Saturday Morning In Pit

[ClueByFour]

Clue, you are always negative towards our company- I am suprised that you have not chosen another airline that meets your satisfaction. Saturday was not perfect but many factors contributed to the situation and it was not a management "screw up" as some have portrayed on this website.

[post="276740"][/post]​

I treat US like they treated me for so many years (at least in CCY's view)--as a vendor. Make no mistake--I'm negative towards the morons in CCY who have tanked the airline twice. The frontline folks are the sole reason you guys still have jobs, and they get (and deserve) respect.

That said, I use US when it makes the most sense to me. Every time I want a $198 transcon (in front), you guys step up . $600 dollar flights in Envoy? You betcha.
When I dump $3000 on a last minute trip to London, it'll be on BA--because the product is that much better. It's all about value. US, in many cases, neither leads on price nor product. (this, BTW, represents a management failure). Did they teach "value proposition" at Haaaaavard? Or were you sick that day?

That said, it was clearly a failure to plan, failure on the part of local PIT's management part all the way from Friday night until Saturday afternoon. Markmywords did an outstanding job of outlining the failures. You guys cannot lead a horse to water, and I'm really hoping that Parker cleans house sooner rather than later--maybe I'll be back in the US fold if that happens. You guys also tried the "blame everyone else" routine before after a major meltdown (PHL at Xmas) and were promptly pimp-slapped back into reality by the feds' investigation and report. Care to go for two?

That said, don't get too excited about your boy Jerry--I can train a sophomore in college to gain effective concessions in Chapter 11 (an untrained monkey can do it). The challange is effective labor relations when not in bankruptcy--something you guys have screwed the pooch on for 10+ years.

 

[OldGuyinPA]

Reissue ....

Just get a big black marker.. print coupons to paper, write on the ticket city pairs....BYCU...
and issue boarding cards.....Simple..even Al could do it.....

 

[MarkMyWords]

I find it interesting that at WN's locations (BWI,PHX,LAS, MCO) they have lines that are generally long every day but the media never reports this to the public.

Markmywords, Of course WN had no lines in PIT. They only have a handful of flights while we have several hundred.  You are starting to sound a lot like 700 with his gross misinformation- "don't let the facts get in your way." He still can't admit that his union failed its membership by not negotiating with the company when it had a chance. Glass held all of the cards and even knew your union's hand. You really showed the company with that union mentality.  At least Pitbull has seen the light and is now playing ball. It took her some time but she is finally coming around. 

Clue, you are always negative towards our company- I am suprised that you have not chosen another airline that meets your satisfaction.  Saturday was not perfect but many factors contributed to the situation and it was not a management "screw up" as some have portrayed on this website.

[post="276740"][/post]​

Thruth -

Let's start at the top.

I have also seen the huge lines at WN ticket counters, gates, security check points, ect. The biggest difference I see here is that SEVERAL HUNDRED customers didn't/don't miss their flight. How often are Police called to the WN ticket counter for crowd control and stave off a riot?? I agree that the media (especially in Pittsburgh) does not report favorably about US and have said so over and over.....but what have we done to EARN it?

I didn't let the facts get in my way, I gave you the facts. Do you dispute any of them at all? Do you have the the answers as to what the causes were?

Please, please, please tell me who you think is at fault. You can't blame the misconnects. You can't blame it on 2 flight cancellations. I've tried to give you my theory on where our service failed. I'd love to hear yours.

And lastly - I am always willing to give credit where credit is due. I am always willing to offer suggestions to fix problems and not just #### about them. I always try to remain positive, but I will not lie and cover up a problem with excuses that don't hold water.

 

[pitflyer]

trvlr64, I flew out the Monday after Mother's Day. That was the longest I spent on line (45 minutes) still nothing compared to the four-six hours that the article reported. However, it seems most of the delays were at checkin, not at security. Pays to check in online and never check bags, I suppose.

 

[trvlr64]

Pays to check in online and never check bags, I suppose.

[post="276811"][/post]​

You are speaking the truth about that!! You and I travel all the time for work and I know better than to pack no more than a carryon and to always online checkin. I even do online checkin on my return in my hotel. I'll never use a kiosk or ticket counter unless absolutely necessary.

 

[bwipilot]

Regardless who is to blame...if there is any reason to..I agree with a few others that WN has consistantly longlines anywhere they fly. Name it and I will promise you there are lines from check-in to the lines to wait to get into the jetway. These lines created by WN have created such danger in LA that 2 airport employees must stand at the top of the escalators to make sure there is no spillage at he top.

[post="276750"][/post]​

The only thing correct in your post is your avatar, First Amendment" i.e. you can spew anything even if it lacks logic, truth, or any common sencse because it's your right due to the first ammendment.

