1) ED20s are revenue tickets and any charges are incurred just as revenue customers. This includes upgrades, baggage, change fees, etc. The perk is you got a 20% discount for getting a confirmed seat. Other than that, there is no perk involved. (Unless you can volunteer like I did the time I used it and got 3 free confirmed tickets from the family for the next 3 times I flew!) Work the system legally. I also cant believe that someone cant figure out how NOT to pay for their bag. Hello, are the meds that strong today? :blink: 😛h34r: This includes the buddy pass rider traveling WITH the nonrev. Are you not speaking to your friend or didnt check in together? Why on earth would you not check a bag for your friend if you were both going on the same plane to the same place? A little creative thinking here folks. Again, work the system legally.
2) Any bags checked incur a fee. Per the memo released last week, bag fees are NONREFUNDABLE no matter what. If you check a bag, a tag comes out of the machine, we tag it, put it on the bag belt and it goes into the US baggage system, we've "handled" the bag and that requires a charge. You can speak to the supv, etc, but we were told no refunds. If you go to another carrier rerouted and they charge you, you pay again too. If the flight is cancelled and you dont go today, no refund. I'm sure there are some out there that would actually try and charge the next day when someone checks in for their flight from a cancelled flight the day before, but not everyone can be a cold hearted b**** about it right? Theres got to be a few people left working here that remember Customer Service....??? :unsure: :down:
I found his on the hub under checked bag fees...my question is why are employees tagged with the exempt revenue passengers followed by non rev questions.....(what are your thoughts its very misleading look at number 19 and 20.)
Revenue Growth and Fee Initiatives
First Bag 4
17. What is the new baggage policy?
Like American and United Airlines recently announced, we’ll also begin assessing a $15 service fee for a first-checked-bag. The fee applies to bookings made on or after July 9, 2008 for travel that occurs on or after July 9, 2008. Travelers who purchase tickets before July 9 are exempt from the policy change.
The policy applies to all flights within the U.S., to and from Canada, Latin America and the Caribbean.
18. How many customers will this affect?
Approximately 67 percent of our customers check at least one bag and we expect about 10 percent of our checked bags to be exempt. Every checked bag drives our operating costs higher through fuel, labor, equipment, screening costs, etc. This fee will help offset that increased cost.
19. What exemptions are there to the $15 fee for a first-checked-bag?
The $15 first-checked-bag fee does not apply to the following:• Customers booked in First or Envoy Class at the time of check-in
• All Dividend Miles Preferred members (Silver, Gold, Platinum and Chairman’s Preferred)
• Star Alliance Silver and Gold status members
• Customers flying to trans-Atlantic and codeshare trans-Pacific destinations
• Active military personnel with ID and government issued travel orders
• Unaccompanied minors
• Passengers checking assistive devices
•
Employees and dependents
20.
Are non-revs exempt? What about employees and dependents and OAL non-revs?
Employees and dependents are exempt from the first and second bag fees, unless they are traveling on a guest pass. OAL non-revs are not exempt. The current policy, which waives excess and overweight baggage fees for employees and dependents, will remain in place. Employees and their dependents will not be charged for additional baggage.
21. How will this affect staffing?
We’re planning to place additional people in the airports on an as-needed basis. Initially monitoring the ticket counters and helping people prepare to pay the fee as they approach the check-in kiosk and counter will be the focus. We’ll also place employees at high-volume airport security lines to minimize excess gate-checked baggage.
