East vs. West

[Dog Wonder]

Yeah ...quit your belly-aching ,go fly Midwest and have another cookie on them! <_<

Another East/West difference.
East wants to provide a service that will keep customers.
West wants customers to lower their expectations or leave.

 

[aquagreen73s]

That's irrelevent and again this is what I meant by foolish pride. In 2005 US Airways was within weeks and perhaps days of liquidation. That's a fact irrespective of revenue premiums, superior service, int'l routes, better paint job or whatever. It stings to see others taking over and especially when they muck things up. Believe me, I know. But you (and some others) need to get off the high-horse that US is a superior airline. Heck, maybe it was, but it's a new company now, come what may.

Why do you even bother getting onto this board and engaging folks who are clearly so far from reality that they are best left alone in their own imaginations? The rest of the world knows the facts - East was dead without HP. And that's not a biased HP opinion, but the opinion of the rest of the industry. I've noticed that it's easy to get a good chuckle from OAL flight crews when asked how the merger is going and with a straight face you just say, "Oh...they (the East) saved us. . ." There's a moment of deer in the headlights look and the unspoken "What???" And then they see that it's a joke and get it - it's deadpanned humor ala Monty Python. What I find interesting is how often OAL folks question why the US Airways name was kept because of the horrendous reputation. I think that is a good question. HP has had no accidents (well, nothing close to what's happened on the East), the one BK is a distant memory, and for several quarters before the merger it was making money. Sure there is name brand recognition with the US Airways name, but as one United pilot put it, "What kind of name recognition?" Hmmm. Good point. Try as they might, I doubt Doug and Scott could ever outdo what's already a part of East's history.

 

[CV580ETOPS]

East, West is no matter. The system sucks. You try to merge two different systems into one. What you should do is implement which system works best. Period. If you try to make everyone happy by taking a bit of this and mixing it with a little bit of that, all you have is a bunch of nothing. Nothing that really is Nothing.

How bout we scrap it and go back to seat stickers and paper tickets?!

Nah..ol'Piney might complain about that,too!

 

[CV580ETOPS]

Another East/West difference.
East wants to provide a service that will keep customers.
West wants customers to lower their expectations or leave.

How do you know?Are you an east or west employee? I have flown on both airlines extensively.HP east-west;US N-S,and I'm here to tell you that while there is a certain cheapness to the HP product,at least their front line personnel try to make the best out of the situation given the tools they have to work with.,which admittatdly isn't much. The Usair staff on the other hand,seem to be put out if you ask for more than one Coke.I just don't get it :unsure:

 

[Dog Wonder]

Having dealt with both on a corporate and personal level, I do know the difference between the East and West.

East wants to provide a service that will keep customers.
West wants customers to lower their expectations or leave.

 

[CV580ETOPS]

Having dealt with both on a corporate and personal level, I do know the difference between the East and West.

East wants to provide a service that will keep customers.
West wants customers to lower their expectations or leave.

Please tell me you are kidding,right? Both of them have their customer service challenges to be sure,but every time I've asked a USAir employee for help on an issue above and beyond the minimum required, they always gave me the impression that a pearl was going to fall out of their crown. (And this was way before the 2 BK filings and all the givebacks,so don't even THINK about going there.) Now while I'll agree the AWA folks do have a chincy product, my travel experiences with them have shown that they try to make up for that by being a little more pleasant and attentive. Some times it helps, other times it doesn't. But I'll take dealing with someone wno has a pleasant demeanor than some one who's annoyed at the world and all who inhabit it any day.

 

[Dog Wonder]

Please tell me you are kidding,right?

It's hard to tell a difference on an operational level any more, since West corporate has taken to lowering expectations nationwide.

Thanks for editing your post after I responded.

You sound annoyed.

 

[crusher]

Here we are in week 3 of the operational debacle known as shares and Tempe still won't admit that it (shares) is the main problem .Give us back the tools we need to do our job , not this garbage system.

 

[phillyphlyer]

exactly aqua green(ugly ugly color by the way) you answered your own question..next time you come east look at the name being painted on the aircraft...there has to be a reason we kept the name....US AIRWAYS we have the better product...and your management team is sending it down the toilet.....alse look at one of the names on the board Lakefield this wasnt a buyout by hp....a myth you like to perpetuate...it was a merger with outside investment from various souces...know your facts

 

[USCREW]

exactly aqua green(ugly ugly color by the way) you answered your own question..next time you come east look at the name being painted on the aircraft...there has to be a reason we kept the name....US AIRWAYS we have the better product...and your management team is sending it down the toilet.....alse look at one of the names on the board Lakefield this wasnt a buyout by hp....a myth you like to perpetuate...it was a merger with outside investment from various souces...know your facts

Who is HP anyway? Isn't that the airline that pilots went to when no legacy carrier would hire them?

 

[N965VJ]

Who is HP anyway? Isn't that the airline that pilots went to when no legacy carrier would hire them?

Ain’t no Cross-Slap™ like a USCREW Cross-Slap™.

 

[BuffaloJoe]

Why do you even bother getting onto this board and engaging folks who are clearly so far from reality that they are best left alone in their own imaginations? The rest of the world knows the facts - East was dead without HP. And that's not a biased HP opinion, but the opinion of the rest of the industry. What I find interesting is how often OAL folks question why the US Airways name was kept because of the horrendous reputation. I think that is a good question. HP has had no accidents (well, nothing close to what's happened on the East), the one BK is a distant memory, and for several quarters before the merger it was making money. Sure there is name brand recognition with the US Airways name, but as one United pilot put it, "What kind of name recognition?" Hmmm. Good point. Try as they might, I doubt Doug and Scott could ever outdo what's already a part of East's history.

Oh, who was almost shutdown by the FAA? HP. Why did Tempe not keep America West name? Too many FAA violations, could that be 1 reason.

And about accidents, do some research before you state that. Know the facts, not your fantasy land crap.
Who made the profit last year? EAST
Who lost Money? WEST! Learn how to read your own P&L's.

 

[rjh]

And about accidents, do some research before you state that. Know the facts, not your fantasy land crap.
Who made the profit last year? EAST
Who lost Money? WEST! Learn how to read your own P&L's.

And who made profit in 2005, 3/4 of which as an independent airline? America West! Who made profit in 2004, all of which as an independent airline? America West!

 

[aredeeyou22]

Ladies, ladies..... who cares? Go outside and get some fresh air; it is so nice today!

:jerry:

 

[USstew23]

Actually.. from my observation, it seems like the Easties complain over and over talking about the sandcastle and the koolaid and dougie and the desert.

You've worked at US for how long? 4 months? You have no observation and from your posts not even a clue as to what you are talking about. Obviously another one that was hired from the job fair at the Goodwill. If these people have a complaint maybe it's because they know what it's like to work for a real PROFESSIONAL airline and they DO NOT have that any longer.