The one part of the story I found a little lacking was the flight from PhL to GSO, when have we ever run a flight at 2 in the morning. The airports seem to shut down long before then. Not to mention who would work that flight upon arrival at 4AM. I understand he said it was delayed but to run at that hour? Maybe someone can let me know if that flight was even possible at that hour.
A very public trip report
- Thread starter longing4piedmont
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LCC_#1
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Bob,
Please don't be insulting with your patronizing post. You can put all the cutsie little post up all you want but it doesn't make things any better. For 17 of the 20 years I have heard nothing but negative about the company I work for, yet all of a sudden since the boys out west took over, the negative rhetoric has risen.
YOU do NOT work for US Airways. I DO!! I can tell you that in 20 years, this is the FIRST time a management team has been here to RUN this company and ATTEMPT to change the atmosphere of the employees. This has NOTHING to do with YOU..BUT it appears that many of you can't stand it because the company doesnt jump to your every call. YES, they SUCK at returning the most FF calls. WE GET IT!! It has been posted here about a 1000 times!!
I think right now it is top priority to change the attitudes and bring the workforce into one unified group so that the "alleged" events that the NPR radio man spoke up never happens. I know you THINK you know all that is going on at US Airways because of these boards, but unfortunately it is hard to filter through the negativity of those complaining about the money spent on making things better. There is ALOT of TIME, EFFORT, AND MONEY to CHANGE things here.
These things DO take time!! Remember CAL in tghe 80/90's? I DO!! Did you work there? NO. Did I? NO. But I had a roommate that did and the conditions there were WORST than here and it took YEARS...YES YEARS to change things. I WAS THERE AND SAW IT FIRSTHAND!! YOU were NOT!! THE POINT!! If you haven't the brain or intellect to SEE that, the maybe it IS time to leave.
One of the biggest failures of the old US Airways was trying to be all things to all people. I find it interesting that all of a sudden the old US Airways was WONDERFUL. To leave it to you, we were perfect. Only perfect as long as you were getting what you wanted. You are the same kind of person that would sing our praises when we do well and be the FIRST to scream USELESS AIR when you weren't appeased or unhappy with the service or any management decision.
Changing a company starts from within. if the 35, 000 employees can be convinced to do their best thru incentives, money, or propaganda or all three, who cares as long as the end result is being a better company? But the days of catering to thousands of special interest is OVER. For the first time this company has drawn a line in the sand and said this is what we are and it is now YOUR choice whether you like it and want to stay or choose to move on.
All the day after day after day complaing will do no good. You may be unhappy with the new US Airways, but I AM HAPPY and you know...for the one PB that leaves, MY happiness WILL draw TEN of you. That is how much HAPPIER I AM with the new US Airways. No, It isn't perfect, but if you REALLY think it is worst, than you are delusional.
I would LOVE to know the company you either work for or run. I would love to check every employee or customer associated with your company to see their opinions and how happy or unhappy they are. You see, customer service sucking in the USA is NOT a US Airways thing or an AIRLINE thing. I can think of MANY industries that are WORST than the airline industry who, BTW, started outsourcing and using computer annimated voices YEARS before little ol US Airways. Examples:
banks
fast food
retail stores
the phone company
insurance companies
utility companies
the dmv
doctors offices..JUST to name a few!!
Almost ANY company that deals with customers is screwed up. I wait in line for ALL the above, wait on the phone for ALL of the above and put up with BS from ALL the above.
And lest we forget about VALUE of all the above. OVERPRICED and UNDERVALUED!!
Sso the next time you want to go on one of YOUR many Midol moments, think aboout THAT because as an American who lives the same life as you and shops and deals with customer service all the time, the airlines are FAR in the lead COLLECTIVELY!! But I'm sure you and others will have your individual war stories
Thanks FWAA, I've been listening to W for the last 6 years, but the complaining does have a way of dribbling.
EyeInTheSky
Veteran
So? Just because someone is on NPR doesn't mean they are "all that." Sorry, but the guy's lisp drove me nuts...like fingernails going across a chalkboard.
