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- Thread starter fmc
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Jimmy Neutron
Veteran
- Dec 2, 2005
- 566
- 99
Funny how the only one's that seem suprised of this sort of thing is our management.
PHL always was and always will be the laughing stock hub of the industry always known as the avoid at all costs airport and our St*#id management still loves it......
Did you really believe the management lies of a much improved operation at PHL? :down:
robbedagain
Veteran
well thats what happens when you dont have enough ramp agents because of the damage done during the two flights thru ch11! and the pay is low so does mgmt reallly think they would keep new hires?
libertybell
Senior
- Jan 5, 2003
- 320
- 9
"We're certainly not happy with the performance we've had in Philadelphia over the last six weeks probably," Parker said. "It's certainly not up to our standards."
Hmmmmm Ahh Doug "not to your standards" you know what the ramp workers have been trying to tell you for the past 12 months since you bought US. They need more Fleet Service workers (if you can't keep the new hires raise the wages till they do!) Stop pissing off the senior workers with bone head management moves. Stop screwing around and fix Philly the holidays are coming in a few months. The ramp needs Carts Tugs and people period.
You want performance follow the above advice and hurry!
Hmmmmm Ahh Doug "not to your standards" you know what the ramp workers have been trying to tell you for the past 12 months since you bought US. They need more Fleet Service workers (if you can't keep the new hires raise the wages till they do!) Stop pissing off the senior workers with bone head management moves. Stop screwing around and fix Philly the holidays are coming in a few months. The ramp needs Carts Tugs and people period.
You want performance follow the above advice and hurry!
Prince of PAWOBs
Veteran
Doug and his management team won't do anything. Too proud to admit failure and too greedy to allow anyone in any labor group to share in the (nominal) profit.
If you see extra equipment, it will be "creatively acquired" from other stations. I'm sorry in advance, because the situation in PHL will continue to get worse as we enter the winter months.
I'm predicting snowstorms this winter. Bad snowstorms, the kind that paralyze air travel. My advice is to stay warm and avoid the phone. Get caller ID if you don't have it and be selective when you answer the phone. (Yeah, I'm going OT, but who really cares...)
BTW, if you are a passenger reading this, and your baggage goes missing this winter, chances are good it will end up in PIT at some point (just like it does every year). Cheer up, because mainline and express at PIT will eventually get it to you. We've become unusually good at rerouting baggage that doesn't belong here. Just be patient, and don't be fooled by press releases saying that there is no baggage meltdown. Hiding bags for a week is not the same as finding bags and sending them to their destination on the next flight. DOT is not fooled by this tactic (believe me, they know).
Back to PHL: Gegwaws and trinkets do not an employee make. Decent pay and working conditions help, but the pool of workers is dwindling quickly. I can't see PHL fixing this problem short of a miracle this winter. Good luck to the employees, because you will need it.
If you see extra equipment, it will be "creatively acquired" from other stations. I'm sorry in advance, because the situation in PHL will continue to get worse as we enter the winter months.
I'm predicting snowstorms this winter. Bad snowstorms, the kind that paralyze air travel. My advice is to stay warm and avoid the phone. Get caller ID if you don't have it and be selective when you answer the phone. (Yeah, I'm going OT, but who really cares...)
BTW, if you are a passenger reading this, and your baggage goes missing this winter, chances are good it will end up in PIT at some point (just like it does every year). Cheer up, because mainline and express at PIT will eventually get it to you. We've become unusually good at rerouting baggage that doesn't belong here. Just be patient, and don't be fooled by press releases saying that there is no baggage meltdown. Hiding bags for a week is not the same as finding bags and sending them to their destination on the next flight. DOT is not fooled by this tactic (believe me, they know).
Back to PHL: Gegwaws and trinkets do not an employee make. Decent pay and working conditions help, but the pool of workers is dwindling quickly. I can't see PHL fixing this problem short of a miracle this winter. Good luck to the employees, because you will need it.
OldGuyinPA
Veteran
Its time for the passangers to show their displeasure to the paid USAirways company representatives, not the police. The police are not responsible for keeping passngers informed, the employees are.
And if the front line staff cant be informed by those who are supposed to be doing whatever, how do you propose we inform people? Hey folks, sorry its been an hour, we cant get the ramp people to answer the phone or walkie talkie, hang out and as soon as the buzzer starts we'll let you know. :down:
Maybe a direct phone line to whomever is in charge (who's calling me at 1am?) would get someones attention?
Perhaps providing some key phone numbers to distraught passengers might help. On the QT, of course, or thru a third party. 
