Well I see the "Spin Cycle" and the blame the Customer and view him as the Enemy diatribe has begun!
You assume facts not in evidence. He was a customer and now he is a disatisfied customer who needs to be responded to in a prompt and professional manner.
If you had listened more carefully before attacking one of your salary providers you would note that all he wanted to do was use his vouchers as was his right under US's stated policy. He, IIRC paid for both cab rides due to a dispute with the Ramada Policy.
You have a case of inexperienced, indifferent and sloppy people interacting with a customer and you have to ask:
Whose fault is it that the folks in PHL are indifferent?
Whose fault is it that they bolted from the counter when he asked for their names?
Why would they up and leave? Could the rumors be true that fear and intimidation is still the dominate management style?
Whose fault is it that inproperly trained and inexperienced staff are left alone on a metaphorical island to handle a difficult situation?
I can think of one group that bears the brunt of the responsibility, but I'll let you figure it all by yourself.
AND you're typical response, PB..we are all clueless employees if we question the customer or their intention. You are always defensive to anything an employee has to say that disagrees and your tone suggest we are all heartless and like to blame others.
We all know US sucks. We don't need [edited] like you rerminding us every f****** day, 24/365. PLEASE, PLEASE, PB, GO AWAY!! You have shown and proven you are tired of US and HATE US. Now you are just a bitter hateful fool. I have read for the last few weeks the constant negative dribble and attacking anyone who questions a customer and have kept my mouth shut long enough.
Go ahead and blast away as well of those fellow employees who like to constantly take the abuse. I have NEVER EVER SEEN such a group of people who like to whine grumble and complain, yet keep coming back. Your actions or stupidity for staying around shows me you are either a masochist or a trouble maker. You are no longer doing the dedicated employees a favor.
Please go reread your posts. They are negative, nasty, and many times abusive and I refuse to kiss your ass and the other few like you that clain to "care" about the employees.
I have had it with the constantly bashing. You may think you are helping. You are NOT!!
And ART, if you read this, you are coming close to being the same. Constructive critism is one thing. This is abuse and the silent majority woould prefer you either equal the playing field or take the rest of your business to your PRECIOUS United. :down:
Horrible...horrible service by all involved, plain and simple! This is embarrassing. :down:
