Ouch! You guys have gone and pissed off a Philly flight attendant... a Philly MDA Flight Attendant no less! I'd back down now boys...
US-East Observation Rides In Full Force
- Thread starter Travelpro72
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Ouch! You guys have gone and pissed off a Philly flight attendant... a Philly MDA Flight Attendant no less! I'd back down now boys...
USCREW
Veteran
I dare tell you 😀 that your definition of MAJOR is a little out of kilter. Arming doors, loose baggage, proper exit row pax, prohibitied items and unstable pax etc. ect. are examples of MAJOR security concerns from an FA. Not everything you do is a MAJOR item(even though you personally think so), flippin your ID over is much farther down the listIn the end, it's just semantics, so cool your honey buns
and get some perspective.
My ID is the most important item concerning security. I can not even get through security to get to work without it. I can not have access to any secured areas. Obviously, you are unaware that there is information on my ID that in the wrong hands, could cancel flights, shut down airports, call in the swat teams " a la Jack Bauer on 24", so how's that for major?
Ding! Ding! Ding!
Guess you're gonna have to trust us on this one.
Travels2mch
Veteran
I'm not trying to start a war or anything, but I am curious about the security and ID badges. I thought as a matter of security, you should wear corporate issued ID badges to identify yourself as an employee of the company.
You're hard pressed to go to any company and not find everyone wearing ID badges that have a photo and clearly identify your name. Especially with security concerns in the country these days. I travel a lot to my customer sites and also have to wear a visitor ID when on their premises. I rarely go anywhere without seeing all employees wearing ID's.
And as a matter of customer service, if you give good service and would like to be recognized for it, customers can't do that if they don't know your name. When writing to consumer affairs, I have tried to describe flight crew members that I am commending, but that's not always easy to do, and I don't know if they have physicial descriptions on hand to try to determine who deserves the recognition.
You're hard pressed to go to any company and not find everyone wearing ID badges that have a photo and clearly identify your name. Especially with security concerns in the country these days. I travel a lot to my customer sites and also have to wear a visitor ID when on their premises. I rarely go anywhere without seeing all employees wearing ID's.
And as a matter of customer service, if you give good service and would like to be recognized for it, customers can't do that if they don't know your name. When writing to consumer affairs, I have tried to describe flight crew members that I am commending, but that's not always easy to do, and I don't know if they have physicial descriptions on hand to try to determine who deserves the recognition.
Security procedures, and the reasons behind them, should not be discussed with the public.
Whether or not name "tags' are worn, is more of a "service" procedure, or an appearance standard.
On the West side, it is standard to wear wings on the uniform jacket, and optional on the shirt. West wings have the FA name on them.
West aprons also are embroidered with the FA name.
If you are "check-ridden" with a borrowed apron, you could get busted for that.
West's safety demo announcement includes the FULL name of both pilots, and the first name of cabin crew.
You could also get busted for not making a standard announcement "verbatim".
These are the types of differences that will be noted, and decided upon, as far as standardizing procedures.
There are TONS of issues that need to be agreed on.
West is very consistant within the company.
From what I've been hearing, over the last few years East mgmnt has lost control of consistant procedures, and in fact, published standards seem to be inconsistant to a/c types, which is obviously confusing to the pax.
I'm sure "ghost riders" will become pretty common for awhile.
Whether or not name "tags' are worn, is more of a "service" procedure, or an appearance standard.
On the West side, it is standard to wear wings on the uniform jacket, and optional on the shirt. West wings have the FA name on them.
West aprons also are embroidered with the FA name.
If you are "check-ridden" with a borrowed apron, you could get busted for that.
West's safety demo announcement includes the FULL name of both pilots, and the first name of cabin crew.
You could also get busted for not making a standard announcement "verbatim".
These are the types of differences that will be noted, and decided upon, as far as standardizing procedures.
There are TONS of issues that need to be agreed on.
West is very consistant within the company.
From what I've been hearing, over the last few years East mgmnt has lost control of consistant procedures, and in fact, published standards seem to be inconsistant to a/c types, which is obviously confusing to the pax.
I'm sure "ghost riders" will become pretty common for awhile.
Elevation
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:jerry: :bleh: honey buns!!!
USCREW
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For security reasons, the ID's are checked prior to boarding against a crew manifest in real time in case there is a last minute crew change. If you wanted to write a letter; all you would need would be the flight number, a first name, or the position worked. There is sensitive information with crew member IDs and care is taken while onboard and also at hotels.
