In February 2010 issue of Airways on page 66 there are two references to US. The first shows a picture of an old Check-in Counter redone for a movie production. Nice picture.
However the more interesting reference discusses the letter Doug sent to the US Transportation Secretary urging a "Do No Harm" policy. They suggest US adopt the same policy toward their customers and move away from the current policy of "We're not happy till you're not happy".
However the more interesting reference discusses the letter Doug sent to the US Transportation Secretary urging a "Do No Harm" policy. They suggest US adopt the same policy toward their customers and move away from the current policy of "We're not happy till you're not happy".
