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On 11/15/2002 2:34:08 PM deelmakur wrote:
I'm a US1 that took a walk. I was unhappy about the way the company suddenly declared us "undesirables". At the time, I had booked 8 trips in the first and second quarters of '03. Commutes from the NYC area to PBI. Couldn't get refunds, so I kept them, pulled 160,000 miles from my DM account (of nearly 800,000 miles) for US20's (enough of that upgrade baloney), and went elsewhere, where other carriers have comped me top status. What has happened with those 8 trips, however, is instructive. Firstly, because most morning hub flights didn't operate until after 10AM, there was no way for a business guy to get north (HPN) from PBI in time to be effective in the office on the same day. So I reluctantly booked departures the night before I really wanted to travel. Then, in a sked change, they reinstituted the 6AM departure to PHL from PBI, making it possible. I called, explained the situation, and they kindly agreed to let me move to the next day, morning flight on all trips, however they re-fared me at something around 30 percent more than I had paid, which I agreed to. Now, in the latest round of sked changes, they knocked out the 6AM flight again, forcing me back to the night before. So, in addition to ending up where I started, traveling when I don't want to, I am out a thousand bucks in add collects. And just to be sure it's a total experience, they also knocked out my originating Express flights on the return, requiring me to change departure airports. If this company thinks it can operate on that kind of decision making, they had better seek professional help, because they are nuts. A schedule is not a living organism. It is a necessary part of the customer's planning process, and as such, is a tool. As I indicated, I have taken my business elsewhere. This post is simply informational, but what I have described is a continuation of the kinds of management decision making by people who are so busy chasing their tails, they have lost touch with reality.
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Two things I am quite curious on..]
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A-if sched change was bad, why no refunds? It is definite corp policy to offer refunds, if requested, for any undesireable sched chg generally off by an hour or so from original..I don't see why this was not an option as it appears from your discussion it had to be more than an hour off for you to drastically change to a night before flt.
And B-if you are forced to change plus or minus a day because of a bad sched chg, there should be no fare diff, no pnlty, again assuming sched chg was off by more than an hour.Orig fare class doesn't have to be available for major sched chg, even for one day difference.
Both these premises are approved,sanctioned, and practiced by most people in the know.