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On 11/2/2002 5
39 PM REACC1 wrote:
Eris- re: "kiosk happy nitwhits" remark.
I believe this is an unfair assessment.
...It is a management call, not the immensely expendable clerks....
The attitude being, 'they'll use them if it's all that they've got.'
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REACC1,
Please accept my apology. I meant no slander to the Agents. I TOTALY understand that MGT is the one who decides how many agents are divided between First, Calttle Class, and KIOSKs.
My sarcasm was directed at MGT. The first time I saw KIOSKs I immediately relized that your jobs are gonna be cut, BIG TIME.
Personally I think kIOSKs work great, but it makes me sick to thank that Corporate Raiders fire people who can smile and answer questions, replace them with KIOSKs, and leave paying customers in an hour long line to watch that KIOSK customers and First Class customers are taken care of.
It used to be that people would say, 'You get what you pay for.' But we can no longer afford to give you that. And we make no apology for that. And we do not accept requests for refunds...This is a recording. If you would like to make a complaint with the Customer relations department, please enter your credit card number and select the E-Mail submission button. Thank you.