June's Welcome Aboard

[Dog Wonder]

Grow up or get out.

What does this airline gain from employees insulting it's customers?

 

[Travels2mch]

Agreed, Eric. Also ,if somebody WANTS to go above and beyond to help this company survive, and does it without seeking additional compensation, that does not make the person ignorant.

Definitely!! That's the premise behind "Above and Beyond" and why people get recognized. The ignorant person would be the one that doesn't lift a finger without additional compensation to help a customer.

I can see it now with PIT's line of thought....ask a F/A a question that's not 100% related to their functions, they will need to be paid a bonus for that question, therefore passing the cost onto the customer. So, $10 and we'll listen to your question.....and then tell you where to attempt to get an response. Although from what many are saying here, they don't get a response, so I wonder if the $10 'consulting' fee would be refundable??

Some people just don't get customer service, and then some people like this F/A in the article do get it (and from what I have experienced in flight, that would be MOST F/A's).

 

[PITbull]

Travel,,

If the f/a is to be a "Liaison" for the customer, don't you think there should be compensation for that title and duties included? Why should getting compensation "bother" the customer? Why should the idea or request bother the customer? If the customer is getting their needs met, why would someone be blasted on this thread for consideration for compensation.

Just because they are f/as, does that mean they should not expect compensation to meet with customers/CO/ and communicate the needs of the customer? Obviously, she knows how to comunicate and get matters handled and how to get a response from the company. That's value. Is it so despicable for someone to be compensated for PR service. The way I read the article, the company has made her a "liaison". If she receives a better response from the customer than their consumer affairs dept, then what does that tell you...resources are in the wrong dept with the wrong folks sitting in the wrong seats on the bus.

 

[JAXPax]

Miss Carol retired, didn't she?
Let's put her up for F/A of the year.

 

[Travels2mch]

Travel,,

If the f/a is to be a "Liaison" for the customer, don't you think there should be compensation for that title and duties included? Why should getting compensation "bother" the customer? Why should the idea or request bother the customer? If the customer is getting their needs met, why would someone be blasted on this thread for consideration for compensation.

Just because they are f/as, does that mean they should not expect compensation to meet with customers/CO/ and communicate the needs of the customer? Obviously, she knows how to comunicate and get matters handled and how to get a response from the company. That's value. Is it so despicable for someone to be compensated for PR service. The way I read the article, the company has made her a "liaison". If she receives a better response from the customer than their consumer affairs dept, then what does that tell you...resources are in the wrong dept with the wrong folks sitting in the wrong seats on the bus.

Bull.....first the article doesn't say whether or not she is compensated for what she is doing, and rightly so. The idea of her getting compensated doesn't 'bother' me one bit, what does bother me is your comment: "Does she get an added bonus to be a liaison? If she doesn't, she's ignorant" degrading this woman for doing something nice for her customers, which she obviously enjoys doing. You make it sound like people should be paid for going above and beyond in their jobs and that simply isn't how things work in a customer service, or any industry for that matter.

I'm just glad that the vast majority of the men and women on these flights and also on the phones and in the airports do not share your feelings and very many of them do go above and beyond to help people and do the right thing. That's one of the reasons US is still around. Many of us that have supported them through these last few years have done so because of the many outstanding employees. And I find it hard to believe that many of them won't go above and beyond unless they are compensated.

If this woman in the article is being compensated, then that's great for her and I'm happy for her, but either way I'll bet the recognition she receives that everyone is reading in the magazine probably has her on cloud 9. That's a great tribute to outstanding customer service. Don't try to ruin it by calling her ignorant.

 

[PITbull]

Travel,

Do not share my feeling on what???? being compensated for being recognized as THE Liaison for the FF?

Please look up the word ignorant in Webster. In the context means she doesn't know any better to ask for compensation; doesn't mean for going above and beyond. Would you stop acting dense and twisting the post.

Geezus.

Mostly ALL the employees of U go above and beyond, whether they get the recognition or never. I know all about customer service, friend, from the giving-end and receiving-end these past 26 years of my working profession.

 

[US1YFARE]

It is interesting that you refuse to answer any questions about your responsibility like: did you follow up? Was it only a complaint? Did you give a suggestion? How long ago was this?....

I don't dring the coolaid, but I:

1. trust people before I blast them
2. don't worry about the small stuff, like returning an email
3. take responsibility and follow up again
4. believe in good over bad
5. but when people like you show your colors like you have i.e. clearly you never followed up on the email, you hold the wrong people accountable, you make something huge out of something so small (a not returned email) and try to drag all of us down to your level.

