PHL+Weather+Shares

[USPHLElite]

With the poor weather in PHL and all the cancellations there are bound to be long lines but how is SHARES impacting the performance of the GA's and how is it to accommodate the passengers?

 

[BuffaloJoe]

With the poor weather in PHL and all the cancellations there are bound to be long lines but how is SHARES impacting the performance of the GA's and how is it to accommodate the passengers?

I hear there are NO Hotels available around the PHL airport and Very limited in center city. Also a 2 hour wait for a cab.

Is the SEPTA train running into Center City?

 

[PHL]

I hear there are NO Hotels available around the PHL airport and Very limited in center city. Also a 2 hour wait for a cab.

Is the SEPTA train running into Center City?

Trains are often the last form of transit to get held up in bad weather. As of 7pm tonight, according to SEPTA's web site: "Due to poor weather and slick road conditions, all SEPTA Regional Rail Routes are operating with delays of up to 20 minutes."

Not bad considering the train's normal schedule is every 30 minutes anyway.

As for hotels, good luck. Start searching the web or have your travel agent/concierge get on it. Good news is that tomorrow will be into the 40's and this stuff will all turn to slush.

 

[Dog Wonder]

I hear there are NO Hotels available around the PHL airport and Very limited in center city. Also a 2 hour wait for a cab.

Is the SEPTA train running into Center City?

You whining Easties rub me raw. It is not snowing in PHX.

But Happy Hour just ended.

Don't call a cab, Chugalug Doug can drive.

 

[BuffaloJoe]

Trains are often the last form of transit to get held up in bad weather. As of 7pm tonight, according to SEPTA's web site: "Due to poor weather and slick road conditions, all SEPTA Regional Rail Routes are operating with delays of up to 20 minutes."

Not bad considering the train's normal schedule is every 30 minutes anyway.

As for hotels, good luck. Start searching the web or have your travel agent/concierge get on it. Good news is that tomorrow will be into the 40's and this stuff will all turn to slush.

I have no need for hotel, just was reporting what was on the news. And SEPTA, haven't used them since college days, and that's when ALL the Philly teams were good. I drive everywhere around Philly. I live in Berks County, and the only way to get to Philly is drive. SEPTA goes as far as Norristown or Downingtown, which I can get a train to connect at 30th Street. I am down at 30th Street Station alot cause my brother likes to ride the train cross country. They got to do something with the 422 Corridor. They have that light rail in the plans, but I'll see the A350 being retired before that ever gets going.

 

[Dont call me Shirley]

Another reroute day. Another day of dealing the short comings of QIK when rerouting customers.

Oh BTW, the website is hours behind in showing cxld flight for the morning. Then again so is QIK.

 

[tadjr]

Came in to work today at noon, left the counter at 1050pm. No lunch or bathroom break all day long. Luckily we had agents on duty today who had been working HP flights for a while or we would have been screwed. We canx 5 PHL flights, 1 CLT, 2 DCAs after noon today. We had people in lines for up to 5 hours and people missing flights because we couldnt control them. No queue agent due to staffing issues so the manager was hit and miss at times with getting people out of line. We had someone who missed the 430pm PHX flight finally get to the counter at 9pm. I dont have a problem per se with being able to navigate around SHARES, however, when I'm in the middle of doing something and someone elses record suddenly appears on the screen, I have a problem. Have to find the one I was working on and start all over. Having problems with doing invol reissues and finding and attaching lots of tickets. Having a problem with DL issued tickets (it says to call someone to get the eticket corrected, like we have time to do that, and its an extension number that I have no clue as to where/who it is). Overall, it sucks big time. There are major issues with this system. I wish someone would come work with me a day and see what we are talking about. With 22 years with the company I know what the h*(( I'm doing, but there are some major kinks in the system that need to be addressed now or its not going to be pretty. One good thing tonight was most (all but 1 or 2) people were very understanding, especially after waiting in lines for hours.
If I read one more "everythings fine" press release I'm gonna puke. Does anyone in Tempe work straight for over 10 hours without sitting, taking a lunch or pee break? Thought not.

 

[PBI2FLL]

:angry: Qik on SHARES SUCKS! You can't imagine how stressed we all are on the east coast...it's a miserable system, especially in reroute situations! I too worked 12 friggin hours non-stop today with only one 15 minute break to choke down my lunch...this is absolutely insane people and it can not continue!

 

[deltawatch]

Came in to work today at noon, left the counter at 1050pm. No lunch or bathroom break all day long. Luckily we had agents on duty today who had been working HP flights for a while or we would have been screwed. We canx 5 PHL flights, 1 CLT, 2 DCAs after noon today. We had people in lines for up to 5 hours and people missing flights because we couldnt control them. No queue agent due to staffing issues so the manager was hit and miss at times with getting people out of line. We had someone who missed the 430pm PHX flight finally get to the counter at 9pm. I dont have a problem per se with being able to navigate around SHARES, however, when I'm in the middle of doing something and someone elses record suddenly appears on the screen, I have a problem. Have to find the one I was working on and start all over. Having problems with doing invol reissues and finding and attaching lots of tickets. Having a problem with DL issued tickets (it says to call someone to get the eticket corrected, like we have time to do that, and its an extension number that I have no clue as to where/who it is). Overall, it sucks big time. There are major issues with this system. I wish someone would come work with me a day and see what we are talking about. With 22 years with the company I know what the h*(( I'm doing, but there are some major kinks in the system that need to be addressed now or its not going to be pretty. One good thing tonight was most (all but 1 or 2) people were very understanding, especially after waiting in lines for hours.
If I read one more "everythings fine" press release I'm gonna puke. Does anyone in Tempe work straight for over 10 hours without sitting, taking a lunch or pee break? Thought not.