> If the telephone is not answered, walk down and find out what is happening.... Someone might be hurt.
> Make one, more, or all the baggage office employees rotate to a ramp position regularly.
Harry Callahan
Veteran
wildirishrose
Advanced
- Jan 1, 2006
- 140
- 0
Since station managers are evaluated by how efficiently they run their stations with the least amount of money, why isn't there somebody out on the ramp watching who's doing what and why isn't the statio manager of phl getting dinged for all of these problems?
US Airways Agents Speak Out on Staff Cuts, Air Rage
Deep staff cuts among airport and reservation agents at US Airways are hurting customer service, according to a scientific survey of 400 agents commissioned by CWA.
The survey is intended to focus management's attention on staffing and other problems facing airline workers, including airport rage.
Overall, 88 percent of agents agreed that "we are understaffed and as a result, passenger service suffers." Among airport agents, 41 percent tied staff cuts to service problems and 51 percent said that more staff was needed to improve service.
Reservations agents maintained that both cuts in staff and limited time to spend with callers resulted in poorer quality service. Nearly a third stressed the need for more time with customers.
Some 5,000 passenger service jobs have been cut at US Airways over the past two years.
Meanwhile, airport rage and abusive attacks on agents have increased. CWA local officers representing agents have been meeting monthly with US Airways management to discuss the workers' critical concerns.
But Tina Perry, president of CWA Local 13301 in Philadelphia, is concerned that US Airways management isn't giving airport rage the attention it deserves.
"Management insists that rage is a 'non-problem' that can be handled by calling the police, having a manager step in, or 'walking away,'" Perry said.
Other US Airways local officers have said managements' solutions don't work in real life and cited numerous examples of customers behaving in an out-of-control manner. Worse yet is management's policy of siding with irate passengers, they said.
Managers don't have any specific training to handle rage incidents, and Perry said many managers leave the scene so they won't be required to "step in."
CWA is pushing for the language in federal airport rage law, adopted by Congress after an active legislative campaign by CWA, to be posted at all airports. CWA is also calling on US Airways to provide training for managers on the law and intervention.
Almost half of all airport agents, 49 percent, reported seeing or experiencing an airport rage incident within the past six months. Almost as many, 48 percent, point to an increase in customer complaints and an increase in passenger wait times to check in, delays that can provoke customer rage.
Reservations agents reported high volumes of callers waiting to speak with an agent, with 32 saying that on an average day they have 51 to 100 callers waiting for assistance. Another 28 percent said they have twice that, between 101 and 200 callers waiting.
Deep staff cuts among airport and reservation agents at US Airways are hurting customer service, according to a scientific survey of 400 agents commissioned by CWA.
The survey is intended to focus management's attention on staffing and other problems facing airline workers, including airport rage.
Overall, 88 percent of agents agreed that "we are understaffed and as a result, passenger service suffers." Among airport agents, 41 percent tied staff cuts to service problems and 51 percent said that more staff was needed to improve service.
Reservations agents maintained that both cuts in staff and limited time to spend with callers resulted in poorer quality service. Nearly a third stressed the need for more time with customers.
Some 5,000 passenger service jobs have been cut at US Airways over the past two years.
Meanwhile, airport rage and abusive attacks on agents have increased. CWA local officers representing agents have been meeting monthly with US Airways management to discuss the workers' critical concerns.
But Tina Perry, president of CWA Local 13301 in Philadelphia, is concerned that US Airways management isn't giving airport rage the attention it deserves.
"Management insists that rage is a 'non-problem' that can be handled by calling the police, having a manager step in, or 'walking away,'" Perry said.
Other US Airways local officers have said managements' solutions don't work in real life and cited numerous examples of customers behaving in an out-of-control manner. Worse yet is management's policy of siding with irate passengers, they said.
Managers don't have any specific training to handle rage incidents, and Perry said many managers leave the scene so they won't be required to "step in."
CWA is pushing for the language in federal airport rage law, adopted by Congress after an active legislative campaign by CWA, to be posted at all airports. CWA is also calling on US Airways to provide training for managers on the law and intervention.
Almost half of all airport agents, 49 percent, reported seeing or experiencing an airport rage incident within the past six months. Almost as many, 48 percent, point to an increase in customer complaints and an increase in passenger wait times to check in, delays that can provoke customer rage.
Reservations agents reported high volumes of callers waiting to speak with an agent, with 32 saying that on an average day they have 51 to 100 callers waiting for assistance. Another 28 percent said they have twice that, between 101 and 200 callers waiting.