Elevation
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I read this whole thread and am amazed at how nasty people can be to each other when they don’t have to look them in they eyes or use their real names. SAD
Let’s clear a few things up…
1. There is nothing on our ID’s that will shut down the airline, and I see everyday people walking around in secure areas without one and always say something to them and always get the “I’ve got four fn heads†look back.
2. If you can’t press your shirt for work and follow the uniform/service guidelines maybe this isn’t the place for you.
3. I have my name on my Apron because I am PROUD of the job I am doing and don’t mind, and actually enjoy the customers calling me by my name.
4. The FAR 121.391 about the doors reads “During takeoff and landing, flight attendants required by this section shall be located as near as practicable to required floor level exists and shall be uniformly distributed throughout the airplane in order to provide the most effective egress of passengers in event of an emergency evacuation. During taxi, flight attendants required by this section must remain at their duty stations with safety belts and shoulder harnesses fastened except to perform duties related to the safety of the airplane and its occupants.†Also Sec. 121.577 Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing. a. No certificate holder may move an airplane on the surface, take off, or land when any food, beverage, or tableware furnished by the certificate holder is located at any passenger seat. b. No certificate holder may move an airplane on the surface, take off, or land unless each food and beverage tray and seat back tray table is secured in its stowed position. c. No certificate holder may permit an airplane to move on the surface, take off, or land unless each passenger serving cart is secured in its stowed position.
5. Recent news reports say that with the merger US Airways operates 3800 flights per day. Stabbing at a guess of filled seats fleet wide let’s use a good round # of 100. That’s 380,000 people; now say we pay .25 per can of soda that’s $95,000 per day in a year that adds up to $34,675,000.00. 34 million is a lot of cash for not following the procedure. Granted I don’t know what we pay for a can of soda but even if we only pay a Nickel that’s still $6,935,000.00 you get the point.
6. Here is how the P&P reads about Pre-departure Drinks: “2.7.1 Flight Attendant Boarding Duties. During the boarding process flight attendants:
• Greet customers.
• On First Class equipped aircraft the forward-positioned flight attendant(s):
• Hang First Class customer coats and/or jackets.
• Serve pre-departure beverages on all Aircraft
• Assist customers in locating their seats and stowing carry-on luggage, as needed.
• Answer questions and handle situations that require special attention.
• Distribute pillows and/or blankets.
• When applicable, provide seat belt extensions in a discreet manner.
• Monitor overhead bins for space availability. Advise the agent if the overhead compartments are filled prior to final boarding so that additional carry-on bags may be checked, except for items that will fit under the seat.
• Make the “General Boarding†announcement several times during the boarding process. If the flight is at capacity, instruct customers to place smaller carry-on items beneath the seat in front of them and reserve the overhead compartments for larger carry on items.
• Resolve duplicate seat assignments.
While I understand that many of these were written when our staffing levels were better, and it was much easier to get many of these things accomplished, much of what the “core†job is has not changed at all. The biggest thing I have seen is that some people don’t use common sense in the job function. If you can't get through the entire cabin of the A321, apologize and tell the customers you couldn't get to that you will be happy to get their orders in the air and get back into the function of the job by collection the things you did serve for take-off. When you get in the air give the rows you missed their drinks FIRST before you start with the prescribed service for the flight.
Let’s start working together, not against each other. And everyone should have there name on the uniform Apron. And observation rides should result in discipline if the situation warrants.
Let’s clear a few things up…
1. There is nothing on our ID’s that will shut down the airline, and I see everyday people walking around in secure areas without one and always say something to them and always get the “I’ve got four fn heads†look back.
2. If you can’t press your shirt for work and follow the uniform/service guidelines maybe this isn’t the place for you.
3. I have my name on my Apron because I am PROUD of the job I am doing and don’t mind, and actually enjoy the customers calling me by my name.
4. The FAR 121.391 about the doors reads “During takeoff and landing, flight attendants required by this section shall be located as near as practicable to required floor level exists and shall be uniformly distributed throughout the airplane in order to provide the most effective egress of passengers in event of an emergency evacuation. During taxi, flight attendants required by this section must remain at their duty stations with safety belts and shoulder harnesses fastened except to perform duties related to the safety of the airplane and its occupants.†Also Sec. 121.577 Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing. a. No certificate holder may move an airplane on the surface, take off, or land when any food, beverage, or tableware furnished by the certificate holder is located at any passenger seat. b. No certificate holder may move an airplane on the surface, take off, or land unless each food and beverage tray and seat back tray table is secured in its stowed position. c. No certificate holder may permit an airplane to move on the surface, take off, or land unless each passenger serving cart is secured in its stowed position.
