I received this via Email.
I agree with what he has to say.
{quote}
Ontime dependability??
As you know American is hung up on closing the door on or before departure time to get an ontime departure. They obviously do not care too much about the few passengers that we leave behind. A few minutes to maybe 10 or 15 minutes late to get a family or business man on is not common practice here at American. We have all seen this situation at the gates. These travelers who pay our salaries always get frustrated at the agents especially when they see the aircraft sitting at the gate after the door was closed and the jetway pulled. Let me cut to the chase here. American says the travelers are concerned about ontime dependability more than anything else. Well I went over to Expedia.com, Travelocity.com and Orbitz.com. The three biggest search sites for airfares. I made a simple search. It amazed me that nowhere in the results did it list which airline had the best ontime dependability. It did show the CHEAPEST fare first. You can make changes to get specific airlines and non stops and so on in your search. But not who has the best ontime record. So you see it is about money and not ontime dependability. When are the idiots at American going to realize that we are in the business to move people and not empty seats. Fares are unprofitable and we spend money putting people up in hotels and feeding them and taxi fare and so on. No wonder we can''t turn a profit. It must be labors fault, right? Again I fail to see the big picture again. I hate it when I''m wrong.
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Any thoughts or opinions? [8)]
I agree with what he has to say.
{quote}
Ontime dependability??
As you know American is hung up on closing the door on or before departure time to get an ontime departure. They obviously do not care too much about the few passengers that we leave behind. A few minutes to maybe 10 or 15 minutes late to get a family or business man on is not common practice here at American. We have all seen this situation at the gates. These travelers who pay our salaries always get frustrated at the agents especially when they see the aircraft sitting at the gate after the door was closed and the jetway pulled. Let me cut to the chase here. American says the travelers are concerned about ontime dependability more than anything else. Well I went over to Expedia.com, Travelocity.com and Orbitz.com. The three biggest search sites for airfares. I made a simple search. It amazed me that nowhere in the results did it list which airline had the best ontime dependability. It did show the CHEAPEST fare first. You can make changes to get specific airlines and non stops and so on in your search. But not who has the best ontime record. So you see it is about money and not ontime dependability. When are the idiots at American going to realize that we are in the business to move people and not empty seats. Fares are unprofitable and we spend money putting people up in hotels and feeding them and taxi fare and so on. No wonder we can''t turn a profit. It must be labors fault, right? Again I fail to see the big picture again. I hate it when I''m wrong.
{end quote}
Any thoughts or opinions? [8)]