EricLv2Fish
Veteran
- Aug 25, 2005
- 1,171
- 5
Passing along some more good info from Corporate Communications:
Fourth Payout = $50; Could Fifth = $100?
US Team Headed in Right Direction
March 1, 2006
Dear US Airways Employee:
What do you get for a great Department of Transportation (DOT) showing four months in a row? The answer is a fourth straight Hat Trick payout delivering another $50 to employees' paychecks.
The DOT's January Consumer Report confirms that our combined US Airways mainline on-time performance (A14) for the month of January of 81.1 percent placed us second among the major carriers. That's the fourth straight month employees will enjoy a $50 payout.
DOT Complaints Drastically Improved
In the other two Hat Trick measurements, we didn't make our goals for the $100 total payout, but we did see improvement versus December. For every 100,000 passengers we boarded in January, 1.28 customers sent complaints directly to the DOT in January. That pushed us into fifth place among the majors. You'll remember that just last month, we were in LAST PLACE for customer complaints. So this is a great showing for the entire US Airways team.
Our baggage numbers for January, while leaving us in tenth place, still showed improvement over our December numbers. We reported 8.45 baggage mishandlings for every 1000 passengers we boarded during the month.
Last month I asked employees not to get discouraged by these numbers; but instead to "put the pedal to the metal in our focus to manage complaints directly on the spot." In January, we did just that and I want to thank each of your for focusing not only on our on-time performance, but also on meeting the needs of our customers. We showed solid improvement in January and I appreciate the sincere effort each of you brings to work with you each and every day. I'm confident that by working together and staying focused on these key performance indicators, we're going to deliver the Hat Trick our customers deserve sooner instead of later.
Getting Paid
Employees up to managing director-level (totaling more than 35,000 employees!) will receive their $50 in March as part of their regular paychecks.
US Airways Express
As we announced last month, starting in January 2006, employees from the wholly owned Express carriers are now included in Hat Trick payouts. Since we are all on the same team, I'd like to welcome our Express folks to the program and thank them for all they're doing to help us achieve outstanding performance for all of our customers. Congratulations to our Express team on their first Hat Trick payout!
And congratulations to all of US for starting 2006 on the right foot. Keep up the great work. We're really building a winning airline!
Al Crellin
Fourth Payout = $50; Could Fifth = $100?
US Team Headed in Right Direction
March 1, 2006
Dear US Airways Employee:
What do you get for a great Department of Transportation (DOT) showing four months in a row? The answer is a fourth straight Hat Trick payout delivering another $50 to employees' paychecks.
The DOT's January Consumer Report confirms that our combined US Airways mainline on-time performance (A14) for the month of January of 81.1 percent placed us second among the major carriers. That's the fourth straight month employees will enjoy a $50 payout.
DOT Complaints Drastically Improved
In the other two Hat Trick measurements, we didn't make our goals for the $100 total payout, but we did see improvement versus December. For every 100,000 passengers we boarded in January, 1.28 customers sent complaints directly to the DOT in January. That pushed us into fifth place among the majors. You'll remember that just last month, we were in LAST PLACE for customer complaints. So this is a great showing for the entire US Airways team.
Our baggage numbers for January, while leaving us in tenth place, still showed improvement over our December numbers. We reported 8.45 baggage mishandlings for every 1000 passengers we boarded during the month.
Last month I asked employees not to get discouraged by these numbers; but instead to "put the pedal to the metal in our focus to manage complaints directly on the spot." In January, we did just that and I want to thank each of your for focusing not only on our on-time performance, but also on meeting the needs of our customers. We showed solid improvement in January and I appreciate the sincere effort each of you brings to work with you each and every day. I'm confident that by working together and staying focused on these key performance indicators, we're going to deliver the Hat Trick our customers deserve sooner instead of later.
Getting Paid
Employees up to managing director-level (totaling more than 35,000 employees!) will receive their $50 in March as part of their regular paychecks.
US Airways Express
As we announced last month, starting in January 2006, employees from the wholly owned Express carriers are now included in Hat Trick payouts. Since we are all on the same team, I'd like to welcome our Express folks to the program and thank them for all they're doing to help us achieve outstanding performance for all of our customers. Congratulations to our Express team on their first Hat Trick payout!
And congratulations to all of US for starting 2006 on the right foot. Keep up the great work. We're really building a winning airline!
Al Crellin
