It's become my personal goal to share with not only employees who may have already read this, but with other non-employees as well. These are stories of awesome human beings (IMO) who take a minute out of their lives to make sure another human being is taken care of.
"I make US Fly"
Each week we'll run a story about an employee who made US fly through his/her exceptional efforts. This week, we're featuring RNO's Tony Aubright, who was recognized by Customer Relations Rep. James Sanders.
I just received a call from a pasenger who had received word that her dying father only had very few hours to live. She called other airline reservations centers to no avail, then she reached Tony Aubright in our Reno reservations department.
Tony searched for flights from PHL to PDX while consoling the caller. Our flight was several hours away, but he was able to locate a flight on another airline connecting through Dallas, then arranged for the other airline to hold the flight for her.
She made the flights and got to her father's bedside just two hours before he died. Had he just booked her on our flights she would not have had those two precious hours to spend with her father. She called me to make sure he's recognized. This is why I work here. I was sobbing when we hung up.
RELIABLE Tony is a shining example of real customer service. This holiday season, let's all strive to make every travel experience predictably good and every customer interaction exceptional, even if they aren't flying with US that particular day. With service like Tony's, we know they'll be back. Thanks, Tony, for making US fly!
"I make US Fly"
Each week we'll run a story about an employee who made US fly through his/her exceptional efforts. This week, we're featuring RNO's Tony Aubright, who was recognized by Customer Relations Rep. James Sanders.
I just received a call from a pasenger who had received word that her dying father only had very few hours to live. She called other airline reservations centers to no avail, then she reached Tony Aubright in our Reno reservations department.
Tony searched for flights from PHL to PDX while consoling the caller. Our flight was several hours away, but he was able to locate a flight on another airline connecting through Dallas, then arranged for the other airline to hold the flight for her.
She made the flights and got to her father's bedside just two hours before he died. Had he just booked her on our flights she would not have had those two precious hours to spend with her father. She called me to make sure he's recognized. This is why I work here. I was sobbing when we hung up.
RELIABLE Tony is a shining example of real customer service. This holiday season, let's all strive to make every travel experience predictably good and every customer interaction exceptional, even if they aren't flying with US that particular day. With service like Tony's, we know they'll be back. Thanks, Tony, for making US fly!