50 bucks is 50 bucks
It makes sense why the US/West people appreciate customers--they understand that the more the customers want to come back, the more they have to gain. These people are proud of their company. You should see them interact with each other. I'm sure not everyone likes everyone, but different groups really seem to interact and help the other out--it seems like a team. I only dealt with them in LAS and PHX, for the first time this week on 3 flights, and reservations (not the elite line), the ticket agents, the gate agents, and flight attendants are very appreciative of the customers and they treat the customers with the respect that they want--I'm sure there are some bad apples--but, generally, I will tell you that I thought the experience was very postive and I am hopeful for some changes in PHL at the airport level. With the good people left on the frontline at US, the new USAirways can really kick some butt.
One comment--does that safety video have to go on and on and on like it does--the US/East video is so much better? And the video in espanol is good too with the man with the deep voice who says Gracias por escoger USAirways.