2005 Airline Quality Rating

[BoeingBoy]

The annual Airline Quality Rating is out....

2005 Airline Quality Rating

Jim

 

[tadjr]

Congrats and bonuses all around. We've gone from 1st in 2003, to 5th in 2004 to 12th in 2005. I think this deserves a toast to all in CCY. :down:

 

[cltflyguy]

Gotta love that last sentence.

"Their overall AQR score change was the largest drop among the 10 airlines showing a decline for 2004" :down:

Its really sad to see what this airline as become!

 

[BoeingBoy]

The boss responds:

----
President and CEO Bruce Lakefield said he is disappointed by what happened in 2004 and he expects the airline to improve in 2005. "Every single person who works at US Airways realizes that we did not operate up to our capabilities in 2004," he said. "With a difficult year now behind us, we are dedicating resources and committed to working together to improve how we serve our customers."

The airline has assembled a team of employees from numerous departments to quickly implement better practices to improve operations, starting with the goal of getting aircraft off the gate and in the air on time each morning.
----

And the statistics for March thru the 29th (the goal is in parenthesis):

Fleet Launch--S:00 55.8% (85.0%)
Fleet Launch--S:05 57.7 (95.0)

M/L Departures--S:00 minutes 30.5 (65.0)
Exp Departures--S:00 minutes 40.1 (70.0)

M/L Departures--S:05 minutes 45.6 (79.0)
Exp Departures--S:05 minutes 44.4 (85.0)

M/L Arrivals--S:14 minutes 57.7 (84.0)
Exp Arrivals--S:14 minutes 45.7 (85.0)

Turn Performance--S:00 35.3 (68.0)
Turn Performance--S:05 55.2 (82.0)

M/L Completion (departures) 96.1 (99.0)
Exp Completion (departures) 91.9 (97.5)

Mainline PAWOB* 9.5 (3.0)
Express PAWOB* 16.1 (3.0)
*Passengers Arriving w/o Baggage per 1,000 passengers

 

[longing4piedmont]

US Airways (US) showed declines in all of the four criteria tracked for 2004. A closer look
reveals that US Airways performed worse in on-time performance (79.2% in 2004 compared
to 79.7% in 2003), mishandled baggage (5.33 per 1,000 passengers in 2004 compared to
3.55 in 2003), denied boarding rate (0.65 per 10,000 passengers in 2004 compared to 0.34
in 2003), and customer complaint rate (1.21 per 100,000 passengers in 2004 compared to
0.90 in 2003). Their overall AQR score change (-0.96 in 2003 compared to -1.55 in 2004)
was the largest drop among the 10 airlines showing a decline for 2004.

And who is in charge of operations at US? Uncle Al has to go!!!!!

 

[jimcfs]

Congrats and bonuses all around. We've gone from 1st in 2003, to 5th in 2004 to 12th in 2005. I think this deserves a toast to all in CCY. :down:

[post="260431"][/post]​

To quote the Beatles.... We so sorry... Uncle Albert. Certain management at CCY must go. :down: :down: :down:

 

[cltflyguy]

The boss responds:

----
President and CEO Bruce Lakefield said he is disappointed by what happened in 2004 and he expects the airline to improve in 2005. "Every single person who works at US Airways realizes that we did not operate up to our capabilities in 2004," he said. "With a difficult year now behind us, we are dedicating resources and committed to working together to improve how we serve our customers."

[post="260497"][/post]​

Of course he is disappointed!! He is probably thinking "Damn, how am i
gonna sell this place off or merge now with such a horrible record. He has got a LOT of polishing to do to make this baby shine good again.....at least to the sell off/merger point! haha

 

[CS AGENT]

The airline has assembled a team of employees from numerous departments to quickly implement better practices to improve operations, starting with the goal of getting aircraft off the gate and in the air on time each morning.

[post="260497"][/post]​

CCY does not want to here what we have to say,

You can't paint a house with 1 gallon of paint... Want to fix the problem, Hire enough employees to do the work, and pay them enough to stay. PROBLEM SOLVED !

 

[mga707]

To quote the Beatles.... We so sorry... Uncle Albert.

'twasn't The Beatles. Paul McCartney, solo, post-Fab Four.
From the "Ram" LP, 1971.

 

[delldude]

The airline has assembled a team of employees from numerous departments to quickly implement better practices to improve operations, starting with the goal of getting aircraft off the gate and in the air on time each morning.

my my my......am i the only one here to say deja Vu ???
Am i wrong or what...didn't seth fly all the labor butt kissers to DCA for some periodic meetings to fix things?...
and didn't rakeesh and steve have round table meetings ?? with the chosen butt kissers???
and did n't dave play the same game??????
now we have a tried and true forum...........deja Vu................

 

[aerosmith]

Project Highground ?

 

[Dea Certe]

areosmith,

Did you mean "Project Hightail"? LOL

Dea

 

[robbedagain]

the more employees these clowns lose to outsourcing, the less of an airline performance you gonna get! Like I always say, YOU GET WHAT YOU PAY FOR!! mgmt has spoken and now the pax are gonna suffer even more when all 29 cities that are being outsourced are and the service really goes down

 

[FM2436]

US Airways (US) showed declines in all of the four criteria tracked for 2004. A closer look
reveals that US Airways performed worse in on-time performance (79.2% in 2004 compared
to 79.7% in 2003), mishandled baggage (5.33 per 1,000 passengers in 2004 compared to
3.55 in 2003), denied boarding rate (0.65 per 10,000 passengers in 2004 compared to 0.34
in 2003), and customer complaint rate (1.21 per 100,000 passengers in 2004 compared to
0.90 in 2003). Their overall AQR score change (-0.96 in 2003 compared to -1.55 in 2004)
was the largest drop among the 10 airlines showing a decline for 2004.

And who is in charge of operations at US? Uncle Al has to go!!!!!

[post="260498"][/post]​

Do I understand this correctly.

US Airways averages only one passenger complaint about US Airways service out of 100,000 passengers flown?

Only and average of 5 passengers per every 1,000 passengers has their baggage mishandled?

And less than 1 passenger per every 10,000 passengers is denied boarding?

Hell, that doesn't seem bad at all! Whats everyone complaining about?

 

[repeet]

Sounds like FM2436 is fishing for one of those "performance bonuses".