I had a flight from LGA to CLT and needed to change it to fly out of BOS instead (connecting in ATL in both cases).
I called the Delta elite line, entered my SkyMiles #, and, by the miracles of technology, the agent instantly knew what flight I was talking about before I could finish telling him the flight # and date.
In three minutes, I paid a $50 change fee (not $100!), and the fare difference for an A fare (coach was sold out), which was very reasonable, less than $400 one way. I'll get a pre-departure beverage, a meal with no ads, no attitude, on-line check-in or kiosk check-in, a clean plane, and instant posting of the miles to my SkyMiles account.
Why am I posting this here? Because I want people to know that the grass truly is greener. This is how an airline should operate.
I used to fly US quite a bit, enough to reach UA Premier Executive with more US flights than UA. Now I hardly ever fly them. I have flown five segements on US this year, and that was only because LWB is a US monopoly in the off-season.
I called the Delta elite line, entered my SkyMiles #, and, by the miracles of technology, the agent instantly knew what flight I was talking about before I could finish telling him the flight # and date.
In three minutes, I paid a $50 change fee (not $100!), and the fare difference for an A fare (coach was sold out), which was very reasonable, less than $400 one way. I'll get a pre-departure beverage, a meal with no ads, no attitude, on-line check-in or kiosk check-in, a clean plane, and instant posting of the miles to my SkyMiles account.
Why am I posting this here? Because I want people to know that the grass truly is greener. This is how an airline should operate.
I used to fly US quite a bit, enough to reach UA Premier Executive with more US flights than UA. Now I hardly ever fly them. I have flown five segements on US this year, and that was only because LWB is a US monopoly in the off-season.