Hi,
I'm hoping to gather more information and I'm not sure where else to turn...
On New Year's Eve, my wife and I were scheduled to fly on AA flight 706 from Philadelphia to Seattle. About 14 hours prior to the scheduled take off, we were informed the flight had been cancelled.
When we contacted American Airlines about this, we were told it was "due to weather."
This claim seems strange to me, for several reasons:
1) The flight was cancelled 14 hours prior to scheduled departure, and there was no indication of inclement weather in either the departure city or destination city.
2) At around the same time as AA flight 706 was scheduled to depart, there was another flight, Alaska flight 17, that had the exact same route. This flight completed the route without issue.
3) The aircraft that was supposed to be flight 706 had arrived in the Philadelphia airport 22 hours prior to the scheduled departure.
When we asked American for clarification, they simply said "Bad weather can really cause difficulties for everyone involved." Now, this is a really frustrating response, as it completely ignores our question. Based on the above pieces of information, I don't understand how weather had any affect on the flight, and the refusal to provide actual details makes me feel like we're either being given the run-around, or being straight-up lied to.
So I guess what I want to know, other than "Why, American, are you giving us this terrible experience?" is, Is the circumstances I've outlined above unusual, or am I just missing something?
Thanks,
Nathan
I'm hoping to gather more information and I'm not sure where else to turn...
On New Year's Eve, my wife and I were scheduled to fly on AA flight 706 from Philadelphia to Seattle. About 14 hours prior to the scheduled take off, we were informed the flight had been cancelled.
When we contacted American Airlines about this, we were told it was "due to weather."
This claim seems strange to me, for several reasons:
1) The flight was cancelled 14 hours prior to scheduled departure, and there was no indication of inclement weather in either the departure city or destination city.
2) At around the same time as AA flight 706 was scheduled to depart, there was another flight, Alaska flight 17, that had the exact same route. This flight completed the route without issue.
3) The aircraft that was supposed to be flight 706 had arrived in the Philadelphia airport 22 hours prior to the scheduled departure.
When we asked American for clarification, they simply said "Bad weather can really cause difficulties for everyone involved." Now, this is a really frustrating response, as it completely ignores our question. Based on the above pieces of information, I don't understand how weather had any affect on the flight, and the refusal to provide actual details makes me feel like we're either being given the run-around, or being straight-up lied to.
So I guess what I want to know, other than "Why, American, are you giving us this terrible experience?" is, Is the circumstances I've outlined above unusual, or am I just missing something?
Thanks,
Nathan