Does US need Mary Kay or a scalpel?

[Dog Wonder]

I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.

Not sure the the ugly girl has a great personality.

 

[US1YFARE]

I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.

Well it was attractive before they dismembered the family jewel--PIT.

 

[Bear96]

There was a post on Flyertalk in the "Choice Seats" thread by a CP whose flight was cancelled due to an MX. He was re-booked on the next flight, and given 13B, even though there were plenty of better "Choice Seats" available. He was informed by the CSR that he could only have one of those seats if he paid $5 more. WTH????? (He kept 13B, by the way.)

This illustrates the problem facing LCC and other airlines. They have customers who are too cheap to pay $5 for a better seat. I would gladly pay $5 to get out of a middle seat. (I was stuck in one yesterday going cross-country on LCC because I had to make a last minute change in plans.)

Should the airline have just given this person a F seat at no extra charge too?

 

[US1YFARE]

They have customers who are too cheap to pay $5 for a better seat.

That's right. US should teach that CP a lesson. Either pay 5 bucks for a better seat or take your 30K in revenue somewhere else.
Maybe they should start charging for water, too. Oh, they already tried that.

 

[jimntx]

This illustrates the problem facing LCC and other airlines. They have customers who are too cheap to pay $5 for a better seat. I would gladly pay $5 to get out of a middle seat. (I was stuck in one yesterday going cross-country on LCC because I had to make a last minute change in plans.)

Should the airline have just given this person a F seat at no extra charge too?

Yes, they should have given that person a F/C seat at no extra charge if that person is a Chairman's Preferred customer. If I'm not badly mistaken, CP at US Airways is equivalent to the Executive Platinum AAdvantage member at AA, isn't it? At AA, an EP is ALWAYS upgraded to F/C if a seat is available, and they want the upgrade. It is a small thank you for the fact that customer has flown over 250,000 miles within the past year on us.

Oh, and even thinking that they pay $5 for a slightly better coach seat is just beyond the pale, much less saying it out loud to a customer that loyal.

 

[acmech]

Yes, they should have given that person a F/C seat at no extra charge if that person is a Chairman's Preferred customer. If I'm not badly mistaken, CP at US Airways is equivalent to the Executive Platinum AAdvantage member at AA, isn't it? At AA, an EP is ALWAYS upgraded to F/C if a seat is available, and they want the upgrade. It is a small thank you for the fact that customer has flown over 250,000 miles within the past year on us.

Oh, and even thinking that they pay $5 for a slightly better coach seat is just beyond the pale, much less saying it out loud to a customer that loyal.

It just goes to show how much contempt this little airline has toward its customers and its employees.

 

[Travelpro72]

No secret here but when I'm working I look over the noteworthy passenger list. I find CP's in coach all the time while f/c is filled with silver or straight DM members. I go to the CP in coach and offer them something from the snack basket. Procedure? NOPE. Just taking care of our most important customers. God knows the company doesn't look out for them. Want a glass of our fine wine from first in a plastic cup? No problem as they ARE who keeps this craphole moving. I wish our management team understood taking care of the employee/customer. As for a makeover I don't care what is spewed by the company, this airline is NOWHERE near it's next biggest competitors. NOWHERE! ! ! 🙄

 

[SS255]

There was a post on Flyertalk in the "Choice Seats" thread by a CP whose flight was cancelled due to an MX. He was re-booked on the next flight, and given 13B, even though there were plenty of better "Choice Seats" available. He was informed by the CSR that he could only have one of those seats if he paid $5 more. WTH????? (He kept 13B, by the way.)

This CP posted an update on Flyertalk: He wrote a complaint letter to Customer Relations. They replied with the typical spin about the Choice Seats program being a benefit to elites...........and gave him a $50 ETUV for the inconvenience. He said that had they just given him the aisle seat when they re-booked him, he would not have had any reason to complain.

Now US is going to have to sell 10 Choice Seats to make up for one instance of not bending a rule which makes no sense in the first place........and the customer is still angry.

