tadjr
Veteran
I was thinking about how unproductive all of us agents are tonight as I was standing at my computer unable to take the money from the customer in a timely manner. She was wanting to pay for 2 standby fees which is no problem to do. I went to the back office to get the supervisor to let me in the locked cabinet to log out the SSTs that are required to write up a standby charge. Unfortunately the supervisor wasnt in the office, so back out to the front I went. Now I have to find the supervisor who was lost in a mob of people milling about the kiosk machines. I finally found her being queried by two different customers, one wanting to ask her how to do something with the kiosk and the other one who had an online ticketing deal where now she has two tickets in her name and one in her husbands because she did it wrong online and had to buy another ticket for him and wants a refund for one of hers that she made in error. I apologetically interrupt so I can borrow her keys and head back to the locked cabinet in the locked supervisors office to log out the SSTs needed for a simple standby transaction. I head back out to give her the keys and back to my computer area to HAND WRITE a standby ticket. In the meantime the agent next to me gets someone wanting to do the same thing and the process begins again. Meanwhile the line has stopped moving since its just the two of us in the real ticketing line and we're both playing stupid hide and seek games to get a standby ticket done.
Can someone tell me how I can be more productive? How about making them computerized so I dont have to hunt anyone down to get my job done? I spent over 5 minutes trying to get a ticket and hand write them when I could have easily done it in less than 2 minutes in the computer. (And I was lucky the supervisor wasnt away at dinner or down in baggage handling problems there otherwise it would have been longer.) Next time before anyone complains about the agents being unproductive or the lines not moving, you need to remember our best friend is Sabre. There is NO reason why we should be having to hand write these tickets and take so much time to get a simple transaction done. And you wouldnt have to change a contract to get some more productivity out of us!
Can someone tell me how I can be more productive? How about making them computerized so I dont have to hunt anyone down to get my job done? I spent over 5 minutes trying to get a ticket and hand write them when I could have easily done it in less than 2 minutes in the computer. (And I was lucky the supervisor wasnt away at dinner or down in baggage handling problems there otherwise it would have been longer.) Next time before anyone complains about the agents being unproductive or the lines not moving, you need to remember our best friend is Sabre. There is NO reason why we should be having to hand write these tickets and take so much time to get a simple transaction done. And you wouldnt have to change a contract to get some more productivity out of us!