- Jan 23, 2006
- 356
- 26
:down: I recently had to contact Caremark regarding what I thought was a simple issue. I needed to get a copy of a RX bill with the RX name etc...to get reimbursed through our (Flex Spending Account). :blink: After 8 phone calls, three of which went to supervisors I was thoroughly disgusted with the "attitude" and the replies of "what they can't do" vs "what they will do".
Is this an isolated incident and if not who do we take this issue to?
More importantly, can we get rid of Caremark as we combine the West & East?
BTW, what Company handles the West's prescription coverage?
Is this an isolated incident and if not who do we take this issue to?
More importantly, can we get rid of Caremark as we combine the West & East?
BTW, what Company handles the West's prescription coverage?