Rajeev Lalwani -- Morgan Stanley -- Analyst
All right, that's helpful. And then as a follow-up, just maybe for Derek as well, broadly on labor. I don't want to talk about specific contracts, but broadly on labor. Do believe that you've got to step up wages to get the buy-in of employees.
I mean that was sort of the strategy at United. It seems to be successful for now. But maybe I'm not thinking about it or approaching it the right way that that may be needed to deliver on some of what you're describing?
Doug Parker -- Chairman and Chief Executive Officer
Yes. Look, as we talk to our employees, the biggest thing we need to do for our team is provide a reliable operation. We -- and thanks to some great front-line leadership have done a really nice job of taking care of our team. We have, as you are well aware, needed to increase compensation across the board to get our wage levels to where their peers in other airlines are, because they certainly deserve to be paid really as much or more as those that are doing similar jobs at other airlines.
But the issue we are dealing with now as it relates to the team is we need to give them the tools they need to do their job, which they do so incredibly well. That's best going to take care of our customers. And we have been doing that. When we don't run, we don't have operational excellence; our team ends up bearing the brunt of that.
They end up not being where they are supposed to be. They end up having inventory over time. They end up having unhappy customers. All of which impacts the run off.
So what we know and it's important in operational excellence as to our customers and to our shareholders is really important to our team. And that's all those reasons why we are so committed to making sure it happens. And we believe doing that will do more for our team than anything else can do right now.
Rajeev Lalwani -- Morgan Stanley -- Analyst
OK, great.