4merresrat,
When it comes to the Res/Reissue dept., you are wrong. A good part of our job is picking up the slack from new hires and transfers. Some of it it not their fault because of what little training they were given but some of it is also because they have no respect or loyalty to this company or our passengers. They just don't care. They were not hired the way a lot of the old timers were. It was if you want the job it's yours. They didn't have to fight for it or prove themselves for it. The company was desperate for bodies. 24 hrs a day we take their transferred calls to do things they should know how to do, we fix their mistakes, we take those calls from irate passengers who were given the wrong information. We don't have a choice, we know our job inside and out and we have to pick up the slack. We have to fix the mistakes. The running joke in Res. is that if you don't want to deal with it or don't know how to deal with it...transfer to Reissue. We'll fix anything and we handle it all.
We also fix travel agency mistakes and take care of the messes they get themselves into, we fix ticket counter problems and even help with baggage problems. One of biggest complaints is that we even have to deal with the people "trying" to book on the internet. One of the reasons our jobs are in jeopardy is because of the internet and we are supposed to help those people and in turn help to take our jobs away?! I can't tell you how many internet "bookers" call us daily crying because they booked the wrong date, day or city, can't figure out how to book more than one person, booked the same person twice, can't figure out how to book a DM ticket, can't change their ticket on line, can't get an available fare. It just goes on and on. Then when they make the mistakes, all on their very own, we're still the bad guy and they "will never fly us again!". We can't win. God forbid they ever read the rules on the fare for the ticket they just bought. Then again, when they call for a refund or to change their ticket and they find out it's non refundable and there are fees for changes, we hear it again...we're again at fault, we suck, and they "will never fly us again!". The internet is just a big headache. If they want the public to buy tickets on-line then we shouldn't have to deal with them after the fact or help them to do it. We're being asked to dig our own grave.
Believe me, in this dept., we pick up a lot of slack every hour of the day. Why? Because we've been here longer, we know all the rules and restrictions, we've been highly trained (in the past) in multiple functions, we're experienced, we know our SH--! In this dept. I can't think of any old timer that slacks. We weren't trained that way and we have "numbers" to meet every week and I think much stronger ethics because we've been here longer.
So maybe where you work the senior employees are slackers, but not here!