Do you want a job?
I could really use someone like you in my organization!
PM me if you want to move to Texas.
Video of meltdown at DCA
- Thread starter US AIRWAYS FAN
- Start date
I could really use someone like you in my organization!
PM me if you want to move to Texas.
YVINTERN
Veteran
Not to hijack the thread but what is it that your "organization" does?
US AIRWAYS FAN
Senior
Now that's an idea. And you know.....probably the lines would have moved much more quickly as there would not have been so many upset passengers.
And this attitude is one of the reasons US is in the problem it is in. They forget they are in the customer service business. No one should wait more than 30 minutes to check in for an airline for a 55 minute flight. Add the new fee charges adds gasoline to the fire as you are "paying" for the lack of staffing. Why is there a 4 hour rule at the kiosk when you can check in online 24 hours in advance. I don't see said rule on AA or WN. The other airlines did not have the issue at DCA. The other two carriers with hubs in the city UA and WN did not have this issue at IAD and BWI.
And where is the apology from Tempe, it’s just good manners!
I suspect the root cause of this was scheduling by spreadsheet and not by experience.
N965VJ
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Isn’t the software that runs the kiosks known as CUSS?
That’s your answer right there.
Under-staffing and over-reliance on kiosks has reduced the quality of customer service . It's not customer service, its customer processing.
The airlines have really trained customers to look for alternatives to human agents.
The airlines have really trained customers to look for alternatives to human agents.
complaining is complaining you simply just take it for what its worth...people are going to do that..you just listen to what they are really saying, while taking into consideration the facts... and he does have a valid point..arriving at the airport at 8 in the morning for a near noon flight and missing it.. not knowing if it is a staffing issue or not...to me, sometimes it might be best to process those who have a flight departing within a certain time frame first and get them through..(maybe make an annoucement and call all those on a flight departing forward first) instead of keeping them at the end of a line, only to miss the flight and having to deal with re-booking. here is a question...can the staff make an announcement to bring all those on a particular flight forward to be checked in/processed so they are accommodated and then check in those who have later flights in the day? its just seems to make more sense to get people on their designated flights(especially if they are standing there in the terminal building and have been waiting for hours).
songbirdstew
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You know what, I'm sick of everything being someone else's fault. My statement to these people is this: Drive next time. Be responsible and accountable for your getting there and getting back. Don't want to do that...?????? then quit complaining. I know someone will reply that we are in the customer service business and those people flying pay my mortgage. That is true but we've been giving away tickets at a fraction of the cost for years while the employees foot the bill, take another pay cut and take the blame.
ableoneable
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No other carrier had problems of this magnitude in DC.
If USAir continues on this track it will cease to exist and deservedly so.
If USAir continues on this track it will cease to exist and deservedly so.
well said
US AIRWAYS FAN
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wopr21
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I like "Magnitude" It means people are booking to fly with us.
Thats a nice feeling
wopr
ableoneable
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No, it means that our passengers were in the terminal when their airplanes departed and the other airlines did something novel and instead took their passengers out of the terminal and put them on airplanes.
A radical business plan I grant you.
Just curious how many flights the next largest carrier in DCA has and how many we have. We were up close to 100 last I heard. If there is a gap of 30-40 flights (or more) in difference, we could possibly be talking 1000s of passengers more than the next carrier in line so there would be X times more possibility for things to go wrong.
Also, did management offer and agents decline ot, or was none offered? With the bookings like they were supposed to be the day after inauguration, Tempe should have added extra $ into the budget for DCA so the manager didnt have to scrimp and save to keep their $ inline. Was this option given to management? I cant see how the company can expect something like this (or the upcoming Superbowl) to be taken out of the normal operating budget for the station. If they were given extra $ and management wasnt prepared, then they need to be shown a smaller station with 3 flights perhaps. 😛 If Tempe didnt offer extra $ to help offset the local budget, then they need to be held accountable.
Curious for anyone in DC to explain better. If you dont want to post here for fear of someone finding out who you are, you can pm me and I'll post the response if you want.
Also, did management offer and agents decline ot, or was none offered? With the bookings like they were supposed to be the day after inauguration, Tempe should have added extra $ into the budget for DCA so the manager didnt have to scrimp and save to keep their $ inline. Was this option given to management? I cant see how the company can expect something like this (or the upcoming Superbowl) to be taken out of the normal operating budget for the station. If they were given extra $ and management wasnt prepared, then they need to be shown a smaller station with 3 flights perhaps. 😛 If Tempe didnt offer extra $ to help offset the local budget, then they need to be held accountable.
Curious for anyone in DC to explain better. If you dont want to post here for fear of someone finding out who you are, you can pm me and I'll post the response if you want.
Travels2mch
Veteran
Can't see that in print enough times.....to bad so few at US understand that concept!!