5. Recent news reports say that with the merger US Airways operates 3800 flights per day. Stabbing at a guess of filled seats fleet wide let’s use a good round # of 100. That’s 380,000 people; now say we pay .25 per can of soda that’s $95,000 per day in a year that adds up to $34,675,000.00. 34 million is a lot of cash for not following the procedure. Granted I don’t know what we pay for a can of soda but even if we only pay a Nickel that’s still $6,935,000.00 you get the point.
6. Here is how the P&P reads about Pre-departure Drinks: “2.7.1 Flight Attendant Boarding Duties. During the boarding process flight attendants:
• Greet customers.
• On First Class equipped aircraft the forward-positioned flight attendant(s):
• Hang First Class customer coats and/or jackets.
• Serve pre-departure beverages on all Aircraft
• Assist customers in locating their seats and stowing carry-on luggage, as needed.
• Answer questions and handle situations that require special attention.
• Distribute pillows and/or blankets.
• When applicable, provide seat belt extensions in a discreet manner.
• Monitor overhead bins for space availability. Advise the agent if the overhead compartments are filled prior to final boarding so that additional carry-on bags may be checked, except for items that will fit under the seat.
• Make the “General Boarding†announcement several times during the boarding process. If the flight is at capacity, instruct customers to place smaller carry-on items beneath the seat in front of them and reserve the overhead compartments for larger carry on items.
• Resolve duplicate seat assignments.
While I understand that many of these were written when our staffing levels were better, and it was much easier to get many of these things accomplished, much of what the “core†job is has not changed at all. The biggest thing I have seen is that some people don’t use common sense in the job function. If you can't get through the entire cabin of the A321, apologize and tell the customers you couldn't get to that you will be happy to get their orders in the air and get back into the function of the job by collection the things you did serve for take-off. When you get in the air give the rows you missed their drinks FIRST before you start with the prescribed service for the flight.
Let’s start working together, not against each other. And everyone should have there name on the uniform Apron. And observation rides should result in discipline if the situation warrants.
USAirBoyA330
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Andy-
Who exactly is watching bags and "scanning" the PAX during the boarding process on the 321 when your doing a predeparture? I choose to look everyone in the eye looking for anything abnormal. Serving 26 people while fighting through 150 people boarding is just not a realistic goal when attempting to put everyones safety first. Not to mention leaving the boarding door unattended. I love to do predepartures...you know I love to do a nice 1st class service but I simply am not given the manpower or tools! USAir spent $30,000 to modify the A321 from the factory so we could board through 2L. IT NEVER HAPPENED. So waist of 1 Million $$$ on a feature we can't use. Im sorry but me being by the 1L door is important...I cant be delivering a gin and tonic to row 8 when the boarding door has NO ONE there.
Who exactly is watching bags and "scanning" the PAX during the boarding process on the 321 when your doing a predeparture? I choose to look everyone in the eye looking for anything abnormal. Serving 26 people while fighting through 150 people boarding is just not a realistic goal when attempting to put everyones safety first. Not to mention leaving the boarding door unattended. I love to do predepartures...you know I love to do a nice 1st class service but I simply am not given the manpower or tools! USAir spent $30,000 to modify the A321 from the factory so we could board through 2L. IT NEVER HAPPENED. So waist of 1 Million $$$ on a feature we can't use. Im sorry but me being by the 1L door is important...I cant be delivering a gin and tonic to row 8 when the boarding door has NO ONE there.
DITTO this!
But, I also do it cuz pax appreciate a friendly greeting.
So the benfits are two-fold.
West procedures for boarding duties read pretty much the same as Andy posted, except that the 3rd (aft) FA makes the announcements, which seems to make a little more sense, what with everything going on at the door.
I know nothing about the A321, but imagine it might be a little more difficult to complete the pre-departure service.
Nonetheless, its part of procedure and the FC pax expect and appreciate it.
Not completing during a "check ride", or "ghost ride" would get negative marks.
At least on West.
I hope the F/A at 2 is doing that, but my guess is they are in the back galley having coffee. If we could rely on each other more wouldn’t the job be so much easier? And you do A GREAT job in F. As for wasted $$$ it’s criminal. The money past management has blown, but that’s not my concern in my job as a flight attendant. Let's just make sure it dosen't happen again.
USAirBoyA330
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After speaking with someone from the safety committee, he assured me the FAA would address this should any flight attendant be reprimanded for leaving the boarding door unattended for a non safety related duty. Like I said....the 321 is a beast of it's own. 8 rows back IS NOT in the vicinity of your assinged door.
The same over here...those are the general P&P's the AFT does the announcements here as well.
Maybe we should use the OPR’s to assist with pre-departure on the 321 instead of sitting downstairs?
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