Your friend's experience is typical of the service I receive every week from the folks at US Airways. Without a doubt they are the best in the entire airline industry. This is why I get so upset at management for not taking care of their best and most vital asset--their people.
I had another fine experience this past Sunday on US 635 from PIT to LAS- the entertainment system in the airplane wouldn't work right so the lead FA said he was going to sing! He kept a great attitude and did a fantastic job working just about by himself in a full F cabin.
I spoke with some of my colleagues from other companies at a trade show I am attending who are DL Medallions totally upset at their recent changes. I have so far gotten 2 of them to try US. I think they will have the same experience as your friend had.
I would also like to express my thanks once again to all the fine US people I come in contact with on a regular basis. It's due to you that I remain fiercely loyal! Now if only we could fix the fares.......
I had another fine experience this past Sunday on US 635 from PIT to LAS- the entertainment system in the airplane wouldn't work right so the lead FA said he was going to sing! He kept a great attitude and did a fantastic job working just about by himself in a full F cabin.
I spoke with some of my colleagues from other companies at a trade show I am attending who are DL Medallions totally upset at their recent changes. I have so far gotten 2 of them to try US. I think they will have the same experience as your friend had.
I would also like to express my thanks once again to all the fine US people I come in contact with on a regular basis. It's due to you that I remain fiercely loyal! Now if only we could fix the fares.......