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this is how Delta does things

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JS

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I had a flight from LGA to CLT and needed to change it to fly out of BOS instead (connecting in ATL in both cases).

I called the Delta elite line, entered my SkyMiles #, and, by the miracles of technology, the agent instantly knew what flight I was talking about before I could finish telling him the flight # and date.

In three minutes, I paid a $50 change fee (not $100!), and the fare difference for an A fare (coach was sold out), which was very reasonable, less than $400 one way. I'll get a pre-departure beverage, a meal with no ads, no attitude, on-line check-in or kiosk check-in, a clean plane, and instant posting of the miles to my SkyMiles account.

Why am I posting this here? Because I want people to know that the grass truly is greener. This is how an airline should operate.

I used to fly US quite a bit, enough to reach UA Premier Executive with more US flights than UA. Now I hardly ever fly them. I have flown five segements on US this year, and that was only because LWB is a US monopoly in the off-season.
 
I had a flight from LGA to CLT and needed to change it to fly out of BOS instead (connecting in ATL in both cases).

I called the Delta elite line, entered my SkyMiles #, and, by the miracles of technology, the agent instantly knew what flight I was talking about before I could finish telling him the flight # and date.

In three minutes, I paid a $50 change fee (not $100!), and the fare difference for an A fare (coach was sold out), which was very reasonable, less than $400 one way. I'll get a pre-departure beverage, a meal with no ads, no attitude, on-line check-in or kiosk check-in, a clean plane, and instant posting of the miles to my SkyMiles account.

Why am I posting this here? Because I want people to know that the grass truly is greener. This is how an airline should operate.

I used to fly US quite a bit, enough to reach UA Premier Executive with more US flights than UA. Now I hardly ever fly them. I have flown five segements on US this year, and that was only because LWB is a US monopoly in the off-season.


It's not that we don't give a damn...it's just that we can't do anything about it.

Enjoy DL. (Corrected...ugh early mornings suck)
 
I had a flight from LGA to CLT and needed to change it to fly out of BOS instead (connecting in ATL in both cases).

I called the Delta elite line, entered my SkyMiles #, and, by the miracles of technology, the agent instantly knew what flight I was talking about before I could finish telling him the flight # and date.

In three minutes, I paid a $50 change fee (not $100!), and the fare difference for an A fare (coach was sold out), which was very reasonable, less than $400 one way. I'll get a pre-departure beverage, a meal with no ads, no attitude, on-line check-in or kiosk check-in, a clean plane, and instant posting of the miles to my SkyMiles account.

Why am I posting this here? Because I want people to know that the grass truly is greener. This is how an airline should operate.

I used to fly US quite a bit, enough to reach UA Premier Executive with more US flights than UA. Now I hardly ever fly them. I have flown five segements on US this year, and that was only because LWB is a US monopoly in the off-season.

JS,

Thanks for sharing your experience with a Grown-Up Airline! Unfortunately the kids playing in the sandbox are not listening. Scotty just threw his blue plastic shovel at DoUgIe and now his Budwieser sippy-cup has sand all over it. And little Travis is trying to cover-up a little wet spot that he made in the sand by running his toy belt loader back and forth over it. Me, I've resorted to The Kids In The Hall and am looking at them through my index finger and thumb and chanting, "I'm crushing your head", "I'm crushing your head."
 
As I said in other posts, it is too hard to do business with US. It should be that easy to give US the money but it isn't. SO other airlines are getting more and more of my business.

Maker it that easy and I'll be back buying my Y tickets\
 
JS,

Thanks for sharing your experience with a Grown-Up Airline! Unfortunately the kids playing in the sandbox are not listening. Scotty just threw his blue plastic shovel at DoUgIe and now his Budwieser sippy-cup has sand all over it. And little Travis is trying to cover-up a little wet spot that he made in the sand by running his toy belt loader back and forth over it. Me, I've resorted to The Kids In The Hall and am looking at them through my index finger and thumb and chanting, "I'm crushing your head", "I'm crushing your head."

Budweiser sippy cup ... I love it!!! :lol:
 
JS,

Thanks for sharing your experience with a Grown-Up Airline! Unfortunately the kids playing in the sandbox are not listening. Scotty just threw his blue plastic shovel at DoUgIe and now his Budwieser sippy-cup has sand all over it. And little Travis is trying to cover-up a little wet spot that he made in the sand by running his toy belt loader back and forth over it. Me, I've resorted to The Kids In The Hall and am looking at them through my index finger and thumb and chanting, "I'm crushing your head", "I'm crushing your head."

I may have made a little wet spot after reading this post. Too funny!
 
Why am I posting this here? Because I want people to know that the grass truly is greener. This is how an airline should operate.
I guess that just goes to show you how DL has been profitable all these years!

(Oh, except for that silly bankruptcy thing for the last two years. How annoying was THAT!)
 
I guess that just goes to show you how DL has been profitable all these years!

(Oh, except for that silly bankruptcy thing for the last two years. How annoying was THAT!)

What is that supposed to mean? Delta didn't destroy employee morale and chase away their customers during bankruptcy.
 
I guess that just goes to show you how DL has been profitable all these years!

(Oh, except for that silly bankruptcy thing for the last two years. How annoying was THAT!)

If you call DL's trip to BK "annoying", what do you call U's two trips?
 
im happy as a consumer that you are happy flying with DL. i have freinds there and at other airline companies over the past 30 years as a customer service agent with USAirways. believe me they all say the same thing... they all have problems. this is America you have choices.. especially since the deregulation act 1978. you have a bad experience try someone else. what gets me though is when a customer says.. Everytime i fly you or i will never fly you again.. well guess what their back.. if the price is right they will fly you.
and what is it with US and 2 bankruptcies.. CO had two bankruptcies but everyone seems to forget that. we are the poster child for airline bankruptcies.. DL NW followed us to stay competitive.. AA and Co managed to stay out of it. the bottom line we ARE all the same.. same problems.. i truly believe that the thousands of airline professionals that come to work in this country are the best in the world.. working under alot of stress .. its called the American version of the perfect world.. I WANT SERVICE AND I WANT IT NOW.
 

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