Well, I won't go there. I know that Doug is doing his absolute best, and may make mistakes and I do not beleive that Doug should be held accountable for a mistake/choice on Travis' behalf.

Grow up or get out.
2005

if you read my posts more closely you would have realized I did answer your questions. But, you just follow your leader like a lost sheep...pathetic.

 

[HPearlyretiree]

Some people actually enjoy going avove and beyond and working hard for the joy of it.

That may be a hard concept for a union mind where everything is written to ensure that everyone doesn't excel, just do the minimum work for the minimum effort.

I hope like hell I get her on my flights, I have flown with several other flight attendants of the year at HP, and enjoyed the flights, and thanked them for their service.

But, geez, ripping this employee for excelling at what she does? That says a hell of a lot about you.

 

[flynomore]

Hey Piney,

At risk of getting an all expense trip to an Illinios cornfield, the 'dude is a little shall we say lax in his own bidness responses. With that as a frame of reference, the looseygoosey that has counted for culture is no excuse for your treatment.

Were it up to me, I would be bending backwards to correct it as I know that the backpack vegas crowd is not what will save this airline. It is hard cash accounts like yours and I am sorry for the treatment you have previously endured and continue to receive. It is truly a shame.

1. trust people before I blast them
2. don't worry about the small stuff, like returning an email
3. take responsibility and follow up again
4. believe in good over bad
5. but when people like you show your colors like you have i.e. clearly you never followed up on the email, you hold the wrong people accountable, you make something huge out of something so small (a not returned email) and try to drag all of us down to your level.[/b]

1.I gave them the benefit of the doubt from the date the deal closed until April 27th! NEXT
2.I could never be at the level where I'm to self important not to respond to the providers of my lifestyle.
3. How many times would you like to to follow up? 1, 2 10, 15 times? When have you known me to be quiet?
[snipage]

[Grow up or get out.Listen Dude, I got socks older than you and the reason I'm on line tonight is I'm checking out other FF programs so I may take your suggestion AND that will be $30,000/yr less in annual revenue with which to fund your raise. Now go play in the sand box with all your Kool-aid drinking, can't make a web site work, customer insulting friends! Good Day!

 

[700UW]

Some people actually enjoy going avove and beyond and working hard for the joy of it.

That may be a hard concept for a union mind where everything is written to ensure that everyone doesn't excel, just do the minimum work for the minimum effort.

Then why has statistics proved Union Workplaces are more productive then their non-union counterparts?

What airline has the highest % of unionized workers?

Southwest, and gee they are the only airline that has been profitable for over 30 years straight and their employees are the highest paid in the industry.

 

[JAXPax]

Then why has statistics proved Union Workplaces are more productive then their non-union counterparts?

What airline has the highest % of unionized workers?

Southwest, and gee they are the only airline that has been profitable for over 30 years straight and their employees are the highest paid in the industry.

That's certainly true. But would you concede that at Southwest, some of that efficiency comes from infringing on another work group's CBA... like pilots helping load bags and cater, everybody cleaning planes, flight attendants helping board, etc? Everybody does what needs to get done.

 

[Travels2mch]

That's certainly true. But would you concede that at Southwest, some of that efficiency comes from infringing on another work group's CBA... like pilots helping load bags and cater, everybody cleaning planes, flight attendants helping board, etc? Everybody does what needs to get done.

Good analogy....I guess they are all 'ignorant' too by certain people's standards. Don't do anything unless it's in your j/d or unless you are getting paid extra. Who cares that it's in the best interest of your company your customers and as a byproduct.....your job!

 

[700UW]

WN's CBAs give the groups exclusive work, the workers get along and some help some don't. I guess some on this board are ignorant about how WN encourages positive corporate culture and do not declare war on the employees, US should take some lessons.

Respecting someone's CBA is important, it would be like hey it is ok for me to have an affair with your wife, eventhough you have taken vows and have a marriage contract.

If the company has no problem and agrees who does what work, why would you?

 

[Travels2mch]

If the company has no problem and agrees who does what work, why would you?

When folks don't do the work because 'that's not my job' or 'I'm not getting paid extra so I'm not doing it' and if it impacts or is visible to the customer, then I do have a problem with it. That mentality isn't going to win you any customers and the sooner some of you get that, the better off you will be.

As I have said previously though, many employees of US don't feel that way, and the few of you that post otherwise on here...well it's a good thing you aren't in front of the customers, and a good thing you aren't the majority because you wouldn't be in business!! Can you say 'supersize that??'

 

[700UW]

Apparently you do not understand the concept of a Collective Bargaining Agreement.

Do you know if someone else peforms work under someone else's CBA it costs the company money as it is a violation of the CBA that the company and the union has agreed too?