Inflight service announcement

[US Oringinal]

If the others had followed suit it absolutley would have stayed that is the only reason it is going away.

And they didn't follow suit because it was a lousy idea and inherently customer un-friendly. I LOVE how Parker kinda blames this on the rest of them not following along with this "innovative" way to raise revenue!

How about raising revenue by actually having repeat customers????? What an innovation...

 

[YVINTERN]

And they didn't follow suit because it was a lousy idea and inherently customer un-friendly. I LOVE how Parker kinda blames this on the rest of them not following along with this "innovative" way to raise revenue!

How about raising revenue by actually having repeat customers????? What an innovation...

I'm very sure they will start going with "Half a can Only" in an effort to offset the costs marginally.

 

[ClueByFour]

If the others had followed suit it absolutley would have stayed that is the only reason it is going away.

Fortunately, management at other airlines seem to be smarter than Tempe.

 

[US Oringinal]

Fortunately, management at other airlines seem to be smarter than Tempe.

Ya think!?!?!?!?

 

[Travelpro72]

If "inflight" can actually gain back control of the "inflight product" maybe people will see Miss Shamblin in a different light. Marketing has ALWAYS been in control at HP and you see how that pans out in a grander scale. You know what it's like when your the face of a project and product that is nothing short of a disaster in the eyes of your customers/employees along with your competition? I don't really think she had all that much input in the product at hand. She is actually a pretty smart cookie. Marketing made the decisions. They had a plan and it was signed, sealed and delivered. No questions.....make it work. I find it NO SURPRISE that Tempe STILL cannot admit a mistake. As for them not liking what people have to say on here......the MEDIA hello says enough. So do DOT complaints. Worry about that.

 

[Dog Wonder]

Marketing has been a breeding ground for morons since the merger.

The whole department should be sterilized.

 

[Jetsetter2Ord]

I think the company is trying to clean up all of Travis Christs mistakes...this was one of them.

The conference call confirmed that it will be a pour service, and can only on request...we all know how that will go...non consistent product from the crews...each putting their own twist on service procedures.

Also, this all comes just before the company rolls out their big Ad campaign for ON TIME airline.

Jet

 

[NoMoreKoolAid]

"Marketing has been a breeding ground for morons since the merger.
The whole department should be sterilized."

Poor Kevin Jackson. Throw a sport coat over this buddy and "dress it up". While your at it, stay out of the CLT training center with your fake food test and "brunch" for Envoy. That failed too. When your employees, trainers and inflight staff tell you it will fail, suck it up and up and go back to the drawing board. Better yet find another job. A marketing Freshman would prevent these blunders.

 

[hp_fa]

Marketing has been a breeding ground for morons since the merger.

The whole department should be sterilized.

Why the qualification of "since the merger"? Didn't the pre-merger US Airways bring us Seth the GoFares guy?

In my view Marketing has sucked before and after, East and West.

 

[Travelpro72]

Your comparing Seth and Go Fares to the blunders that have occurred since the merger? Surely your joking. Seth nor his Go Fares could hold a candle to the circus that has been going on under the big top here. Again that is SINCE the merger. 🙄 Keep em comin'.

wait, wait.....little things that certainly add up like adding an empinada or whatever the HELL that thing is. Is that AMERICAN FAIR to YOU? Uuuuuh NO. How about some "Italian" wind for Envoy.... shall we go on. Oh do you want the ice in the cart or on top. Feel like giving out Coldstone coupons. My goodness. Is it HOT out?

 

[US Oringinal]

Why the qualification of "since the merger"? Didn't the pre-merger US Airways bring us Seth the GoFares guy?

In my view Marketing has sucked before and after, East and West.

From a customer service standpoint--things have gotten monumentally worse since the merger....just ask our many former frequent flyers.

Maybe we should be hopeful that this marks a REAL change in how Tempe manages and runs this airline...I hope so. WE HAVE TO COMPETE FROM A CUSTOMER SERVICE STANDPOINT OR WE CANNOT SURVIVE!

 

[hp_fa]

The conference call confirmed that it will be a pour service, and can only on request...we all know how that will go...non consistent product from the crews...each putting their own twist on service procedures.

So, let me see if I have this right. Doug discusses the fact that no free beverages resulted in carts being out in the aisle less, leading to less congestion in the aisles. Now we have a pour service that is only "on request". So how is this going to uniformly resolved (other than it won't be)? A jet fast service where tyhe cart goes to the front of the plane, the FA's take some deep breaths and then run the cart to the back as fast as they can, hoping no one interrupts the run to the back? Or is it gonna be hand out cans as fast as you can and just make cups of ice as fast as you can?

Am I the only person who sees a disconnect in the message here?

 

[Dog Wonder]

Seth didn't need sterilization.

It would not have mattered.

 

[NCFL]

Seth didn't need sterilization.

It would not have mattered.

LOL!!!!!!!!!!!!!!!

 

[SS255]

And someone on FlyerTalk posted a letter to employees from Mr. Parker at this link:
http://www.flyertalk.com/forum/11303164-post54.html

I would have been alot more impressed with Doug's letter if he had just said "We made a mistake." The way it was worded made it sound like it was a great idea, albeit poorly timed.

But better late than never.