28L_or_10R? said:
I have had the opportunity to work in PHX and on the east side of the country and the difference between pre-merger US and HP stations is night and day. PHX lacked equipment on their gates. Push tags had to be shared amongst gates. No bag tugs to pull the tail carts to the aircraft - they had to be pulled by hand. In the morning before flights came in crews had to search as far as the hangar for tugs, towbars, chocks... If the crew had to use the restroom or go to the breakroom one member of the crew had to stay on the gate for guard duty - to make sure no one stole the equipment off the gate. In my discussions with people from PHX nothing has changed.
PHX has changed significantly - probably not dramatically - but significantly since you left, by which time I was already working t(here). I do remember the atmosphere being like you described when I started and we were told the ramp was losing about three people a day, mostly because folks couldn't deal with the heat and the work environment. As a new-hire brought on at a higher wage than a lot of the HP were making having been there for years, they took a lot of their anger out against the new people.
There are more carts now; used to be if you ran morning conx/abr and you had a later start time you were screwed but during complexes 3-4 it can be hard finding open carts. There are more bag tugs but oftentimes they're scattered, especially if they don't make it to the fuel line the night before or if the mechanics grab them for night taxis. Since local bag runners are now dispatched and assigned tugs, the gate rig can stay at the gate for moving carts. After LAS was cut down a lot of the GSE came down to PHX.
Our management insists that the total number of push tugs equals or exceeds the number of gates but typically there's 2-5 of them down for repair/mx at any given time. There are also about 6-7 tugs that are for end gates only but people don't like using them and so half will sit unused while some gates end up having to borrow/share (since you'll get an ESON for pushing with a Hough on A22 [unless you're about to take a delay, then they'll pretend not to notice]).
As far as people having to stand guard over equipment and such, the stories that I heard from PHL transfers and even a news article I'd read at the time made it sound like this was a much larger problem in PHL for a while than it ever was in PHX.
28L_or_10R? said:
In PRez's defense, this is all considered normal in PHX and he probably doesn't know that this is NOT how things are done elsewhere. And loading and unloading bins by yourself? That won't happen here. They'll look at you like you fell out of a tree.
Most of that is by choice. There are still a lot of people who for whatever reason insist on going solo. If that crabby 65 year old wants the aft bin to himself he can have it, if my jumping up there is only going to piss him off for the rest of the day.
28L_or_10R? said:
Another shocking aspect of PHX compared to the east is the amount of physical altercations and the behavior of employees against one another. IIRC there was a time period in which we were having at least one fight per week. Several of my coworkers were terminated for fighting. Good people but stressed by management to the point where they would explode. BOOM. Here out east I don't know of any fights. It's unheard of. But to PHX this is NORMAL.
Fighting in the form of physical altercation is not normal here by any means. It has happened, but it's quite rare. The last two incidents that I can recall involved the same guy and he's since been long gone. Sometimes people get into shouting matches, especially as the thermometer creeps up, but I'd be skeptical if someone told me those kinds of things don't happen in PHL or CLT either.
28L_or_10R? said:
The way people communicate to one another in PHX is not normal. People you don't even know will just come up to you, scream in your face and call you every nasty name in the book.
I remember when things like that would happen, and usually it had something to do with equipment. There used to be a lot more pressure on people as well; this was back when there were still things as "quickturns" and bags were regularly being loaded during and after pushback. I took a lot of crap from people, most of them leads, and often for trifling reasons. I think about those people and now they're either gone, no longer leads (and thus nicer), or have mellowed out a lot. Some people couldn't deal with the stress, and sadly some people actually seemed to thrive on the spite and negativity. In regards to how people communicate on a day to day basis it's much improved from your description.
28L_or_10R? said:
Managers who stay in their office and don't "help" on the ramp.
I haven't seen this in quite some time. The last time I did it was the BMU manager taking a couple of bags to expedite with a golf cart; he was recently fired for something unrelated...suffice it to say he was a touchy-feely kinda guy. Some people don't seem to mind the "help" but I'll go out of my way to confront any managers I see trying to do ramp work. There are also fewer managers walking the ramp now than there would have been 6-7 years ago, when, at the time there were such thing as "TA" managers that were supervisors one day and team leads the next and thus used to doing ramp work.