This is a quick look into unionism. A 757 is parked at the gate, we were sent to service the aircraft. The APU was running and there was no air or ground power connected and the cleaners were on board. I put in a call to have the ground equipment hooked up. We did the whole check except for the APU. I then put in another call for ground support. After another hour I then called and suggested that we hook up the ground support. I was instructed not to touch the ground support equipment. Why? Because it is not our job. Shortly afterwards a guy shows up and hooks up the air and then leaves. He never hooked up the EXT power. I then put in another call and in about forty-five minutes he shows up to connect the EXT power. We then service the APU and all is well.
This is not a random event. I don’t know what all is included in these guys job description but I assure you their jobs need to be eliminated and their duties handed over to the mechanics. Even though it will be an increase in the mechanics duties his productivity will increase 30 to 45% plus you can eliminate however many positions those guys hold. Which would save a ton of money and allow more room to bring in a much more productive mechanic.
The best group of people I have met here is the foodservice people. They always have a smile on their faces and are very polite and talkative. They move fast and are extremely efficient about their duties. My hat is off to the foodservice team.
Another group I would like to comment on is the aircraft cleaners. When you walk on the aircraft they are getting after it. They are very chatty talking amongst each other and basically having a good time. I thought AMFA mechanics were nasty but passengers on an aircraft aren't much better. I couldn't believe the amount of trash they were pulling out and piling up in the isles. I know the flight attendants make numerous trips collecting trash from the passengers; there is no excuse for it.
I think Northwest needs to consider outsourcing their baggage handlers. Those guys look like they just hate being there and their work ethics are horrible. I've been told that that is anywhere you go but I'm not so sure about that.
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