US1YFARE
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yes, i do. and, dj is in my living room right now.
US Airways Corp code of conduct and ethics
- Thread starter PQAKnow-It-All
- Start date
yes, i do. and, dj is in my living room right now.
airportman
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PQAKnow-It-All
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Let me help bring this back on topic.
Any of you who know about ticketing/reservations policies and procedures will understand the impact of this.
Page 28, point 5:
When passenger bill of rights was passed, it dictated that airlines must EITHER provide a refund w/in 24hrs of purchase (which is what WN does) or allow customers to hold a reservation/guarentee the price w/o obligation for 24hrs (which is what HP has always done, and most other carriers I am aware of).
So now here is our corp code of conduct changing the rules w/o informing anyone? Or could it be a typo...
Barbell, could you offer any insight?
Any of you who know about ticketing/reservations policies and procedures will understand the impact of this.
Page 28, point 5:
The problem with this is, this is not the company policy we have been using, and no one has indicated that we have switched to this policy.
When passenger bill of rights was passed, it dictated that airlines must EITHER provide a refund w/in 24hrs of purchase (which is what WN does) or allow customers to hold a reservation/guarentee the price w/o obligation for 24hrs (which is what HP has always done, and most other carriers I am aware of).
So now here is our corp code of conduct changing the rules w/o informing anyone? Or could it be a typo...
Barbell, could you offer any insight?
Barbell
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OK, kids, make sure y'all are sitting in something sturdy before you read this next sentence:
As a "suit", I have not yet received this strange publication herein referred to as the "corporate code of conduct and ethics."
That's probably because I'm an active employee of TGI Friday's, and not US Airways.
However, if I were in the employ of US Airways, which I am not (because I would be making less money, or so I've heard), this is what I would have to say about the 24-hour refund rule:
The DOT gave airlines the choice to write their own customer service commitment, or they would write one for everyone. Since airlines compete primarily on service, and all policies generally are driven by some arcane reason specific to each carrier, the carriers fought and won for the right to write their own specific codes. However, guidelines were given by the grand poobahs at the DOT, so there was some level of consistency for all domestic carriers, their specific handling of each rule was left up to them.
Regarding airfare, each airline is to provide the lowest available fare for the specific time and day given by the customer at the time of the inquiry, and to guarantee that fare for 24 hours. Legacy US decided, for whatever reason, to allow for purchase and refund w/i 24 hours of purchase (DL, and I believe FL, interpret this rule the same way), whereas Legacy HP (and I believe AA and CO, to name a couple) chose to allow a 24-hour courtesy hold. I would imagine that the new US would move to the hold over refund process for the simple equation of cost (I'll bet you're surprised by that) because it takes more employees (money) to process refunds (plus the associated per-transaction cost of both the purchase and the refund) than it does to simply run a program to cancel based on the TTL in the record. On the other hand, there's probably a certain percentage of breakage to the Legacy US system wherein Betty Lou calls, purchases to guarantee the fare, forgets to call w/i 24 hours, then doesn't call to cxl prior to departure, and *whamo* US just made money off of Betty Lou.
Now, why furloughed employees are getting this document, which appears to be out-of-date, or at the very best unclear, and some active employees are not, well that's a whole other issue I don't know anything about. Maybe someone will issue a press release about it.
As a "suit", I have not yet received this strange publication herein referred to as the "corporate code of conduct and ethics."
That's probably because I'm an active employee of TGI Friday's, and not US Airways.
However, if I were in the employ of US Airways, which I am not (because I would be making less money, or so I've heard), this is what I would have to say about the 24-hour refund rule:
The DOT gave airlines the choice to write their own customer service commitment, or they would write one for everyone. Since airlines compete primarily on service, and all policies generally are driven by some arcane reason specific to each carrier, the carriers fought and won for the right to write their own specific codes. However, guidelines were given by the grand poobahs at the DOT, so there was some level of consistency for all domestic carriers, their specific handling of each rule was left up to them.
Regarding airfare, each airline is to provide the lowest available fare for the specific time and day given by the customer at the time of the inquiry, and to guarantee that fare for 24 hours. Legacy US decided, for whatever reason, to allow for purchase and refund w/i 24 hours of purchase (DL, and I believe FL, interpret this rule the same way), whereas Legacy HP (and I believe AA and CO, to name a couple) chose to allow a 24-hour courtesy hold. I would imagine that the new US would move to the hold over refund process for the simple equation of cost (I'll bet you're surprised by that) because it takes more employees (money) to process refunds (plus the associated per-transaction cost of both the purchase and the refund) than it does to simply run a program to cancel based on the TTL in the record. On the other hand, there's probably a certain percentage of breakage to the Legacy US system wherein Betty Lou calls, purchases to guarantee the fare, forgets to call w/i 24 hours, then doesn't call to cxl prior to departure, and *whamo* US just made money off of Betty Lou.
Now, why furloughed employees are getting this document, which appears to be out-of-date, or at the very best unclear, and some active employees are not, well that's a whole other issue I don't know anything about. Maybe someone will issue a press release about it.
BoeingBoy
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Since PineyBob didn't want my copy, I'll gladly send it to you, but only if you want something really, really boring to read.
Jim
HPearlyretiree
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We had the code of conduct thing when I was there, and I never signed it.
I worked in corporate. The code of conduct signature is just another nail they can use when they want to terminate you. You get called in, they tell you what you did is wrong, you say you didn't know, they pull out your signature on the code of conduct and say that, indeed you did know what was wrong.
Now there is always a great deal of pressure on you to sign it, (especially if you are non union), and it takes great reserve (and a hell of a clean personnel file) to resist. They can't make you sign, and if they try to use your refusal to sign against you, then you have a bona fide case of retaliation. Mind you, you can still be fired, but if you can prove in a court of law that you were fired SOLELY as a result of your not signing, they you will win. But it will take a while and it may be costly and difficult.
I worked in corporate. The code of conduct signature is just another nail they can use when they want to terminate you. You get called in, they tell you what you did is wrong, you say you didn't know, they pull out your signature on the code of conduct and say that, indeed you did know what was wrong.
Now there is always a great deal of pressure on you to sign it, (especially if you are non union), and it takes great reserve (and a hell of a clean personnel file) to resist. They can't make you sign, and if they try to use your refusal to sign against you, then you have a bona fide case of retaliation. Mind you, you can still be fired, but if you can prove in a court of law that you were fired SOLELY as a result of your not signing, they you will win. But it will take a while and it may be costly and difficult.
PQAKnow-It-All
Advanced
Finally, today, they addressed the inconsistancy that I notified my sup about awhile ago... 🙄
at least it was addressed....
at least it was addressed....
No we do not! The bottled water we serve is either Dannon or Crystal Geyser. If you want cheap then maybe we should just resort to serving POTABLE water from the spigot.
Barbell
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HP was the only carrier not serving potable from the spigot when the FAA decided to crack down and run all their tests only to find out that everybody else had bacteria in their tanks. HP was the only one serving bottled water every time. And it's always been Crystal Geyser of Dannon.
PQAKnow-It-All
Advanced
I used to be and at airport, that usually was not properly supplied by the catering. (non hub) and it is possible that a kirkland bottle or 2 may have been used, rather than no water at all.... some stations keep the kirkland brand around for the employees, and when it comes to serving the customer, if the choice is kirkland or no water, they'll get kirkland to 'save the day' rather than hear the complaints about no water. (i would suspect this is a rare occurance)
