Survey in my email--what do you think of US FC?

[EMBFA]

I have to say I was impressed with Eberwein's response in the Washington Post regarding the airline's alleged "murder by overbooking."

As for First Class, do they really need to ask? Are they that sheltered? Do they not have the internet in Tempe? They don't know that it's a complete joke at all levels?

They will spin this survey and say "Our FC customers told us the most important thing is price and friendly employees, not IFE, glassware, or seat comfort."

 

[Dog Wonder]

The big question is, Was this survey sent to the US Aiways BOD and bigwigs who have unlimited access to First Class?

 

[Travelpro72]

This place is an embarrassment. Those in charge of most departments should be ashamed of themselves. When Doug asked why no meals were offered to first class customers when food is sold in coach Sherri had ABSOLUTELY no answer. She instructed us to press 2 and talk on the airbus to our first customers couldn't hear it. WHY? WHY DO YOU NOT WANT THEM TO HEAR IT? So they don't blatantly see that they are snowed. Then she goes on to say, "she'll LOOK into it". Doug even said, "How do I know that when I come back here in a few weeks this WON'T be fixed"? So my question I guess is, "Why don't you HONESTLY ask your customers the questions you KNOW are of hot debate"? Afraid of the answers and having to step up to the plate and make positive changes? TOTAL BS 🙄

 

[SKY HIGH]

I agree here.

CO is BY FAR, without ANY doubt....BY FAR the best F-Class product. And they are WICKED smart with how they've created and managed their premium product.

Someone at CO obviously understands that there are people out there who will buy, legitimately, the product. I buy F on CO all the time...although, admitedly, for myself, I typically do the "AU Elite" deal....buy a full Y fare and get the F-Class tossed in...saves me $50 to $200 per flight I buy. My wife, because she's not "Elite" buys it....although she's pretty close this year.

I just did UA F-Class this week....that product, while not quite as good as CO's is LIGHT YEARS ahead of US too. Week after next, I'm on AA F-Class, STL-SFO. That will be light years better too.

US F-Class SUX. I'll take the CP upgrades when I'm doing shorthaul...and I actually have, recently, bought a US F Class ticket...LAS-PVD....because it was the only seat I could find for sale in the F Cabin on anyone...UA is all Ted out of LAS....and I don't and won't ride Coach trans-con.

sky high states: Trully a ROAD WARRIOR with standards.


I think many F/A's wont work first class because of it's low standards to THEM as well.


only stating opinions

 

[vantheman63]

I think many F/A's wont work first class because of it's low standards to THEM as well.
only stating opinions

I believe (actually I know) that is a fact....not an opinion.