More layoffs? How are we supposed to process the passengers?
I work in a station that was recently hit hard by the furloughs. The new flight schedule went into effect last Sunday. Our new work schedule began on Monday. The Bean Counters in Crystal City say that we can operate out ticket counter with six agents per shift. Guess what! Our lines are so long now its not funny. What a DISSERVICE to our passengers. How ironic, too, one day after a large number of agents are furloughed or have been forced to transfer out - GUESS WHAT!- Our company announces further staffing reductions.
No flight reductions, just staffing reductions!
IS IT GOING TO END?????
We just had record breaking statistics with our on-time performance and passenger complaints - Enjoy that while it lasts, Uncle Dave! Keep chipping away at us and you will find that you will achieve record LOW performance - Not a threat, just a plain fact!
- Our on time perfoamance will suffer because we cannot process the passengers fast enough because we do not have enough help,
- Complaints are going to soar ; no one likes to wait in line forever only to find that their flight has departed without them, not because they were running late, but because we had to let the flight go on time ( Any time a flight is delayed the delay has to be accounted for. Since Crystal City says we have enough help then by God, we have enough help. Nothing a Station Manager may say or do will convince the staffing bean counter geniuses in Crystal City any differently. So to delay a flight because we could not process the passengers is UNACCEPTABLE! The Station Managers butt is now on the line)
I fully understand the need to trim costs in order to survive, but come on.......at what expense!!!