Your complaint that WB creates lines at the top of the elevators at LAX T1 is laughable. Do you suppose that WN should fly less pax/flights so people won't get jammed at the top of the escalators? That's laughable. Many of your posts are personal rants--but this point went over the top. I guess I should blame the postman for delivering me junk mail--that bastard!!! Please improve your logic. Your current train of thought lacks reason.

 

[bookmdano]

I am glad to see that the customers are not just passively taking this.

Yes I know that a number of folks will say not to take it out on the workers at the airport, but they are the ones that are not accomplishing the job that needs to be done. If they don't want to be responsible for this, they should get another job. Until then, customer action is appropriate.

[post="276594"][/post]​

Obviously you are new to this board, so we'll put it in real simple terms. Your assignment is to dig a hole to China and you are given a teaspoon to start digging with. Get It? If you don't have the right tools, you can't do the job.

 

[Hope777]

Maybe PIT Management DID try to cover the open lines or add some extra help due to the night before. HOWEVER, there is only so much they can do. The MORONS in CCY have cut the stations personel so much that there is not a lot of employees to call from. Employees no longer sign up to work over time on their second day off. More often then not , they are working second jobs on both scheduled days off. Add the recent employees whom have just seperated themselves from the company by opting for the early out buyout and you now have even a shorter list to call over time from. Bottom line is the MORONS in CCY have cut the stations to the bare bones and there is not a whole lot you can due to add extra staffing within your station. You need to remember, the MORONS needed to get that 55 MILLION somewhere.

 

[BoeingBoy]

The latest on the "PIT meltdown".....

"Three days after an hours-long delay in his flight to Philadelphia forced him to miss a connection to Amsterdam, Carnegie Mellon University professor Jim Staszewski is still wondering what went wrong at Pittsburgh International Airport last weekend, where long lines at the US Airways ticket counter and weather-related delays enraged scores of passengers."

Weekend's long airport delays may be warning for steamy summer in the air

Jim

 

[trvlr64]

But calls to the US Airways baggage service center, now handled by an outside company in San Salvador

I completely understand that we are a "virtual" society anymore. But how in the heLL is having someone in a different country try to locate a bag that can't even be found in the country of origin? Ask most people and they couldn't even find San Salvador on a map to begin with.

Whoever in US management had the wonderful idea to move the luggage and reservations to a 3rd world country really needs their head examined. Make sure that person gets part of that 55 million....I"m sure they need it.

:down: 😉

 

[longing4piedmont]

Weather last night resulted in about 150 misconnects. This morning they returned for ticket reissue. On top of that, problems were compounded by a TSA CTX machine going down early. Fixed and back online approx 0930, but it caused backups at all check-in points- tkt ctr, kiosks and skycap. TSA went to manual but volumes were very heavy.

All ticket counter positions were staffed and agts pulled from the gates to move people in front of counter. Seven flts delayed to accomodated misconx and xld pax. Took until approx 2pm to move all pax due to heavy loads and lack of space.

[post="276647"][/post]​

Considering who you are, you must be in need of some more lipstick. I would have thought you had enough to last for awhile, but it is apparent you need to be re-supplied. What color would you like this time? And while I'm putting another package together, ask your buddy "the truth' what his best color is and I'll resupply him as well.

I've had a real hard time finding a LIME GREEN color, but I keep looking.

Maybe, just maybe, if HP acts fast enough, there will be something left to take over and try to save. The door can not hit you on the way out quick enough. And trust me, If Parker keeps any of you clowns, he will be hearing from a number of us personally until you are gone.

 

[Schatzee]

they better have a note from a service repairman......

[post="276726"][/post]​

The kiosk won't qualify for FMLA unless it is down for 3 days............ 😀

 

[AtlanticBeach]

The kiosk won't qualify for FMLA unless it is down for 3 days............ 😀

[post="277134"][/post]​

I checked into what qualifies for the relationship of "family" to a kiosk.

The list includes ATMs, networked PCs, self serve scanners at hardware or grocery stores, gate readers, and self-flushing toilets.

The following, however, are excluded from consideration: EZ-pass readers, mobile ticket scanners, flight directors, portable phones, ball-bearing mouse traps and rental car return terminals with printers.

 

[WestCoastGuy]

Very true.....

 

[WestCoastGuy]

I make a point on EVERY M/L flight to ask at least one F/A if a front line manager or any manager at US has EVER used the words "please & "Thank You to them in the course of business. Perhaps you might be interested that I've NEVER gotten a yes? The reaction is often "Are you serious", to a full belly laugh barely being able to squeak out a "NO"

Did you know that less than half actually read the company newsletters because they don't believe a word that comes out of your collective mouths?



Once again we see US Management offer excuses, more reasons instead of results. More of the "Cat pee'd on my homework"

Mgmt in CCY doesnt give a crap about the customers or the front line employees. They have shown that attitude over and over again. The only thing that has their collective focus is the $50 mil piece of the pie they can carve up when the Golden Parachutes kick in. Rest assured, customer service will only get worse until HP takes control. It WILL NOT IMPROVE until then.