Wow..Non-Rev trip review
- Thread starter Bradly71
- Start date
JS
Veteran
I empathize with the plight of the mainline folks, but that doesn't excuse poor behavior. If the job sucks that much, then quit.
I've had jobs worse than that -- food service paying minimum wage with no overtime and no benefits (McD's is actually better than that), night shift at a convenience store for min wage + $1.50 only to get robbed twice in six months, and inventory service where some weeks are 110 hours and some are 5 or 10.
With such unreliable and persistently low income, I didn't work there very long. I just don't understand why US employees are sticking around forever when it's obvious it will never get better, not to mention other airlines (and most industries) are hiring.
I will say that US employees aren't the worst; they're actually pretty nice all things considered, but there's just too many that are not happy and make the customer join them in their misery, and they need to go.
I don't think the poster described poor behavior, he simply said they were quick (efficient?) and not talkative (unobtrusive?). They just weren't jolly. No crime in just going through the motions.
Now a company creates magic by by being creative, treating employees as team members, providing incentives, fostering a positive environment, utilizing its own workforce, providing appropriate tools to accomplish tasks, and having and developing a clear culture, goal, and product- the three work off each other in that order.
In other words, the total opposite of US Airways where work is a battlefield.
Now a company creates magic by by being creative, treating employees as team members, providing incentives, fostering a positive environment, utilizing its own workforce, providing appropriate tools to accomplish tasks, and having and developing a clear culture, goal, and product- the three work off each other in that order.
In other words, the total opposite of US Airways where work is a battlefield.
Uhh, I work the Shuttle all the time...Service is always Fast, duh...it's a short flight. None of the regular Shuttle Customers seem to mind this.
- Thread Starter
- #20
There is a difference between service that is quick and courteous and service that is just quick. No offense meant by it and now that I’ve had all day to think about it – it wasn’t any different than any other time I was served by some FA that probably has 50 years of service in. Yeah, DCA to BOS isn’t a long flight, but it could be made pleasant by a smile and a “hello†instead of a scour and “whatâ€. I just honestly feel that if the job makes you so unhappy that passengers and other employee’s notice it, perhaps it’s past time to move on.
I still am more upset and appalled by the conditions and staff at DCA more than anything.
PHLfa88
Veteran
- Jan 19, 2004
- 826
- 35
For Once I Agree With You Piney...Don't Get Used To It Though
In most of my non-rev travels, mainline has 99% of the time outshined express hands down.
While on this subject, I have noticed the differences in mainline attitudes/customer service and those of AWA west. Not knocking west but some (not all) of their attitudes are just plain Airtran-ish...others have been very helpful and a pleasure to deal with...like everyhere else, just depends on the station and employees, what kind of day their having, etc; but -in my opinion- noticeable.
sky high states: So, by your analogy, anyone with alot of seniority has a POOR ATTITUDE? That's CRAP! I personally know several "F/A's OF THE YEAR". They all have over 20 years of service in.
ONLY STATING OPINIONS
sky high states: Flights begin at 6am and go til 10pm at night, all day long. Thousands and thousands of passengers arrive and depart DCA daily. Isnt it up to the AIRPORT to maintain it's property? And, isnt it up to the passengers to clean up after themselves? Sheesh, too lazy to get up and throw your newspaper/coffee cup in the garbage can? Nope, let's just leave it on the floor. Next time you fly, Board last and LOOK AROUND the gate area, you would think it was a REFUGEE CAMP that had just emptied out. It's the airport, I believe, who maintains it.
only stating opinions
KCFlyer
Veteran
YOu know...there's no excusing the piggishness of Americans in public. They pee all over the toilet seat (if they even bother to flush it), toss trash right out the window of their car along the side of the road, and yes...leave an airport/airplane in rather sad shape. Maybe they could do like they do the highways and get some volunteers to "adopt an airport gate" and clean up between flights.
Until they do - an airline has two choices...leave the crap for the next batch of passengers (and the impression that it leaves), or bite the bullet and tidy up the place before the next round of customers...and talk to their station manager about getting on the airports behind about getting the gate areas cleaned up.
The SHUTTLE is a whole different animal......for pax and Crew alike. From a Crew perspective, you either love it or hate it....very quick, no nonsense, minimal drama (ex. weekends). A quick, cordial, efficeint service is ALL that is attempted (this is a high frequency BUSINESS market). I for one loved working SHUTTLE and the pax clientele was Grade A. Weekend SHUTTLE....no thanks, reasons OBVIOUS. BOS-DCA allows for a more leisurely service by Shuttle standards (HA) but we're talking 25-35min segments, and the Crews that work them do a GREAT Job!
It is what it is.
We are what we are.
TrashAir. All around.
No one is expected to act professional nor held accountable when they arent. We need bodies and thats what we have.
Truly pathetic what this airline has become. (Not that we were all that to begin with, but ...
)She / he needs to be reported. This is one sure way to drive what customers we have left off. Unbelievable.
I non-rev'ed a few weeks ago out of CLT with four express employees..one obviously was "crew" as the identification was proudly displayed. They all acted like 7 year olds. If I were a paying passenger, I'd remember how "US Airways" employees represent themselves. I'd be really upset..even as an employee, I was embarrased.
I've seen express ramp workers wearing jeans like they were back on the block and an older gentleman who looks like he could barely pick-up a bag to load in the plane. I feel sorry for him everytime I see him.
From a purely asthetic perspective, the color scheme of the Burger King hats is a wonderful compliment to the newly designed flight attendant uniform and will create a dynamic impression for customers.
Nothing to do with Shrerry Shamblin. Shes in charge of real US Airways which is hard to find. Your flight attendant was Republic, contract, could piss on your face and Sherri Shamblin or anyone at US has no control over it. Write a letter and see what happens. Nothing. They are cheaper, we were told thats what the traveling public wanted.
JS
Veteran
I'm in ATL as I type this, waiting for a Delta connection flight out of concourse D.
Reaching this gate requires walking past the US Airways gates. I did notice a sudden increase in the ghetto level that dropped off once I passed the US gates.
One thing that seems to be popular with the new US passengers (males) is slouching with their legs spread apart, as if they're about to give birth.
One of the flights was to DCA but I guess it doesn't matter that much.
Reaching this gate requires walking past the US Airways gates. I did notice a sudden increase in the ghetto level that dropped off once I passed the US gates.
One thing that seems to be popular with the new US passengers (males) is slouching with their legs spread apart, as if they're about to give birth.
One of the flights was to DCA but I guess it doesn't matter that much.
