Actually, its people like me that keep you paid nd your doors open......because you don't become an EXP by going on Orbitz and finding teh cheapest flight, you do it by flying almost exclusively AA regardless if they are the cheapest. I'm also not a guy who books in discount or deep discount economy and then uses my SWUs to get into business. No, I'm the guy who books in International Business to Asia 7x+ every year and then upgrades to First. So I hand AA from me alone some 40k in just my travel to Asia ALONE.
So for me, everything at AA affects me (like 777s going to two class service). At the end of the day, I smile at A321s doing JFK-LAZ/SFO being outfitted with three classes and new seats, then frown at a 777 being pushed back to two class service. Course I predicted they would do that with the 787s since they never really replaced the two class capacity of the A300s, but they did it with the 777s. Hopefully, that means the 787 will be 3 class service to PVG, if not, United runs a true 3-class service and I will have to leave AA after 17 years.
Now, I will say this: to me service is everything. No one used to do it better than AA in this country.......I don't like Asian service, to "up my ass" for my taste. I wil also say the FAs I have experienced smile and do a great job and only express displeasure when asked in private in a galley. So to me, service by them has been right on par with how it always has been.
So I have done a 180 on this issue, and realize, this airline is done. It cannot survive without happy labor, and I would be F***ing RIP SH**S if I were them after the concessions followed by big bonuses. They deserve better, and if AA can only operate this way, I don't blame the employees for wanting to force the hand of management. Problem is, USAIR is no better with their labor relations, so at the end of the day, a merger with B6 and B6 management taking over is probably the savior for AA. If that happens, and the B6 management is smart enough to throw out the rescently signed contracts and upgrade them, the combination of AA/B6 will be a industry standard and a force to be reckon with.
Cheers,
777 / 767 / 757