. . . Its NOT MY JOB to tell them what cities, airlines to add to the system. I am responsible to use the system with the info ALREADY IN IT FOR ME to get the customer taken care of . . .
You're exactly right tadir. The employees are doing their job. Now who is suppossed to give employees the tools they need? That's the big question.
Although I've dodged any major inconveniences thus far, the biggest thing that presently bothers my wife and I are issues exactly like these. It's unbelievable that a major carrier is so bush league at the moment. I don't want to worry about this kind of stupidity whacking us across the head during one of our trips -- travel is already hard enough. The front liners have tried to make do, to adjust to all of these IT FUBARs and often in the face of an impatient public. Hats off to you guys.
What annoys me most, is that this migration fiasco is somebody's responsibility. A company with true integrity will weed out the idiot(s) who unleash this nightmare and give them their walking papers. I'm not talking about DP ( he's a separate issue), but rather the IT clowns and executives directly in charge of this system. Mind you, corporations usually do these sort of firings quietly and these departures are usually phrased as "moving on" scenarios as that's the nature of the game in the exec officies.
So if in the next few months, Tempe has not rounded up the guilty parties and sent them on their merry way ( good bye party and all ), then that for me will be the last straw as this more than anything will attest to Tempe's integrity or lack there of. It's not about business as usual. It's about doing the job right.
Barry
