour30min.
The best she could do was give me her initials...CB.
How many customers are we driving away with the BS from res?
Something as simple as a flight number change prompted res to call them and move them back to a later flight even though there is still a flight at the original time...just a different flight number. The real kicker is that they now have only one hour in PHL to make the GLA flight.
Our reservationist(Mexico City) refused to transfer me to a supervisor stating that she needed a reason. I told her the reason had already been explained and the minimum legal connection time for the international flight is 1hour30min.
The best she could do was give me her initials...CB.
How many customers are we driving away with the BS from res?