I am a multi million mile traveler who has avoided SW my entire life because I need a seat assignment (that's just my thing) but now were are seeing a melt down of epic proportions (and its not the first time for SW). The CEO and the entire Exec Mgmt team should be fired by the Board today. This is what happens when the Govt allows continued consolidation and the elimination of competition. SW is abandoning millions of travelers nationwide and this jerk of a CEO is making videos spouting gibberish, apologizing and promising to provide a great travel experience.