Later,
Eye
Wasn't it YOU, LCC #1, who called Bob an "####" a few posts back in reference to not wanting "a$$holes like you rerminding us every f****** day, 24/365..." Bob's midol response was appropriate, given that his was meant far more in jest than yours was a major cut.
You're right that they want to run this company, and you're also right that they "SUCK" at returning calls. It's been "posted here about a 1000 times" because...NEWSFLASH: IT KEEPS HAPPENING!
.
Yup, from worst to first. You can't compare their story with yours. For one, they weren't a huge patchwork of labor groups from years passed. Gordo also expanded and grew the BusinessFirst product so he wouldn't lose his premium flyers, and he maintained the domestic F product - he knew where his main revenue was - THE BUSINESS TRAVELLER. By contrast, US hasn't seemed to grasp that concept.
Well...yeah. Isn't that what a company wants - good and bad customer feedback? Would you rather us *ONLY* complain about US? If you look back at PB's posts, you see that he has nothing but good things to say about the workforce.
I thought the company was providing some incentives with on-time performance and I still heard a lot of complaining here by the employees. So, what DOES it take to make you happy?
Be careful what you wish for. For every one PB that leaves, you might NEED 10 more customers that DP is trying to attract in order to make up the revenue.
We don't care if the computer voice systems are there, as long as they actually work. And when did fast food, retail and doctors office start outsourcing? Is my Big Mac coming from China now?
I have anecdotal evidence to suggest otherwise.
CLTBWIDAYSYR
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longing4piedmont
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1. I didn't say he was "all that". Don't put words in my mouth. I said it appears it was not a joke. NPR plays crap like this all the time. With all that said, it does reach a very large market of middle to higher income level customers. You do not need this type of press.
2. Who cares if the guys voice drove you nuts. But like all the kool aid drinkers (and remember I was a BIG one once and I know the signs) you would rather attack the messenger when you can't defend the message. So very typical.....
3. A point to one of your earlier post. You missed the best part. In my minds eye and I can just see the two agents in PHL coming out from behind the counter and chasing the customer who took their pictures. Gotta love the city of Brotherly Love.....
PHLfa88
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$1,300 is Top Spending? Give Me A Friggin Break. Now if he had paid for Envoy Class, now thats Top Spending! This guy is nothing but a Born with a Silver Spoon in His Mouth, PompisAss, Wanna Be Hollywood Actor! There, I said it!! :down:
EyeInTheSky
Veteran
Well, the guy didn't do "Summerstock" anywhere with that lisp. That being said, don't you think this story would be really funny if told by a Mime? (Make a mental note here with the two PHL gate agents....)
Later,
Eye
With everyone here proclaiming off-the-wall assumptions, without proof on either end, it will be interesting to view US Airways's formal response to this tirade. Further, I would have to assume this person was well aware of the legal entaglement potential of fabricating the entire sequence of events and then presenting them publicly as fact - particularly if he/she was affiliated with NPR. The incident I find most difficult to not view as over-acted is the agents chasing the women who took a photo.
L
luvn737s
Guest
I can agree with LCC#1 only to the extent that some people will never be happy with the new USAirways (which should have been re-named to avoid confusion with the old). HP never catered to the every desire to the 1st class customer and I doubt US will going forward. 1st is only there (IMHO) as a FF incentive and to slightly differentiate the product from what WN offers. US might get on top of it's other customer service problems someday, but only after multiple experiments with how it can be done the cheapest way (spending far more in the end) and making the same mistakes a few hundred times.
LCC is going to become an expanded HP because that's what the investors that put up the money to make the merger happen want. And for the foreseeable future, they're the only one Tempe is trying to make happy.
LCC is going to become an expanded HP because that's what the investors that put up the money to make the merger happen want. And for the foreseeable future, they're the only one Tempe is trying to make happy.
ringmaruf
Veteran
I cringed and wanted to duck every time he attempted to say "Lufthansa", to make sure I didn't get hit with flying spit.
I wonder what it means when that's the only one part about his story I actually believed.
N965VJ
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No wonder the voice out of the speaker sounds like Charlie Brown’s teacher.
