Believe me, if Crandall was still in office, he DID involve himself in "such trivial matters". Despite his outward tough stances toward labor, he knew exactly what was going on. As an example, at one employee meeting, he quoted the details of FA variable manning rules for S80 vs 757 to answer an employee question. This was in the early 90, when the rules were very complex -- depending on meals and length of flight, etc.
