Suha Fired in PHL ?

[barbeetantrums]

Good luck to Tony. Philly has a way of grinding managers down. Even the good ones!

If Tony ends up worn down, defeated, or what not, it will be a sign that PHL is a flop and will always be a flop. A failure to turn PHL around will not reflect badly upon Tony but upon PHL. Tony will always have the confidence of top management.

 

[Barbell]

A failure to turn PHL around will not reflect badly upon Tony but upon PHL. Tony will always have the confidence of top management.

Agreed: 100%.

 

[LD3]

If Tony ends up worn down, defeated, or what not, it will be a sign that PHL is a flop and will always be a flop. A failure to turn PHL around will not reflect badly upon Tony but upon PHL. Tony will always have the confidence of top management.

Just curious, this is not meant to slap PHL in the face or degrade them. I really have never noticed on the AA,UA,DL or CO boards that any one of their hubs takes such a beating as US PHL takes, is this because it is just easy to blast them because they are the biggest and busiest in terms of O&D or is it really that screwed up. Does the airport authority need to take some blame for operational problems? The more everyone dumps on PHL I cant see any improvements occuring.
When I worked for a hub and spoke cargo carrier everything that went wrong was the hubs fault, they did this, they did that, screw them a$$holes in the hub they dont know what their doing...When I spent two weeks working in the hub on a "walk in our shoes" program, boy did I learn a lesson, it aint that easy..Give PHL a chance, we all screw up...

Thanx

 

[Dog Wonder]

If Tony ends up worn down, defeated, or what not, it will be a sign that PHL is a flop and will always be a flop. A failure to turn PHL around will not reflect badly upon Tony but upon PHL. Tony will always have the confidence of top management.

Suha also had the confidence of top management.

Just because Tony is your guy doesn't make him the better man or manager.

 

[6 o'clock]

😱 This past weeks stock reports furnished
to me daily compliments of the company and Edgar on Line aren't giving management or anyone at U thumbs up. Anyone else get get these daily reports?

 

[etops1]

NEW MANAGING DIRECTOR OF PHL SETTLES IN
This week, the Customer Service announced the appointment of Tony Grantham as managing director of the PHL hub. Tony replaces Suha Arkan, the former Managing Director, who has elected to leave the company.

Tony, a 22-year veteran of US Airways/America West comes from the Las Vegas hub where he was also the managing director. He began his career in Wichita as a cross-utilized employee working the ramp, baggage service, doing aircraft cleaning, working the counter, gates, and operations. Tony has worked in numerous leadership positions in Denver, Boston, Columbus, Pittsburgh, New York/JFK, and Las Vegas. He is a graduate of Wichita State and has a Graduate Certificate degree from Harvard.

“Tony’s management style is to work relentlessly for the front line employee and customer while focusing on communication and excellent customer service,â€￾ said Vice President of Customer Service East Ross Bonanno, who was in PHL this week to introduce Tony to the team.

got this from usdaily. posted today.

 

[Fixed Wing]

If it is then this is the beginning of the collapse of the "Old Boy" network and a more performance based approach.

US Airways under the reign of Gangwal was very performance based....but his approach to it was wrong. You were intimidated if you didn't reach your goals. What the company needs is someone performance based who listens and provides the tools rather than say no to requests from managers for funds to purchase the tools....oh yeah...I forgot, Gangwal was not spending money looking down the road to line his pockets.

 

[ChrisUS]

Does he realized what his new nonrev boarding priority will be???????????

Since he was management, probably an S1.

 

[luvthe9]

New Managing Director of PHL Settles In

This week, the Customer Service announced the appointment of Tony Grantham as managing director of the PHL hub. Tony replaces Suha Arkan, the former Managing Director, who has elected to leave the company.
Tony, a 22-year veteran of US Airways/America West comes from the Las Vegas hub where he was also the managing director. He began his career in Wichita as a cross-utilized employee working the ramp, baggage service, doing aircraft cleaning, working the counter, gates, and operations. Tony has worked in numerous leadership positions in Denver, Boston, Columbus, Pittsburgh, New York/JFK, and Las Vegas. He is a graduate of Wichita State and has a Graduate Certificate degree from Harvard.
“Tony’s management style is to work relentlessly for the front line employee and customer while focusing on communication and excellent customer service,â€￾ said Vice President of Customer Service East Ross Bonanno, who was in PHL this week to introduce Tony to the team.

 

[barbeetantrums]

Yes, etops just posted that about 3 posts ago. Scroll up the page a tad.

 

[PHX-F/A]

Tony is great guy. I only met him once on a MX delay in Columbus(CMH). His interaction with us(inflight), the Pilots, the MX, and station agents was friendly, attentive, and extremely professional.

I had never met the man before, but our mx occured on a day that they were having thier station meeting/pot-luck. Something that he brought about to retain the family atmosphere that CMH had. He got the station just it was "de-hubbed", and had to do all the furloughs. There were people coming in on their days of for this potluck. This was also a 12 degree F day.

It was nice to hear the station employees talk of how great it was to work for him. Most said they would never had stayed if anyone else had been running the place.

Tony started out as a CSR in Wichita

It was a few months after later that Tony was given the Managing Director position at LAS. I don't know what CMH is like now, but they really enjoyed working for Tony.

If you work in PHL, give Tony a chance. He's fair

 

[tadjr]

Just curious, this is not meant to slap PHL in the face or degrade them. I really have never noticed on the AA,UA,DL or CO boards that any one of their hubs takes such a beating as US PHL takes,

Well, most of the other boards dont have the amount of posters that the US board has. Although, the AA board does seem to give MIA their fair share of beatings. I think its just the combination of everything that makes PHL - PHL that makes it an easy target on any given day. If its not the weather, its the TSA or ATC or no equipment or..... you get the picture. 😛h34r:

 

[Non Rever]

He is a graduate of Wichita State and has a Graduate Certificate degree from Harvard.

Im not knocking anything or anybody, but, what is a "Graduate Certificate"? From Harvard no less, im sure it was earned but ive never heard of it.

 

[NewHampshire Black Bears]

Well "US" people, as a Retired AA FSC employee, I'm not about to tell you your(US) business.

But I feel strongly that a lot of the reasons that US/PHL will never change, has been mentioned by a lot of previous posters.(things like WX, ATC, TSA and the fact that PHL is an Extremely outdated airport, for a city It's size)

As one who was born/raised and worked in the "corridor" I'm about to mention, I feel I can speak from experience.

There are(IMHO) 4 BIG cities in the USA that cannot be managed, only semi-controlled.

They are only in a 300 mile straight line from each other, and are very unique, compared to the rest of the country !

(I'll mention MIA later, which is NOT one of the 4)

The cities, BOS-NYC-EWR-PHL, are hard core union, VERY ethnic/racial, and like the "prisioners that run the asylum", cannot be broken !!(only semi-controlled)
I feel very confident 2 things will happen.

1. Mr. Tony will make only so much headway.
2. US will NEVER "pull down" PHL !!!

The CULTURE in these cities have been this way for CENTURY'S !!

This is not to say that a city like DTW,ORD are "easy going" cities. BUT they DO NOT compare to the "4" !!

(As promised) MIA.
MIA is another "Inmates running the asylum" city, but with a different twist. LANGUAGE barrier,and ethnic factions hating each other, and "jockying" for position.

The Jamaicans are "wary" of the Puerto Ricans, who are "wary" of the Dominicans who are "wary" of the Cubans, who are "wary" of the Colombians, who are "wary" of the "Red Necks", who are "wary" of the (white) Yankees !!


NH/BB's

ps,
I worked 11 years for AA in one of "the 4" cities, so I speak from experience !!

GOOD LUCK TONY.

Your gonna' need it !!

 

[usramperTPA]

Anybody from PHL have any input as to Tony's interaction with the PHL employees as of yet? I'm certain he has made the rounds by now. What do you folks get out of your 1st impression of him?