The only thing I thought was funny was his pronunciation of Lufthansa.
Don’t bring mimes into this. They make me violent
sharktooth
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Bob,
Please don't be insulting with your patronizing post. You can put all the cutsie little post up all you want but it doesn't make things any better. For 17 of the 20 years I have heard nothing but negative about the company I work for, yet all of a sudden since the boys out west took over, the negative rhetoric has risen.
YOU do NOT work for US Airways. I DO!! I can tell you that in 20 years, this is the FIRST time a management team has been here to RUN this company and ATTEMPT to change the atmosphere of the employees. This has NOTHING to do with YOU..BUT it appears that many of you can't stand it because the company doesnt jump to your every call. YES, they SUCK at returning the most FF calls. WE GET IT!! It has been posted here about a 1000 times!!
I think right now it is top priority to change the attitudes and bring the workforce into one unified group so that the "alleged" events that the NPR radio man spoke up never happens. I know you THINK you know all that is going on at US Airways because of these boards, but unfortunately it is hard to filter through the negativity of those complaining about the money spent on making things better. There is ALOT of TIME, EFFORT, AND MONEY to CHANGE things here.
These things DO take time!! Remember CAL in tghe 80/90's? I DO!! Did you work there? NO. Did I? NO. But I had a roommate that did and the conditions there were WORST than here and it took YEARS...YES YEARS to change things. I WAS THERE AND SAW IT FIRSTHAND!! YOU were NOT!! THE POINT!! If you haven't the brain or intellect to SEE that, the maybe it IS time to leave.
One of the biggest failures of the old US Airways was trying to be all things to all people. I find it interesting that all of a sudden the old US Airways was WONDERFUL. To leave it to you, we were perfect. Only perfect as long as you were getting what you wanted. You are the same kind of person that would sing our praises when we do well and be the FIRST to scream USELESS AIR when you weren't appeased or unhappy with the service or any management decision.
Changing a company starts from within. if the 35, 000 employees can be convinced to do their best thru incentives, money, or propaganda or all three, who cares as long as the end result is being a better company? But the days of catering to thousands of special interest is OVER. For the first time this company has drawn a line in the sand and said this is what we are and it is now YOUR choice whether you like it and want to stay or choose to move on.
All the day after day after day complaing will do no good. You may be unhappy with the new US Airways, but I AM HAPPY and you know...for the one PB that leaves, MY happiness WILL draw TEN of you. That is how much HAPPIER I AM with the new US Airways. No, It isn't perfect, but if you REALLY think it is worst, than you are delusional.
I would LOVE to know the company you either work for or run. I would love to check every employee or customer associated with your company to see their opinions and how happy or unhappy they are. You see, customer service sucking in the USA is NOT a US Airways thing or an AIRLINE thing. I can think of MANY industries that are WORST than the airline industry who, BTW, started outsourcing and using computer annimated voices YEARS before little ol US Airways. Examples:
banks
fast food
retail stores
the phone company
insurance companies
utility companies
the dmv
doctors offices..JUST to name a few!!
Almost ANY company that deals with customers is screwed up. I wait in line for ALL the above, wait on the phone for ALL of the above and put up with BS from ALL the above.
And lest we forget about VALUE of all the above. OVERPRICED and UNDERVALUED!!
Sso the next time you want to go on one of YOUR many Midol moments, think aboout THAT because as an American who lives the same life as you and shops and deals with customer service all the time, the airlines are FAR in the lead COLLECTIVELY!! But I'm sure you and others will have your individual war stories
Thanks FWAA, I've been listening to W for the last 6 years, but the complaining does have a way of dribbling.
Must agree with Piney.
You are an idiot. Let me know when you fly with me so I can replace you with someone else.
hp_fa
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Actually,if I recall the story, about 30-40 McDonalds in California have their drive-through orders taken by a central phone/data complex in California that is located about 50-100 miles from the stores.
Seatacus
Veteran
That's not as bad as when they took away that clown you used to talk into at Jack in the Box. I always looked forward to that at 2 A.M. right after last call........ :unsure:
