- Banned
- #1
How US Airways defied the odds
Visiting family in New Jersey, Bruce Lakefield spent much of his Christmas weekend on the phone.
His fragile airline, US Airways, was confronting a public relations nightmare. It was canceling flights by the hundreds, stranding thousands of passengers. Workers were calling in sick. The airline lacked the staff to replace them.
Lakefield was worried.
"Everybody was of course scared about what the next shoe to drop would be," he recalls.
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Visiting family in New Jersey, Bruce Lakefield spent much of his Christmas weekend on the phone.
His fragile airline, US Airways, was confronting a public relations nightmare. It was canceling flights by the hundreds, stranding thousands of passengers. Workers were calling in sick. The airline lacked the staff to replace them.
Lakefield was worried.
"Everybody was of course scared about what the next shoe to drop would be," he recalls.
Charlotte Observer Free Subscription