 

[FWAAA]

Yes, they should have given that person a F/C seat at no extra charge if that person is a Chairman's Preferred customer. If I'm not badly mistaken, CP at US Airways is equivalent to the Executive Platinum AAdvantage member at AA, isn't it? At AA, an EP is ALWAYS upgraded to F/C if a seat is available, and they want the upgrade. It is a small thank you for the fact that customer has flown over 250,000 miles within the past year on us.

Oh, and even thinking that they pay $5 for a slightly better coach seat is just beyond the pale, much less saying it out loud to a customer that loyal.

I agree with you completely. Loyal top-tier customers tend to not obsess over which airline is cheapest that day - we tend to stay loyal, knowing that an upgraded seat is a strong possibility. I'm batting 1.000 this year for upgrades on AA. Sometimes that means paying more (sometimes a lot more) for that day's ticket, but on balance, it's still a great deal, since I'm practically guaranteed to be sitting up front.

Note: Although I have flown 250k miles in a year, it only takes 100k miles to attain EXP. That's still a lot; it's equal to 20 round-trip transcons.

 

[spanglish]

No secret here but when I'm working I look over the noteworthy passenger list. I find CP's in coach all the time while f/c is filled with silver or straight DM members. I go to the CP in coach and offer them something from the snack basket. Procedure? NOPE. Just taking care of our most important customers. God knows the company doesn't look out for them. Want a glass of our fine wine from first in a plastic cup? No problem as they ARE who keeps this craphole moving. I wish our management team understood taking care of the employee/customer. As for a makeover I don't care what is spewed by the company, this airline is NOWHERE near it's next biggest competitors. NOWHERE! ! ! 🙄

Travelpro... you're right. I do the same thing and other flt attns look at me like I'm crazy. It takes 2 minutes to do, and the CP are thrilled that I took the time to go up to them.

 

[Harry Callahan]

This CP posted an update on Flyertalk: He wrote a complaint letter to Customer Relations. They replied with the typical spin about the Choice Seats program being a benefit to elites...........and gave him a $50 ETUV for the inconvenience. He said that had they just given him the aisle seat when they re-booked him, he would not have had any reason to complain.

Now US is going to have to sell 10 Choice Seats to make up for one instance of not bending a rule which makes no sense in the first place........and the customer is still angry.

:angry: These idiots in Tempe do NOT get it.

 

[vantheman63]

This illustrates the problem facing LCC and other airlines. They have customers who are too cheap to pay $5 for a better seat. I would gladly pay $5 to get out of a middle seat. (I was stuck in one yesterday going cross-country on LCC because I had to make a last minute change in plans.)

Should the airline have just given this person a F seat at no extra charge too?

I chose to fly US only when there (a.) is no other choice or (b.) when it's so cheap I'd need my head examined before buying another ticket. I'll gladly pay a little more to fly WN or CO....won't pay double or anything crazy...

But the above post reminds me how correct I was to move away from US Airways and go on to other carriers. I wouldn't be surprised if Bear96 was Dougie or Scooter....'cause we know that's what they think of guys like me...who will drop $25K to $30K on an airline.

So...here's a little business math for Bear96: $5 on a $200 ticket is...what....2.5%?

Question: what's 2.5% of ZERO?!?!?

Quiz Question #2 for Bear96 (aka Dougie Parker or Scooter Kirby): "Why do you think you have customers that are too cheap to spend extra money on your airline???

 

[Real tired]

Well it was attractive before they dismembered the family jewel--PIT.

PIT was dismembered by America West Airlines to destroy the last vestige of former USAirways east culture, and along with it a strong work ethic and powerful union attitude.

Guess what? I didn't work.

 

[malikie]

PIT was dismembered by America West Airlines to destroy the last vestige of former USAirways east culture, and along with it a strong work ethic and powerful union attitude.

Guess what? I didn't work.

I wish America West would have done that. Then we would not have the OCC in this crappy city.

 

[beachboy]

I wish America West would have done that. Then we would not have the OCC in this crappy city.

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