If your manager came to work Friday you did better than us. Either the CSS's should be working the floor 8 hours a day, or there are serious personal shortages.

 

[deltawatch]

CWA CONTRACT LANGUAGE ON BREAKS

Article 5 – Hours of Service

D. A full time shift will consist of eight and one-half (8 ½) consecutive hours, including a one-half (1/2) hour unpaid meal period.

E. Shift periods for part-time employees will be as follows:
1. a minimum of three (3) hours and a maximum of six-and-one-half 6.5) hours per day in Class I stations, in US Airways Clubs and CAR positions. Part-time shifts in these locations that are three (3)hours or more in length may be inclusive of a one-half (1/2) hour unpaid meal period.

2. a minimum of two (2) hours and a maximum of six-and-one-half 6.5) hours per day in Class II stations. Part-time shifts in these locations that are three (3) hours or more in length may be inclusive of a one-half (1/2) hour unpaid meal period.

3. a minimum of four (4) hours and a maximum of six (6) hours per 1 day in CTOs. Part-time shifts in these locations that are more than five and one-half (5 ½)hours in length may be inclusive of a one-half (1/2) hour unpaid meal period.

4. a minimum of four (4) hours and a maximum of six (6) hours per 5 day at Reservations locations.

F. Break periods for part-time employees will be as follows:

1. Part-time shifts of at least three (3) hours but not more than five (5) hours, will contain one fifteen (15) minute break during the scheduled shift.

2. Part-time shifts of more than five (5) hours that do not contain an unpaid meal period will contain two (2) fifteen (15) minute breaks.

4. At airports, part-time employees may be scheduled for a .5hr unpaid meal period for any shift length of 3hrs or greater.

H. Full-time employees will be granted one fifteen (15) minute break period during the first four (4) hours of their work shift and one fifteen (15) minute break period during the second four hours of their work shift.

I. Meal periods shall be assigned as follows:

1. The Company will make every effort to provide meal periods for full-time employees within ninety (90) minutes before or after the midpoint of the scheduled shift.

2. Full-time employees who, at Company request, are unable to begin their meal period at least two (2) hours prior to the end of their regularly scheduled shift, will be provided a thirty (30) minute lunch period paid at straight time rates. If unable to take any meal period due to company request, the employee will receive pay for the applicable meal period at time and one-half (1 ½) rates.

3. Part-time employees whose shifts entitle them to an unpaid meal period as described in Item E. above, but who are unable to take a meal period due to company requests will receive an additional thirty (30) minutes pay at straight time rates.

 

[FrankWasRight]

Airways will loose many customers over this.Last night,the gate agent at B22 in CMH kept making announcements like "IF you're number 5 in line,it will be at least 2 hours until we can rebook you".Great.From now on,I will purchase tickets on American or Delta,since an Airways travel card is now worthless.Just think how the people who BUY tickets feel.Pathetic.

 

[NewHampshire Black Bears]

To the vast majority of US employees.

(The old time US employees, who've been posting here, will know I'm sincere)

"It ASTOUNDING, how well you guys CONTINUE to "Shine", after all you've been through(Wolf/Gang bang/ Seigal etc)"

But sadly your right.

Because of Management(s) (past and present) US Airways IS the Laughing stock of this industry !!


What is SO unfortunate, it does'nt have to be this way.

NH/BB's

 

[tadjr]

What I dont understand is, when you are TOLD we're sorry, but its going to be hours if you wait here in line (because), we dont have alternate flights for days (and we have to check over and over for anyone to believe us on all the different routings they come up with), please go home, take it easy and call rez later or rebook online, they still remain in line and then are pissed when there isnt anything for days AND they had to wait in line. I guess its the face to face contact they want, but our manager made this announcement more than once. We're talking 8 canx flights with at least 130 people each within a seven hour period. There is no way the 8 or 9 agents on duty are going to be able to handle 1000 reroutes in a timely manner, no matter how good they are.
And it looks like we get to do it all over again today since we've already had 3 cancellations this morning.

 

[ALCARLOS]

... please go home, take it easy and call rez later or rebook online

Many of us would love to, however.. Reservations rings busy and does not answer.... The web does not handle flights that are canceled.

I much appreciate your work at the airport, just thought you would like to know why we stay there.

 

[john john]

No lunch or bathroom break all day long.

Got my lunch in the refrigerator for 2 days still
No break all day. Got monitored both days. Why do we do it?
FOR THE PROFESSION
p.s.4merresRAT kiss my a$$