Hi Guys, I'm new here so I don't know if this is a friendly place or not. A US Airways flight attendant told me about this forum.
I fly a lot. I'm a customer, not an employee. From a customer's perspective, US Airways has improved about 1000% from what it was about 5 years ago. I fly US Airways weekly, and granted, I don't see things through your eyes... But to put it into perspective, I have seen the planes get a lot cleaner, the flight attendands are more friendly, the reservation system works pretty well, the website is about the best in the industry in terms of speed and useability... It's not perfect, and there is a long way to go. I honestly think US Airways does a much better job than "Untied", no matter how you look at it. If United ever decided to buy US Airways, I'd really be scared. Maybe they are better to work for, maybe not - but from my perspective, they are more unreliable and useless than US Airways has ever been.
I'm a US Chairmans, and I am also a Delta Gold, and Continental Gold. I fly a lot on Southwest and JetBlue as well. I do some NWA, Frontier here and there, some Air Tran, I try to avoid United.
Long story short, US Airways has come a long way. I can honestly tell you there was a period where I wrote a complaint letter a week... Things have been a lot better lately.