Saturday Morning In Pit

[MarkMyWords]

I just saw on the news that the lines at the PIT ticket counter was all the way to the other end of the terminal. Lines at the sky cap desk went nearly 3/4's of the way down along the departure curb. Security lines were out to the parking lot. Hundreds of customers missed their flights this morning.

Anyone know what happened?

 

[longing4piedmont]

Kiosk quit providing that professional personal touch this morning? :unsure:

 

[MarkMyWords]

I wonder what CCY will blame this on? Employee sick calls? Inexperienced travelers and the Kiosk? TSA? Weather? ATC?

 

[calibrator]

I wonder what CCY will blame this on? Employee sick calls? Inexperienced travelers and the Kiosk? TSA? Weather? ATC?

[post="276568"][/post]​

Since I live 10 minutes away from all the chaos I will drive down there and find out just for you Marky Baby...Love Curty

 

[delldude]

I wonder what CCY will blame this on? Employee sick calls? Inexperienced travelers and the Kiosk? TSA? Weather? ATC?

[post="276568"][/post]​

700 informed me that the electronic kiosks have requested representation......
new moniker for cock roaches??
PAWOK??
DON'T TELL ME THE PIT HIT THE FAN??

 

[700UW]

Here you go:

 

[Art at ISP]

This is very interesting since I spent about an hour in PIT yesterday, and the airport looked nearly deserted....I found that very sad...but that's another story altogether.

By the way very funny about the kiosk union 🙂

 

[pit_needs_help]

We were advised that airport police were called for crowd control due to the backlog of passengers at the security positions, ticket counter and gates. We held many flights up to one hour to give them a chance to get to aircraft.

 

[ClueByFour]

http://www.post-gazette.com/pg/05162/519903.stm

http://pittsburghlive.com/x/tribune-review...l/s_343095.html

The ACAA announced before LUV started service they were going to expand the checkpoint--they were good to their word although it will probably take months for the construction. At least they are trying to be proactive (including putting out a pre-emptive warning about this).

US Airways, which seems to have acknowledged that it would be busy today, apparently did not beef up staffing. I'm shocked. Stunned.

Of course, PIT is setting O&D records. Who was first on this board to predict this development?

CCY had to have seen this coming--I was in PIT a week or so ago and hit about a 30 minute wait in the preferred line on a Tuesday morning.

 

[Hope777]

Well I am sure the Early Outs awarded to PIT employees are part of the problems. In our Station SEVERAL Employees are now gone and NOT REPLACED.

OH Well, cut the staff to bare bones and get bare bones service. AWA cant happen soon enough. Get these MORONS out of office.

 

[ALCARLOS]

We were advised that airport police were called for crowd control due to the backlog of passengers at the security positions, ticket counter and gates. We held many flights up to one hour to give them a chance to get to aircraft.

[post="276579"][/post]​

I am glad to see that the customers are not just passively taking this.

Yes I know that a number of folks will say not to take it out on the workers at the airport, but they are the ones that are not accomplishing the job that needs to be done. If they don't want to be responsible for this, they should get another job. Until then, customer action is appropriate.

 

[DR.EVIL]

Word has it that it was an organized effort from an underground group of AWA employees to prove to their company to stay out of buying usairways. 😱

 

[Art at ISP]

I am glad to see that the customers are not just passively taking this.

Yes I know that a number of folks will say not to take it out on the workers at the airport, but they are the ones that are not accomplishing the job that needs to be done. If they don't want to be responsible for this, they should get another job. Until then, customer action is appropriate.

[post="276594"][/post]​

ALCARLOS,

You are way off base with you comment here. The workers at the airports are doing the best they can with the tools they are given..it's not their fault they are terribly understaffed. It's not their fault that someone knew it would be a heavy day and failed to plan adequate coverage. The workers who showed up and had to deal with the mess should be commended not criticized.....

Just another piece of evidence that those who fail to plan plan to fail.....

 

[AP Tech]

Maybe the Judge should look at this before he gives the Ok for the 55mil retention payments for this World Class Managment Team?

 

[pitflyer]

I fly out of PIT every Monday morning at 7am and the wait ranges from 20-45 minutes (preferred/elite line is just as long as regular line). I flew out one Saturday morning and while the preferred line was only about 10 minutes long, the regular line was closer to 20. A lot of weekend, cruise and Saturday only flights. According to the TSA I spoke to Saturday mornings can regularly be worse than Monday mornings (but it pays a lot to be elite if flying on Saturday).

Of course it doesn't help that they now have the shoe carnival in Pittsburgh, slowing everything down. I hope they are able to implement the plan of a second screening checkpoint during these peak times relatively quickly (even though that doesn't seem likely).

PS Lines are always out to the parking lot at these times. Right now I have my wife drop me off in short term since that's where about the line ends. A couple of times the line ended at the FAR door in short term... now thats long. I've heard its made it to the Hyatt a few times...