Dog Wonder
Veteran
I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.
Not sure the the ugly girl has a great personality.
I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.
I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.
This illustrates the problem facing LCC and other airlines. They have customers who are too cheap to pay $5 for a better seat. I would gladly pay $5 to get out of a middle seat. (I was stuck in one yesterday going cross-country on LCC because I had to make a last minute change in plans.)There was a post on Flyertalk in the "Choice Seats" thread by a CP whose flight was cancelled due to an MX. He was re-booked on the next flight, and given 13B, even though there were plenty of better "Choice Seats" available. He was informed by the CSR that he could only have one of those seats if he paid $5 more. WTH????? (He kept 13B, by the way.)
That's right. US should teach that CP a lesson. Either pay 5 bucks for a better seat or take your 30K in revenue somewhere else.They have customers who are too cheap to pay $5 for a better seat.
This illustrates the problem facing LCC and other airlines. They have customers who are too cheap to pay $5 for a better seat. I would gladly pay $5 to get out of a middle seat. (I was stuck in one yesterday going cross-country on LCC because I had to make a last minute change in plans.)
Should the airline have just given this person a F seat at no extra charge too?
It just goes to show how much contempt this little airline has toward its customers and its employees.Yes, they should have given that person a F/C seat at no extra charge if that person is a Chairman's Preferred customer. If I'm not badly mistaken, CP at US Airways is equivalent to the Executive Platinum AAdvantage member at AA, isn't it? At AA, an EP is ALWAYS upgraded to F/C if a seat is available, and they want the upgrade. It is a small thank you for the fact that customer has flown over 250,000 miles within the past year on us.
Oh, and even thinking that they pay $5 for a slightly better coach seat is just beyond the pale, much less saying it out loud to a customer that loyal.
There was a post on Flyertalk in the "Choice Seats" thread by a CP whose flight was cancelled due to an MX. He was re-booked on the next flight, and given 13B, even though there were plenty of better "Choice Seats" available. He was informed by the CSR that he could only have one of those seats if he paid $5 more. WTH????? (He kept 13B, by the way.)
Yes, they should have given that person a F/C seat at no extra charge if that person is a Chairman's Preferred customer. If I'm not badly mistaken, CP at US Airways is equivalent to the Executive Platinum AAdvantage member at AA, isn't it? At AA, an EP is ALWAYS upgraded to F/C if a seat is available, and they want the upgrade. It is a small thank you for the fact that customer has flown over 250,000 miles within the past year on us.
Oh, and even thinking that they pay $5 for a slightly better coach seat is just beyond the pale, much less saying it out loud to a customer that loyal.
Travelpro... you're right. I do the same thing and other flt attns look at me like I'm crazy. It takes 2 minutes to do, and the CP are thrilled that I took the time to go up to them.No secret here but when I'm working I look over the noteworthy passenger list. I find CP's in coach all the time while f/c is filled with silver or straight DM members. I go to the CP in coach and offer them something from the snack basket. Procedure? NOPE. Just taking care of our most important customers. God knows the company doesn't look out for them. Want a glass of our fine wine from first in a plastic cup? No problem as they ARE who keeps this craphole moving. I wish our management team understood taking care of the employee/customer. As for a makeover I don't care what is spewed by the company, this airline is NOWHERE near it's next biggest competitors. NOWHERE! ! ! 🙄
This CP posted an update on Flyertalk: He wrote a complaint letter to Customer Relations. They replied with the typical spin about the Choice Seats program being a benefit to elites...........and gave him a $50 ETUV for the inconvenience. He said that had they just given him the aisle seat when they re-booked him, he would not have had any reason to complain.
Now US is going to have to sell 10 Choice Seats to make up for one instance of not bending a rule which makes no sense in the first place........and the customer is still angry.
I chose to fly US only when there (a.) is no other choice or (b.) when it's so cheap I'd need my head examined before buying another ticket. I'll gladly pay a little more to fly WN or CO....won't pay double or anything crazy...This illustrates the problem facing LCC and other airlines. They have customers who are too cheap to pay $5 for a better seat. I would gladly pay $5 to get out of a middle seat. (I was stuck in one yesterday going cross-country on LCC because I had to make a last minute change in plans.)
Should the airline have just given this person a F seat at no extra charge too?
Well it was attractive before they dismembered the family jewel--PIT.
PIT was dismembered by America West Airlines to destroy the last vestige of former USAirways east culture, and along with it a strong work ethic and powerful union attitude.
Guess what? I didn't work.
I wish America West would have done that. Then we would not have the OCC in this crappy city.